Exetel customer help forum

No that doesn't work either. It gives an encryption method error. It appears as though you are just getting me to try random options. Do you actually know whether exemail is compatible with any Outlook version later than 2010? Exemail SMTP SSL-TLS Encryption Selected 20191130.jpgExemail SMTP Encryp...

Hi, I have PMed you the account number and service description id. Thanks Reported issue is escalated with our wholesale supplier. Once we receive an update we will notify you via text message to your nominated mobile number. Sorry for the inconvenience caused and much appreciated with your patienc...

Based on the service type modem compatibility vary. Kindly provide us your customer ID or the service number to assist you further. Please keep a note we don't recommend any 3rd party modems and we don't provide technical support as well.

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to mi...

Update : The degradation of speeds on the services is still ongoing. The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate. Exetel sincerely apologized for any inconvenience this mig...

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused

Kindly PM us your customer ID or the service number to assist you further.

Update :

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : 20/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.

Update :

Our wholesale supplier has confirmed that the Outage is Restored.

Please restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused

Event Notification Locations Affected : Stirling, WA Products Impacted : Fibre Supplier : LBNCo Event Start Time : 19/11/2019, 13:00 AEDT Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Most customers in the above mentioned area may expe...

Kyls1979 wrote: ↑

Sun Nov 17, 2019 1:02 pm

PM sent

Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132

Update:

Outage is ongoing.

Estimated Time of Resolution : 19/11/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused