Search found 290 matches

by kavindip
Mon Jan 27, 2020 3:49 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 149

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Our wholesale supplier has done a bulk fix in order to restore the services and most services have come online now.

Please power restart your modem / router and check the service and lets us know if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Sat Jan 25, 2020 10:51 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Wilton, NSW
Replies: 9
Views: 193

Re: Unplanned ADSL Network Outage - Wilton, NSW

Update:

Our wholesale supplier advises the outage is ongoing.

Due to the complexity of work required ETR updated to : 28/01/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Sat Jan 25, 2020 10:42 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fiber Network Outage - Zetland, NSW
Replies: 5
Views: 154

Re: Unplanned Fiber Network Outage - Zetland, NSW

Update:

Our wholesale supplier advises the outage is still ongoing.

Estimated Time of Resolution (ETR) : 28/01/2020 18:30 AEDT

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Sat Jan 25, 2020 10:39 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 149

Re: Possible Fibre Network Outage - Multiple Suburbs, VIC

Update:

The possible network outage is still under investigation in order to isolate the root cause to resolve the issue.

Exetel apologizes for the inconvenience caused.
by kavindip
Sat Jan 25, 2020 10:36 pm
Forum: Current maintenance & outage updates
Topic: Urgent maintenance - Isabella Gardens, ACT
Replies: 1
Views: 24

Re: Urgent maintenance - Isabella Gardens, ACT

Update:

Our wholesale supplier confirms that the network maintenance has been successfully completed.

Kindly power restart your modem/ router and check if any issues persist.

Exetel apologizes for the inconvenience caused.
by kavindip
Sat Jan 25, 2020 10:32 pm
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance Outage - Butler and Alkimos, WA
Replies: 3
Views: 93

Re: Planned Fibre Network Maintenance Outage - Butler and Alkimos, WA

Update:

Our wholesale supplier confirms that the network maintenance has been successfully completed.

Kindly power restart your modem/ router and check if any issues persist.

Exetel apologizes for the inconvenience caused.
by kavindip
Sat Jan 25, 2020 3:27 pm
Forum: Modem issues
Topic: PON LED on Dasan box
Replies: 3
Views: 39

Re: PON LED on Dasan box

Internet has stopped working in my house. I have a Dasan H64OGR modem provided by Opticomm. On that the PON LED is glowing red. Can anyone please suggest what could be the problem? Hi Raghu, Please PM us your Service Number or Customer ID in order to investigate this issue and assist you with it. W...
by kavindip
Fri Jan 24, 2020 10:56 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 149

Possible Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected: Multiple Suburbs, VIC Products Impacted: Fibre Supplier: Opticomm Event Start Time: 24/01/2020, 10:00 PM AEDT Root Cause : Still under investigation Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage Additiona...
by kavindip
Tue Jan 21, 2020 5:47 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Wilton, NSW
Replies: 9
Views: 193

Unplanned ADSL Network Outage - Wilton, NSW

Event Notification Locations Affected: Wilton, NSW Products Impacted: ADSL Supplier: Telstra Event Start Time: 21/01/2020, 17:00 AEDT Estimated Time of Resolution (ETR) : 23/01/2020 23:00 AEDT Root cause: Still investigating Additional Information: Most customers in the above mentioned area may exp...
by kavindip
Mon Jan 13, 2020 9:55 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 950

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.
by kavindip
Sat Jan 11, 2020 10:09 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 1
Views: 99

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises the outage is restored.

Please power restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Sat Jan 11, 2020 9:52 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 3
Views: 298

Re: Unplanned Fibre Network Outage - Cranbourne East, VIC

Update: Services affected by the outage have started to come back online. Please power restart your modem / router and check the service. However, we are still awaiting confirmation from the wholesale supplier regarding the restoration of the outage. Exetel apologizes for any inconvenience this may...
by kavindip
Sat Jan 11, 2020 9:44 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 950

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.
by kavindip
Sat Jan 11, 2020 4:52 pm
Forum: NBN and other Fibre Services
Topic: Very Slow NBN and QoS
Replies: 1
Views: 61

Re: Very Slow NBN and QoS

Lately I have been getting quite slow speeds with high ping which affects my gaming and even general browsing. Here is a speed test attached. Also I'd like to prioritise my PS4 for gaming. Do I do this by QoS and if so how can I do so. I did some googling but it's a bit confusing. Thanks, Dat Pleas...
by kavindip
Tue Jan 07, 2020 4:29 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Tallong, NSW
Replies: 3
Views: 87

Unplanned ADSL Network Outage - Tallong, NSW

Event Notification Locations Affected: Tallong, NSW Products Impacted: ADSL Supplier: Telstra Event Start Time: 07/01/2020, 16:20 AEDT Estimated Time of Resolution (ETR) : 09/01/2020, 23:00 AEDT Root cause: Still investigating Additional Information: Most customers in the above mentioned area may e...