Search found 129 matches

by kavindip
Fri Oct 18, 2019 9:57 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 3
Views: 42

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Fri Oct 18, 2019 9:56 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 9
Views: 189

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Thu Oct 17, 2019 10:25 pm
Forum: Current maintenance & outage updates
Topic: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW
Replies: 2
Views: 108

Re: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW

Update:

Our supplier advises the outage has been restored.

Root cause : Hardware failure

Please restart the modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Thu Oct 17, 2019 10:15 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 3
Views: 42

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

Outage is ongoing.

Estimated Time of Resolution : 18/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Thu Oct 17, 2019 10:11 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 9
Views: 189

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises that the outage is ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Thu Oct 17, 2019 9:59 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD
Replies: 2
Views: 505

Re: Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD

Update:

Outage is ongoing.

Our supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Oct 16, 2019 10:32 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Glenfield, NSW
Replies: 1
Views: 143

Re: Unplanned Fibre Network Outage - Glenfield, NSW

Update:

Our supplier advises the outage is restored.

Please restart the modem and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Oct 16, 2019 10:25 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 9
Views: 189

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : 18/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Tue Oct 15, 2019 10:12 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 9
Views: 189

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : 17/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Tue Oct 15, 2019 10:05 pm
Forum: Current maintenance & outage updates
Topic: Possible Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 130

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Update:

Our supplier advises the outage is restored.

Please restart the modem and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Oct 14, 2019 10:17 pm
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 401

Re: VOIP Voicemail Issues - All States

Update:

The Exetel System Administrators have confirmed that the issue is resolved.

Calls should now be correctly diverted to voicemail after the set ring timeout.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Oct 14, 2019 10:12 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 9
Views: 189

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : 16/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Fri Oct 11, 2019 10:43 pm
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 401

Re: VOIP Voicemail Issues - All States

Update:

Outage is ongoing.

Estimated Time of Restoration : Unavailable at this stage

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Fri Oct 11, 2019 10:40 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW
Replies: 5
Views: 610

Re: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW

Update:

Outage is still ongoing.

Root Cause: Hardware failure

Estimated Time of Resolution : Due to the complexity of the outage, our wholesale supplier is unable to provide us with an Estimated Time of Resolution.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Thu Oct 10, 2019 10:11 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW
Replies: 5
Views: 610

Re: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution.

Exetel apologizes for any inconvenience this may have caused.