Search found 72 matches

by Dushyanthan
Mon Feb 25, 2019 11:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 550

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 11:00 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Hoppers Crossing-VIC -In progress
Replies: 1
Views: 84

Re: Unplanned Network Outage -Hoppers Crossing-VIC -In progress

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 25, 2019 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Doncaster, VIC
Replies: 1
Views: 116

Re: Unplanned Fibre Network Outage - Doncaster, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 25, 2019 10:51 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Chatswood, NSW
Replies: 2
Views: 137

Re: Unplanned ADSL Network Outage - Chatswood, NSW

Update:

Outage is still ongoing.

Estimated Time of Restoration: 26/02/2019 23.00

Root Cause: Hardware failure in the exchange.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Woollamia, NSW
Replies: 1
Views: 92

Re: Unplanned ADSL Network Outage - Woollamia, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Sun Feb 24, 2019 10:34 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 550

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel apologizes for the inconvenienc...
by Dushyanthan
Fri Feb 22, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Collaroy, NSW
Replies: 6
Views: 230

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Feb 22, 2019 10:44 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 550

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Fri Feb 22, 2019 10:42 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sydney , NSW
Replies: 3
Views: 305

Re: Unplanned Fibre Network Outage - Sydney , NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 11, 2019 3:59 am
Forum: Modem issues
Topic: How to get update for ZTE H268A?
Replies: 18
Views: 545

Re: How to get update for ZTE H268A?

We have sent you an email to your nominated email address regards to your query.
Kindly refer to that.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 525

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 743

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:53 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 2
Views: 117

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:50 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Avondale Heights, VIC
Replies: 2
Views: 96

Re: Unplanned Fibre Network Outage -Avondale Heights, VIC

Update:

Most of the reported services are now online.

We are still following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:41 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs - VIC
Replies: 3
Views: 209

Re: Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Update

The outage has been successfully Restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.