Search found 98 matches

by Dushyanthan
Sun Aug 18, 2019 10:42 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 2
Views: 16

Re: How to cancel my old ADSL service?

We wish to inform you that, your query is being escalated to the relevant department and they will get in touch with you to do the needful.
by Dushyanthan
Sat Aug 17, 2019 9:56 pm
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 141

Re: Planned Fibre Network Outage - Pakenham, VIC

Update:

Our supplier advises the outage is restored now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri Aug 16, 2019 10:48 pm
Forum: NBN and other Fibre Services
Topic: Petersham. HFC NBN down. Again.
Replies: 1
Views: 57

Re: Petersham. HFC NBN down. Again.

Sorry for the inconvenience caused from our end. Kindly PM your customer ID or service number to assist you further.
by Dushyanthan
Sun Aug 04, 2019 11:10 pm
Forum: Archived threads
Topic: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW
Replies: 3
Views: 519

Re: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW

Update:

The Wholesale supplier advises that the maintenance work is on hold status.

We are working closely with our wholesale supplier and once we get the estimated time for the resolution will update as soon as possible.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Thu Jul 04, 2019 7:32 pm
Forum: NBN and other Fibre Services
Topic: NBN service not yet activated
Replies: 1
Views: 221

Re: NBN service not yet activated

We wish to inform you that, your query is being escalated to the relevant department and they will get in touch with you as soon as possible. If your ADSL service is still working means you can connect your ADSL modem and you can use it. It won't effect the activation of the FTTN service. However du...
by Dushyanthan
Sat Jun 29, 2019 10:27 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Normanhurst, NSW
Replies: 9
Views: 884

Re: Unplanned ADSL Network Outage - Normanhurst, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of restoration - 02/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Tue Jun 25, 2019 10:38 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - ROUSE HILL, NSW
Replies: 15
Views: 1570

Re: Unplanned Fibre Network Outage - ROUSE HILL, NSW

Update

This Outage is still ongoing.

Estimated Resolution is extended to : 27/06/2019, 19:00 AEST

Exetel apologizes for any inconvenience caused to you by this outage.
by Dushyanthan
Tue Jun 25, 2019 10:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Keysborough, VIC
Replies: 1
Views: 225

Re: Unplanned Fibre Network Outage - Keysborough, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Tue Jun 25, 2019 10:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Townsville, QLD
Replies: 1
Views: 226

Re: Unplanned Fibre Network Outage - Townsville, QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Tue Jun 25, 2019 10:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairns, QLD
Replies: 1
Views: 143

Re: Unplanned Fibre Network Outage - Cairns, QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Wed Jun 19, 2019 10:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 11
Views: 2037

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun May 26, 2019 10:24 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pimpama and Surrounding Suburbs, QLD
Replies: 4
Views: 629

Re: Unplanned Fibre Network Outage - Pimpama and Surrounding Suburbs, QLD

Update: Kindly be advised that the outage is still ongoing. Our engineers are currently working to restore the services. Estimated Time of Resolution is set to 28/05/2019 close of business. However from our end we can see most of the services are online. Kindly power cycle your modem/ router and tes...
by Dushyanthan
Sun May 26, 2019 10:14 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 2513

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sat May 25, 2019 10:27 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 2513

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sat May 25, 2019 9:24 pm
Forum: Modem issues
Topic: Static Route option missing in H268A
Replies: 4
Views: 347

Re: Static Route option missing in H268A

Thanks for getting back to me directly on this. Appreciate you reaching out to the vendor to get more information. Have you heard anything back from them? I've sent a few direct follow-up emails but haven't heard anything back yet. Firstly I would like to sincerely apologize on behalf of Exetel for...