Exetel customer help forum

Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users. And problems with NBN all being delivered through OW is making it harder still. Thanks for providing the feedback and we will pass this to the m...

bytefoundry wrote: ↑

Sun Apr 14, 2019 4:46 pm

going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.

With the development of the technology some changes in the infrastructure have to be implemented based on the demand of the high number of users.

The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38." I have raised a support ticket rather than calling, but got no response at all. I have multiple services now that i have sold (being a dealer) that i want to have proper ip...

Update

The supplier has advised, currently technicians are on the site and working on the issue.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

Outage is still ongoing.

Estimated Time of Restoration: 26/02/2019 23.00

Root Cause: Hardware failure in the exchange.

Exetel apologizes for the inconvenience caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel apologizes for the inconvenienc...

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.