Search found 162 matches

by Dushyanthan
Sun Dec 01, 2019 4:25 pm
Forum: Email issues
Topic: Outlook 2019
Replies: 52
Views: 995

Re: Outlook 2019

No that doesn't work either. It gives an encryption method error. It appears as though you are just getting me to try random options. Do you actually know whether exemail is compatible with any Outlook version later than 2010? Exemail SMTP SSL-TLS Encryption Selected 20191130.jpgExemail SMTP Encryp...
by Dushyanthan
Sun Dec 01, 2019 3:28 pm
Forum: NBN and other Fibre Services
Topic: HFC down Northshore East Killara after power restored
Replies: 5
Views: 79

Re: HFC down Northshore East Killara after power restored

Hi, I have PMed you the account number and service description id. Thanks Reported issue is escalated with our wholesale supplier. Once we receive an update we will notify you via text message to your nominated mobile number. Sorry for the inconvenience caused and much appreciated with your patienc...
by Dushyanthan
Sun Dec 01, 2019 10:15 am
Forum: Modem issues
Topic: Modem compatibility
Replies: 6
Views: 82

Re: Modem compatibility

Based on the service type modem compatibility vary. Kindly provide us your customer ID or the service number to assist you further. Please keep a note we don't recommend any 3rd party modems and we don't provide technical support as well.
by Dushyanthan
Sun Dec 01, 2019 10:10 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Park Orchards, VIC
Replies: 6
Views: 85

Re: Unplanned ADSL Network Outage - Park Orchards, VIC

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Dec 01, 2019 10:09 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Biggera Waters, QLD
Replies: 7
Views: 122

Re: Unplanned ADSL Network Outage - Biggera Waters, QLD

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Dec 01, 2019 10:00 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 64
Views: 1142

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to mi...
by Dushyanthan
Sun Dec 01, 2019 9:59 am
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Werribee, VIC
Replies: 8
Views: 204

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Update : The degradation of speeds on the services is still ongoing. The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate. Exetel sincerely apologized for any inconvenience this mig...
by Dushyanthan
Sun Dec 01, 2019 9:55 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Park Orchards, VIC
Replies: 6
Views: 85

Re: Unplanned ADSL Network Outage - Park Orchards, VIC

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sat Nov 30, 2019 1:48 pm
Forum: NBN and other Fibre Services
Topic: HFC down Northshore East Killara after power restored
Replies: 5
Views: 79

Re: HFC down Northshore East Killara after power restored

Kindly PM us your customer ID or the service number to assist you further.
by Dushyanthan
Tue Nov 19, 2019 9:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Stirling, WA
Replies: 2
Views: 100

Re: Unplanned Fibre Network Outage - Stirling, WA

Update :

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Tue Nov 19, 2019 9:50 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 64
Views: 1142

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update:

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : 20/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Tue Nov 19, 2019 9:49 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lilli Pilli, NSW
Replies: 9
Views: 304

Re: Unplanned ADSL Network Outage - Lilli Pilli, NSW

Update :

Our wholesale supplier has confirmed that the Outage is Restored.

Please restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Nov 19, 2019 5:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Stirling, WA
Replies: 2
Views: 100

Unplanned Fibre Network Outage - Stirling, WA

Event Notification Locations Affected : Stirling, WA Products Impacted : Fibre Supplier : LBNCo Event Start Time : 19/11/2019, 13:00 AEDT Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Most customers in the above mentioned area may expe...
by Dushyanthan
Sun Nov 17, 2019 1:13 pm
Forum: NBN and other Fibre Services
Topic: Why am I not getting the speeds of nbn100 even though I am paying for it
Replies: 5
Views: 137

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

Kyls1979 wrote:
Sun Nov 17, 2019 1:02 pm
PM sent
Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132
by Dushyanthan
Sun Nov 17, 2019 9:57 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lilli Pilli, NSW
Replies: 9
Views: 304

Re: Unplanned ADSL Network Outage - Lilli Pilli, NSW

Update:

Outage is ongoing.

Estimated Time of Resolution : 19/11/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused