Search found 404 matches

by kavindip
Wed May 27, 2020 10:00 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL & PSTN Network Outage - Multiple Surburbs , NSW
Replies: 3
Views: 247

Re: Unplanned ADSL & PSTN Network Outage - Multiple Surburbs , NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): No ETR available yet

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Tue May 26, 2020 10:17 pm
Forum: Archived threads
Topic: Telstra Unplanned Fibre Network Outage - QLD
Replies: 5
Views: 537

Re: Telstra Unplanned Fibre Network Outage - QLD

Update

Our wholesale supplier advises the outage has been restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Tue May 26, 2020 10:05 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Cheltenham and Sorrounding Suburbs, VIC
Replies: 3
Views: 2049

Re: Unplanned Fibre Network Outage - Cheltenham and Sorrounding Suburbs, VIC

Update Our wholesale supplier and Our network engineers are currently looking into the reported issue. Root cause: Fibre Break Estimated Time of Resolution (ETR): No ETR available yet Additional Information: A team of technicians are on field applying a fix. Exetel apologizes for any inconvenience ...
by kavindip
Tue May 26, 2020 10:00 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Weribee, VIC
Replies: 1
Views: 146

Re: Planned Fibre Network Maintenance - Weribee, VIC

Update

Our wholesale supplier advises the network maintenance has been successfully completed.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Tue May 26, 2020 9:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Macquarie Square, Liverpool, NSW
Replies: 1
Views: 46

Re: Unplanned Fibre Network Outage - Macquarie Square, Liverpool, NSW

Update

Our wholesale supplier advises the outage has been restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Tue May 26, 2020 4:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Macquarie Square, Liverpool, NSW
Replies: 1
Views: 46

Unplanned Fibre Network Outage - Macquarie Square, Liverpool, NSW

Event Notification Locations Affected: Macquarie Square, Liverpool, NSW Products Impacted: Fibre Suppliers: Opticomm Event Start Time: 26/05/2020 14:00 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Most customers in the above-mentione...
by kavindip
Mon May 25, 2020 9:25 pm
Forum: Archived threads
Topic: Telstra Unplanned Fibre Network Outage - QLD
Replies: 5
Views: 537

Re: Telstra Unplanned Fibre Network Outage - QLD

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : 28/05/2020 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Sat May 23, 2020 9:39 pm
Forum: Networking issues
Topic: Internet light red on modem
Replies: 6
Views: 262

Re: Internet light red on modem

This is exactly issue that I have now! My internet just stop working and nobody replied my email address and when I try to call them several times, after waiting around 45 minutes for every calls, the phone line drop out and no body call me back!!! Apologies for any inconvenience caused. Please pro...
by kavindip
Tue May 19, 2020 11:23 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler, WA
Replies: 1
Views: 50

Unplanned Fibre Network Outage - Butler, WA

Event Notification Locations Affected: Butler, WA Products Impacted: Fibre Suppliers: Opticomm Event Start Time: 19/05/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Most customers in the above mentioned areas may experience no connect...
by kavindip
Mon May 18, 2020 11:05 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, NSW & ACT
Replies: 2
Views: 298

Re: Unplanned Fibre Network Outage - Multiple suburbs, NSW & ACT

Update

Our wholesale supplier advises the network outage has been restored.

Please power restart your modem / router and check the service.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon May 18, 2020 11:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Geelong, VIC
Replies: 4
Views: 123

Re: Unplanned Fibre Network Outage - Geelong, VIC

Update Our wholesale supplier advises the outage is ongoing even after the completion of the maintenance and the issue is currently under further investigation by their Level 3 team. Estimated Time of Resolution (ETR): Supplier is unable to provide an ETR at this stage. Exetel apologizes for any in...
by kavindip
Sun May 17, 2020 10:30 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Geelong, VIC
Replies: 4
Views: 123

Unplanned Fibre Network Outage - Geelong, VIC

Event Notification Locations Affected: 18 Cavendish Street, Geelong, VIC Products Impacted: Fibre Suppliers: LBNCo Event Start Time: 16/05/2020 Estimated Time of Resolution (ETR): No ETR Additional Information: Most customers in the above mentioned areas may experience performance issues. Exetel ap...
by kavindip
Sun May 17, 2020 10:20 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Madora Bay, Lakelands , WA
Replies: 12
Views: 554

Re: Unplanned Fibre Network Outage - Madora Bay, Lakelands , WA

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): No ETR available yet

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Sun May 17, 2020 9:23 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, NSW & ACT
Replies: 2
Views: 298

Unplanned Fibre Network Outage - Multiple suburbs, NSW & ACT

Event Notification Locations Affected: Multiple suburbs, NSW & ACT Products Impacted: Fibre Supplier: LBNCo Event Start Time: 17/05/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Most customers in the above-mentioned area may experience...
by kavindip
Tue May 12, 2020 10:26 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Madora Bay, Lakelands , WA
Replies: 12
Views: 554

Re: Unplanned Fibre Network Outage - Madora Bay, Lakelands , WA

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): No ETR available yet

Exetel apologizes for any inconvenience this may have caused.