Search found 233 matches

by kavindip
Fri Dec 06, 2019 4:26 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 0
Views: 20

Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Event Notification Location Affected: Albury and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 06/12/2019 03:40 pm AEDT Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being invest...
by kavindip
Thu Dec 05, 2019 10:12 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 62
Views: 1105

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The wholesale supplier advises that the Performance Degradation during peak times are still ongoing. The last step for the fix is scheduled to be completed by 09/12/2019. However, the wholesale supplier will be carrying out further testing to ensure that the issue is fully rectified after t...
by kavindip
Wed Dec 04, 2019 10:33 pm
Forum: Current maintenance & outage updates
Topic: Emergency Fibre Maintenance Work - Banksia Grove, WA
Replies: 1
Views: 34

Re: Emergency Fibre Maintenance Work - Banksia Grove, WA

Update:

The emergency network maintenance is complete.

Kindly power restart your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Dec 04, 2019 10:24 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 62
Views: 1105

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to m...
by kavindip
Tue Dec 03, 2019 10:06 pm
Forum: Archived threads
Topic: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
Replies: 3
Views: 117

Re: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Update:

Our Wholesale Supplier advises that the outage has been resolved.

Kindly power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by kavindip
Tue Dec 03, 2019 9:45 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 62
Views: 1105

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to m...
by kavindip
Mon Dec 02, 2019 11:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bendigo (Bendigo 2 CSA) and Surrounding Suburbs, VIC
Replies: 2
Views: 220

Re: Unplanned Fibre Network Outage - Bendigo (Bendigo 2 CSA) and Surrounding Suburbs, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : Our wholesale supplier is unable to provide an estimated time of resolution at this stage.

Root Cause : Fibre Cut

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Dec 02, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
Replies: 3
Views: 117

Re: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Update :

The Outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by kavindip
Mon Dec 02, 2019 10:39 pm
Forum: Archived threads
Topic: Urgent Fibre Maintenance - Thornhill Park, VIC
Replies: 1
Views: 47

Re: Urgent Fibre Maintenance - Thornhill Park, VIC

Update:

Our wholesale supplier has informed that the network maintenance has successfully completed.

Please restart the modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by kavindip
Mon Dec 02, 2019 10:30 pm
Forum: Archived threads
Topic: Urgent Fibre Maintenance - Modeina, VIC
Replies: 2
Views: 49

Re: Urgent Fibre Maintenance - Modeina, VIC

Update:

The Estimated Time for the completion of the network maintenance has elapsed.

However, we are awaiting confirmation from the wholesale supplier regarding the completion of the work.

Exetel apologizes for any inconvenience this may have caused
by kavindip
Mon Dec 02, 2019 10:23 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Biggera Waters, QLD
Replies: 7
Views: 114

Re: Unplanned ADSL Network Outage - Biggera Waters, QLD

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 04/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused
by kavindip
Mon Dec 02, 2019 10:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pymble, NSW
Replies: 6
Views: 236

Re: Unplanned Fibre Network Outage - Pymble, NSW

Update:

Our wholesale supplier confirms the outage is resolved.

Root Cause : Power grid in the area damaged due to a storm.

Please power restart the modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by kavindip
Mon Dec 02, 2019 10:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Werribee, VIC
Replies: 8
Views: 196

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Update : The degradation of speeds on the services is still ongoing. The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate. Exetel sincerely apologized for any inconvenience this mi...
by kavindip
Mon Dec 02, 2019 10:05 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 62
Views: 1105

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to m...
by kavindip
Sat Nov 30, 2019 10:03 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Biggera Waters, QLD
Replies: 7
Views: 114

Re: Unplanned ADSL Network Outage - Biggera Waters, QLD

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused