Search found 78 matches

by Dushyanthan
Sun Apr 14, 2019 10:53 pm
Forum: Other
Topic: Getting a real ip now since cg-nat
Replies: 7
Views: 61

Re: Getting a real ip now since cg-nat

Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users. And problems with NBN all being delivered through OW is making it harder still. Thanks for providing the feedback and we will pass this to the m...
by Dushyanthan
Sun Apr 14, 2019 4:51 pm
Forum: Other
Topic: Getting a real ip now since cg-nat
Replies: 7
Views: 61

Re: Getting a real ip now since cg-nat

bytefoundry wrote:
Sun Apr 14, 2019 4:46 pm
going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.
With the development of the technology some changes in the infrastructure have to be implemented based on the demand of the high number of users.
by Dushyanthan
Sat Apr 13, 2019 11:04 pm
Forum: Other
Topic: Getting a real ip now since cg-nat
Replies: 7
Views: 61

Re: Getting a real ip now since cg-nat

The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38." I have raised a support ticket rather than calling, but got no response at all. I have multiple services now that i have sold (being a dealer) that i want to have proper ip...
by Dushyanthan
Wed Apr 03, 2019 10:49 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21044

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

The supplier has advised, currently technicians are on the site and working on the issue.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Apr 03, 2019 10:32 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000
Replies: 2
Views: 315

Re: Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Wed Apr 03, 2019 10:28 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 482

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 11:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 572

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 11:00 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Hoppers Crossing-VIC -In progress
Replies: 1
Views: 101

Re: Unplanned Network Outage -Hoppers Crossing-VIC -In progress

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 25, 2019 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Doncaster, VIC
Replies: 1
Views: 134

Re: Unplanned Fibre Network Outage - Doncaster, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 25, 2019 10:51 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Chatswood, NSW
Replies: 2
Views: 149

Re: Unplanned ADSL Network Outage - Chatswood, NSW

Update:

Outage is still ongoing.

Estimated Time of Restoration: 26/02/2019 23.00

Root Cause: Hardware failure in the exchange.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Woollamia, NSW
Replies: 1
Views: 107

Re: Unplanned ADSL Network Outage - Woollamia, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Sun Feb 24, 2019 10:34 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 572

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel apologizes for the inconvenienc...
by Dushyanthan
Fri Feb 22, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Collaroy, NSW
Replies: 6
Views: 248

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Feb 22, 2019 10:44 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 572

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Fri Feb 22, 2019 10:42 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sydney , NSW
Replies: 3
Views: 321

Re: Unplanned Fibre Network Outage - Sydney , NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.