Exetel customer help forum

Update: Kindly be advised that the outage is still ongoing. Our engineers are currently working to restore the services. Estimated Time of Resolution is set to 28/05/2019 close of business. However from our end we can see most of the services are online. Kindly power cycle your modem/ router and tes...

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Thanks for getting back to me directly on this. Appreciate you reaching out to the vendor to get more information. Have you heard anything back from them? I've sent a few direct follow-up emails but haven't heard anything back yet. Firstly I would like to sincerely apologize on behalf of Exetel for...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

ABL wrote: ↑

Sat May 18, 2019 8:34 pm

Pm sent

Your query is escalated to the relevant department and one of them will assist you shortly.

Apologize for the inconvenience caused. Kindly PM us your customer ID or service number to assist you further.

Dushyanthan wrote: ↑

Thu May 02, 2019 11:17 pm

We will further check with our modem manufacturer regards to your query and will update you as soon as possible.

We have sent you an email to the nominated email address with the requested information. Kindly refer to that. Reference number for this ticket is 14962922.

We will further check with our modem manufacturer regards to your query and will update you as soon as possible.

Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users. And problems with NBN all being delivered through OW is making it harder still. Thanks for providing the feedback and we will pass this to the m...

bytefoundry wrote: ↑

Sun Apr 14, 2019 4:46 pm

going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.

With the development of the technology some changes in the infrastructure have to be implemented based on the demand of the high number of users.

The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38." I have raised a support ticket rather than calling, but got no response at all. I have multiple services now that i have sold (being a dealer) that i want to have proper ip...

Update

The supplier has advised, currently technicians are on the site and working on the issue.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.