Search found 201 matches

by Dushyanthan
Sat Nov 07, 2020 2:41 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Penrith, NSW
Replies: 2
Views: 150

Unplanned Fibre Network Outage - Penrith, NSW

Event Notification Locations Affected: Penrith, NSW Products Impacted: Optus Fiber Services. Event Start Time: 07/11/2020, 00:10 AEDT. Estimated Time of Resolution (ETR): No ETR. Root cause: Still under investigation. Additional Information: Most customers in the above mentioned area may experience ...
by Dushyanthan
Wed Oct 28, 2020 12:14 pm
Forum: Archived threads
Topic: Emergency Exetel Network Maintenance - All Suppliers - VIC (Corporate & Residential)
Replies: 1
Views: 287

Re: Emergency Exetel Network Maintenance - All Suppliers - VIC (Corporate & Residential)

Update Our Engineers advises that the outage has been successfully restored. Apologies for any inconvenience caused. Kindly power cycle your modem/ router and test the service. Please keep a note there is a correction in the above mentioned event start and end date. Event Start Time: 12/10/2020 01:0...
by Dushyanthan
Sun Oct 11, 2020 5:13 pm
Forum: Archived threads
Topic: Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)
Replies: 2
Views: 277

Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)

Event Notification. Locations Affected: All Island Products Impacted: All Exetel corporate customers. Estimated Resolution: ETR is not provided at the moment, however our Engineers are working on the issue to get fixed. Additional Information: One of our monitoring server went down due to hard disk ...
by Dushyanthan
Sun Oct 11, 2020 4:58 pm
Forum: Archived threads
Topic: Emergency Exetel Network Maintenance - All Suppliers - VIC (Corporate & Residential)
Replies: 1
Views: 287

Emergency Exetel Network Maintenance - All Suppliers - VIC (Corporate & Residential)

Event Notification. Locations Affected: All suburbs, VIC Products Impacted: All Exetel corporate & residential customer's in VIC Supplier: All Suppliers Event Start Time: 11/10/2020 01:00 AM Estimated Resolution: 11/10/2020 06:00 AM Additional Information: Exetel network engineers are performing an ...
by Dushyanthan
Sun Sep 27, 2020 10:56 am
Forum: Archived threads
Topic: Technical Difficulty - Exetel Office
Replies: 1
Views: 202

Re: Technical Difficulty - Exetel Office

Update

Our Engineers have fixed the issue.

The customers may contact the Exetel call line as usual.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sun Sep 27, 2020 9:45 am
Forum: Archived threads
Topic: Technical Difficulty - Exetel Office
Replies: 1
Views: 202

Technical Difficulty - Exetel Office

Currently, we are experiencing technical difficulty in Exetel office.

Therefore, we are not in a position to support our customers.

Our internal Engineers are working the fault and will resolve the issue soon.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Fri Aug 07, 2020 1:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 2
Views: 365

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Update: Our wholesale supplier confirmed fault is part of an outage. Carrier technicians found the damage fibre cable and working over night to get the issue fixed. At this stage we are unable to provide an Estimated Time of Restoration. Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Aug 01, 2020 1:40 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW
Replies: 9
Views: 2517

Re: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW

Update:

Combination of both our wholesale supplier and our Core Network Engineer made a fix to the services.

Please restart your NTU and the router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Jul 29, 2020 1:41 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW
Replies: 9
Views: 2517

Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW

Update
=======

The outage is ongoing.

Estimated Time of Resolution: Our wholesale supplier is unable to provide an Estimated Time of Restoration at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Thu Jun 11, 2020 1:19 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW
Replies: 3
Views: 424

Re: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW

Update. Supplier confirmed outage resolved and below provided the root case and the solution provide to fix the outage. Investigation showed root cause of the outage was attributed to a management protocol on the Core Router that triggered excessive CPU utilization. Supplier disabled management prot...
by Dushyanthan
Wed Jun 10, 2020 1:24 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Goodna, QLD
Replies: 0
Views: 287

Planned Fibre Network Maintenance - Goodna, QLD

Event Notification Locations Affected: Goodna, QLD Products Impacted: Fibre Supplier: Optus Event Start Time: 09/06/2020 23:00:00 AEST Estimated Time of Resolution (ETR): 10/06/2020 06:00:00 AEST Root cause: Cable Relocation due third party road expansion project at School Rd, Eight Mile Plains, QLD...
by Dushyanthan
Tue Jun 09, 2020 1:37 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Aspley and Surrounding Suburbs, QLD
Replies: 4
Views: 411

Re: Unplanned Fibre Network Outage - Aspley and Surrounding Suburbs, QLD

Update: The outage is still ongoing. Estimated time of resolution: We are unable to provide us with an Estimated time of resolution From our end we can detect few services back online therefore kindly restart your devices including the router and check the service. However we are waiting for the fin...
by Dushyanthan
Mon May 18, 2020 8:15 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1879

Re: Unplanned Corporate Fibre Network Outage - VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri May 15, 2020 6:49 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1879

Re: Unplanned Corporate Fibre Network Outage - VIC

Update Our wholesale supplier advised the outage is still ongoing. However splicing is completed for 312 fibre cables and some of the services are back online. Kindly restart the NTU and check the service. Once we receive the final restoration note we will provide the update soon. Exetel apologizes ...
by Dushyanthan
Thu May 14, 2020 7:42 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1879

Re: Unplanned Corporate Fibre Network Outage - VIC

Update Our wholesale supplier advises the outage is ongoing. Currently technician on the site and working to restore the services. Estimated Time of Resolution (ETR): 15/05/2020 However there is a possibility supplier will restore the service over the night. Exetel apologizes for any inconvenience t...