Search found 128 matches

by Dushyanthan
Tue Oct 22, 2019 10:28 pm
Forum: Current maintenance & outage updates
Topic: Planned Fibre Outage - Building Q & R, Courallie Avenue, Homebush West, NSW
Replies: 0
Views: 20

Planned Fibre Outage - Building Q & R, Courallie Avenue, Homebush West, NSW

Event Notification Locations Affected : Building Q & R/81-86 Courallie Avenue Homebush West NSW 2140 Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 24/10/2019, 08.30 a.m. AEST Estimated Time of Resolution : 24/10/2019, 11:30 a.m. AEST Root cause : Power Outage. Additional Inform...
by Dushyanthan
Tue Oct 22, 2019 10:16 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 19
Views: 386

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 24/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Mon Oct 21, 2019 9:32 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 19
Views: 386

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 20, 2019 9:40 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 19
Views: 386

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 20, 2019 9:40 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 133

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Oct 19, 2019 10:16 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 19
Views: 386

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Oct 19, 2019 10:15 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 133

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 13, 2019 9:29 pm
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 414

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Oct 13, 2019 9:26 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 14
Views: 313

Re: Slow Home Wireless Broadband

I have already emailed them.. they are going to check with modem supplier Since you been advised that we are going to check with modem supplier, once we receive an update you will be notified as soon as possible. In the mean time you can PM us your customer ID or service number to check further for...
by Dushyanthan
Sat Oct 12, 2019 9:46 pm
Forum: Modem issues
Topic: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC5300?
Replies: 10
Views: 9469

Re: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC5300?

PS: You also lose the DDNS capability (that allows you to dial in remotely) of the ASUS modem because you are now on an internal IP (as allocated by the ZTE) but need an external IP for DDNS to work. Not a drama for me as I have everything backed up to a Synology NAS and that has its own system to ...
by Dushyanthan
Sat Oct 12, 2019 9:32 pm
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 414

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Oct 06, 2019 10:01 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wolli Creek, NSW
Replies: 1
Views: 119

Re: Unplanned Fibre Network Outage - Wolli Creek, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Sat Oct 05, 2019 9:42 pm
Forum: Invoicing & billing
Topic: Cancelling NBN plan
Replies: 1
Views: 57

Re: Cancelling NBN plan

We have replied to the email which you sent to us. Ref:16150448
by Dushyanthan
Sun Sep 29, 2019 10:36 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC
Replies: 4
Views: 187

Re: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC

Update: Our wholesale supplier confirmed that there is an outage going on in Springvale due to a faulty NTU (Network Terminal Unit). Unfortunately our wholesale supplier is unable to provide an Estimated Time of Restoration at this stage. Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Sep 29, 2019 10:14 pm
Forum: Archived threads
Topic: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC
Replies: 3
Views: 124

Re: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Update:

Our supplier advises the outage is ongoing and estimated resolution is set to on or before 01/10/2019 19:00:00 AEST

Exetel apologizes for the inconvenience caused.