Search found 77 matches

by kavindip
Thu Aug 15, 2019 3:50 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fiber Network Outage - Haymarket, NSW
Replies: 1
Views: 132

Unplanned Fiber Network Outage - Haymarket, NSW

Event Notification Locations Affected : Haymarket, NSW Products Impacted : Fiber Supplier : Opticomm Event Start Time : 15/08/2019 13:50 AEST Estimated Resolution : Not yet provided Root cause : Under investigation Additional Information : Most customers in the above mentioned area may experience no...
by kavindip
Thu Aug 01, 2019 5:14 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA
Replies: 2
Views: 107

Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA

Locations Affected: Leinster and Surrounding Suburbs, WA Products Impacted : ADSL Provider : Telstra Event Start Time: 01/08/2019 2:05 PM AEST Estimated Resolution : 05/08/2019 7.00PM AEST Root cause : Still under investigation Additional Information: Most customers in the above mentioned area may e...
by kavindip
Tue Jul 30, 2019 11:11 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Suffolk Park, NSW
Replies: 7
Views: 337

Re: Unplanned ADSL Network Outage - Suffolk Park, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by kavindip
Fri Jul 26, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned Fibre Network outage - Blakeview & Gawler - SA
Replies: 3
Views: 249

Re: Unplanned Fibre Network outage - Blakeview & Gawler - SA

Update

Outage is still ongoing.

Root cause : Fibre damage

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Jul 22, 2019 11:33 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Shepparton and Surrounding Suburbs, VIC
Replies: 2
Views: 321

Re: Unplanned Fibre Network Outage - Shepparton and Surrounding Suburbs, VIC

Update

Outage is still ongoing.

Root cause : Still investigating

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Jul 22, 2019 11:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mount Kuring-Gai and Surrounding Suburbs, NSW
Replies: 6
Views: 405

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai and Surrounding Suburbs, NSW

Update:

The Outage is still ongoing.

Root cause : Equipment failure

Estimated Time of Resolution: Wholesale supplier advises that the estimated restoration time is 24/07/19 7:00PM AEST

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Jul 17, 2019 11:12 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 775

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Our wholesale supplier has advised that further troubleshooting has been completed.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Jul 10, 2019 10:40 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra and Surrounding Suburbs - NSW
Replies: 1
Views: 355

Re: Unplanned Fibre Network Outage - Nowra and Surrounding Suburbs - NSW

Update:

Our supplier advises that the outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by kavindip
Wed Jul 10, 2019 10:31 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Fishing Point, NSW
Replies: 6
Views: 428

Re: Unplanned ADSL Network Outage - Fishing Point, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution - 12/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.
by kavindip
Wed Jul 10, 2019 10:25 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Lakeside Pakenham, Victoria
Replies: 1
Views: 275

Re: Planned Fibre Network Outage - Lakeside Pakenham, Victoria

Update:

Our supplier advises that the planned maintenance has been completed.

Kindly power cycle your modem/router and test the service.

Exetel sincerely apologizes for any inconvenience caused.
by kavindip
Wed Jul 10, 2019 4:59 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Fishing Point, NSW
Replies: 6
Views: 428

Unplanned ADSL Network Outage - Fishing Point, NSW

Event Notification Locations Affected: Fishing Point, NSW Products Impacted : ADSL Event Start Time: 10/07/2019 04:00 PM AEST Estimated Resolution : 12/07/2019 07:00 PM AEST Root cause : Still under investigation Additional Information: Most customers in the above mentioned area may experience loss ...
by kavindip
Thu Jun 27, 2019 11:06 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - ROUSE HILL, NSW
Replies: 15
Views: 1570

Re: Unplanned Fibre Network Outage - ROUSE HILL, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by kavindip
Thu Jun 27, 2019 10:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Doncaster, VIC
Replies: 5
Views: 260

Re: Unplanned Fibre Network Outage - Doncaster, VIC

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Tue Jun 18, 2019 11:40 pm
Forum: NBN and other Fibre Services
Topic: NBN Technician Booking?
Replies: 4
Views: 270

Re: NBN Technician Booking?

Well I never receieved a response here or to my emails, had to spend over an hour calling in only to be told that NBN had refused to send out another technician? How am I supposed to get my NBN and home phone working again? Kindly note that your query is being looked into by the relevant team and t...
by kavindip
Sun Jun 16, 2019 10:25 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 3589

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update Please be advised that the outage is still ongoing. Additional Information : The services are online due to the temporary fix. However the wholesale supplier has advised that the work is yet to be completed. Due to the complexity of the work required, the supplier is unable to provide an Esti...