Search found 185 matches

by Dushyanthan
Tue Dec 31, 2019 10:21 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 903

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution is extended to 02/01/2020 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Dec 31, 2019 10:21 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 304

Re: Unplanned ADSL Network Outage - Mitchelton, QLD

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution is extended to 02/01/2020 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Dec 31, 2019 10:18 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Replies: 7
Views: 399

Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Location Affected: Wagga Wagga, Albury and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 31/12/2019 10:10 pm AEDT Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated....
by Dushyanthan
Tue Dec 31, 2019 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 1069

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sun Dec 29, 2019 10:07 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - The Marc- 616 Main street, Kangaroo point, QLD
Replies: 1
Views: 106

Unplanned Fibre Network Outage - The Marc- 616 Main street, Kangaroo point, QLD

Locations Affected: The Marc- 616 Main street, Kangaroo point, QLD Products Impacted: Fibre Supplier: LBN Co Event Start Time: 29/12/2019, 00:27 AEDT Estimated Time of Resolution (ETR) : No ETR available as of yet Root cause: Network equipment down Additional Information: Most customers in the above...
by Dushyanthan
Sun Dec 29, 2019 9:00 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 304

Re: Unplanned ADSL Network Outage - Mitchelton, QLD

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Dec 29, 2019 8:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Australind and Galway Green, WA
Replies: 6
Views: 186

Re: Unplanned Fibre Network Outage - Australind and Galway Green, WA

Update The Wholesale supplier advises that the customers in Australind and Galway Green are back online but may experience performance issues. They are making arrangements to fully restore the equipment which requires special access. Estimated Resolution: The next ETR will be provided on 30/12/2019 ...
by Dushyanthan
Sun Dec 29, 2019 8:52 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 1069

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us with an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Dec 29, 2019 8:51 am
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 903

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Dec 29, 2019 8:42 am
Forum: Archived threads
Topic: Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)
Replies: 1
Views: 624

Re: Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)

Update:

Our line test indicates most of the services are back online.

Our wholesale supplier confirmed power outages which caused in the area caused the service disruption.

Kindly power cycle your devices and check the service.

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sat Dec 28, 2019 10:45 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 304

Re: Unplanned ADSL Network Outage - Mitchelton, QLD

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Dec 28, 2019 10:04 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 903

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Dec 28, 2019 9:53 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 1069

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us with an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Dec 28, 2019 9:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Australind and Galway Green, WA
Replies: 6
Views: 186

Re: Unplanned Fibre Network Outage - Australind and Galway Green, WA

Update The Wholesale supplier advises that the customers in Australind and Galway Green are back online but may experience performance issues. They are making arrangements to fully restore the equipment which requires special access. Estimated Resolution: The next ETR will be provided on 30/12/2019 ...
by Dushyanthan
Sat Dec 28, 2019 9:12 pm
Forum: Archived threads
Topic: Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)
Replies: 1
Views: 624

Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)

Event Notification Locations Affected : All States Products Impacted : Fibre, HFC Services Supplier : NBN Services Event Start Time : 28/12/2019, 20.00 Australian eastern standard time Estimated Time of Resolution (ETR) : No ETR available as of yet Additional Information: Most customers in the above...