Search found 195 matches

by Dushyanthan
Fri Aug 07, 2020 1:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 2
Views: 232

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Update: Our wholesale supplier confirmed fault is part of an outage. Carrier technicians found the damage fibre cable and working over night to get the issue fixed. At this stage we are unable to provide an Estimated Time of Restoration. Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Aug 01, 2020 1:40 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW
Replies: 9
Views: 2160

Re: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW

Update:

Combination of both our wholesale supplier and our Core Network Engineer made a fix to the services.

Please restart your NTU and the router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Jul 29, 2020 1:41 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW
Replies: 9
Views: 2160

Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW

Update
=======

The outage is ongoing.

Estimated Time of Resolution: Our wholesale supplier is unable to provide an Estimated Time of Restoration at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Thu Jun 11, 2020 1:19 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW
Replies: 3
Views: 284

Re: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW

Update. Supplier confirmed outage resolved and below provided the root case and the solution provide to fix the outage. Investigation showed root cause of the outage was attributed to a management protocol on the Core Router that triggered excessive CPU utilization. Supplier disabled management prot...
by Dushyanthan
Wed Jun 10, 2020 1:24 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Goodna, QLD
Replies: 0
Views: 207

Planned Fibre Network Maintenance - Goodna, QLD

Event Notification Locations Affected: Goodna, QLD Products Impacted: Fibre Supplier: Optus Event Start Time: 09/06/2020 23:00:00 AEST Estimated Time of Resolution (ETR): 10/06/2020 06:00:00 AEST Root cause: Cable Relocation due third party road expansion project at School Rd, Eight Mile Plains, QLD...
by Dushyanthan
Tue Jun 09, 2020 1:37 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Aspley and Surrounding Suburbs, QLD
Replies: 4
Views: 285

Re: Unplanned Fibre Network Outage - Aspley and Surrounding Suburbs, QLD

Update: The outage is still ongoing. Estimated time of resolution: We are unable to provide us with an Estimated time of resolution From our end we can detect few services back online therefore kindly restart your devices including the router and check the service. However we are waiting for the fin...
by Dushyanthan
Mon May 18, 2020 8:15 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1461

Re: Unplanned Corporate Fibre Network Outage - VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri May 15, 2020 6:49 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1461

Re: Unplanned Corporate Fibre Network Outage - VIC

Update Our wholesale supplier advised the outage is still ongoing. However splicing is completed for 312 fibre cables and some of the services are back online. Kindly restart the NTU and check the service. Once we receive the final restoration note we will provide the update soon. Exetel apologizes ...
by Dushyanthan
Thu May 14, 2020 7:42 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1461

Re: Unplanned Corporate Fibre Network Outage - VIC

Update Our wholesale supplier advises the outage is ongoing. Currently technician on the site and working to restore the services. Estimated Time of Resolution (ETR): 15/05/2020 However there is a possibility supplier will restore the service over the night. Exetel apologizes for any inconvenience t...
by Dushyanthan
Tue Mar 31, 2020 6:33 am
Forum: Archived threads
Topic: Planned Maintenance - Geelong and Surrounding Suburbs, NSW - Telstra
Replies: 1
Views: 261

Re: Planned Maintenance - Geelong and Surrounding Suburbs, NSW - Telstra

Update
-----------
Outage window is elapsed.
From our end we can observe the traffic in the link.
However we are waiting for the supplier confirmation.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Tue Dec 31, 2019 10:21 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 1354

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution is extended to 02/01/2020 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Dec 31, 2019 10:21 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 661

Re: Unplanned ADSL Network Outage - Mitchelton, QLD

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution is extended to 02/01/2020 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Dec 31, 2019 10:18 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Replies: 7
Views: 654

Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Location Affected: Wagga Wagga, Albury and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 31/12/2019 10:10 pm AEDT Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated....
by Dushyanthan
Tue Dec 31, 2019 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 2106

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sun Dec 29, 2019 10:07 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - The Marc- 616 Main street, Kangaroo point, QLD
Replies: 1
Views: 239

Unplanned Fibre Network Outage - The Marc- 616 Main street, Kangaroo point, QLD

Locations Affected: The Marc- 616 Main street, Kangaroo point, QLD Products Impacted: Fibre Supplier: LBN Co Event Start Time: 29/12/2019, 00:27 AEDT Estimated Time of Resolution (ETR) : No ETR available as of yet Root cause: Network equipment down Additional Information: Most customers in the above...