Search found 33 matches

by kavindip
Sat Apr 20, 2019 10:43 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs
Replies: 4
Views: 149

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Update

The wholesale supplier advises that the outage is still ongoing.

Given Estimated restoration time - 23/04/2019 close of business

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Sat Apr 06, 2019 12:06 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21153

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

The supplier has informed that the rest of the fibre splicing continues.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Fri Apr 05, 2019 11:42 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 390

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Wholesale supplier advises that the has been successfully restored.

Please reboot your modem/router and check if issues persist.

Exetel apologizes for the inconvenience caused.
by kavindip
Tue Apr 02, 2019 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21153

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected : All Suburbs, NSW Products Impacted : Fibre Event Start Time : 02/04/2019 10:00 PM AEDT Estimated Resolution : No Estimated Time of Resolution can be provided at this stage Root Cause - The root cause is still under investigation by the Wholesale Supplier's Net...
by kavindip
Mon Apr 01, 2019 11:18 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Fern Bay, NSW
Replies: 1
Views: 141

Re: Unplanned Fibre Network Outage - Fern Bay, NSW

Update:

The Wholesale supplier advises that the has been successfully restored.

Please reboot your modem/router and check if issues persist.

Exetel apologizes for the inconvenience caused.
by kavindip
Tue Mar 26, 2019 11:07 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Ropes Crossing, NSW
Replies: 2
Views: 149

Re: Planned Network Maintenance - Fibre - Ropes Crossing, NSW

Update:

The Wholesale Supplier advises that the outage has been restored.

Kindly powercycle your modem/router and check the service.

Exetel apologizes for any inconvenience caused.
by kavindip
Tue Mar 26, 2019 11:07 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Jordan Springs, NSW
Replies: 2
Views: 130

Re: Planned Network Maintenance - Fibre - Jordan Springs, NSW

Update:

The Wholesale Supplier advises that the outage has been restored.

Kindly powercycle your modem/router and check the service.

Exetel apologizes for any inconvenience caused.
by kavindip
Mon Mar 25, 2019 11:09 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 714

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update: Outage is still ongoing. Root cause : Fiber break The Wholesale Supplier estimates the outage may be restored by 2 AM local time. However, the Estimated Time of the Resolution may be subjected to changed depending on the complexity of the work. Exetel do apologize for any inconvenience this ...
by kavindip
Fri Mar 22, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Caboolture South, QLD
Replies: 1
Views: 125

Re: Unplanned Fibre Network Outage - Caboolture South, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by kavindip
Mon Mar 11, 2019 10:52 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Laguna and Surrounding Suburbs, NSW
Replies: 7
Views: 260

Re: Unplanned ADSL Network Outage - Laguna and Surrounding Suburbs, NSW

Wholesale supplier has confirmed that the ADSL outage has been restored.

However, PSTN (Telephone) outage is still ongoing.

Estimated Time of Resolution - 12/03/2019 Close of business

Exetel apologizes for any inconvenience caused.
by kavindip
Thu Feb 21, 2019 10:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sydney , NSW
Replies: 3
Views: 322

Re: Unplanned Fibre Network Outage - Sydney , NSW

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root Cause: Faulty equipment

Exetel apologizes for the inconvenience caused.
by kavindip
Mon Feb 18, 2019 10:59 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Ashwood, VIC
Replies: 7
Views: 330

Re: Unplanned ADSL Network Outage - Ashwood, VIC

Update:

The outage is still ongoing.

Root cause : Still being investigated.

Estimated Resolution : 19/02/2019, 22:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Feb 18, 2019 10:53 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Torquay, VIC
Replies: 1
Views: 116

Re: Unplanned Fibre Network Outage - Torquay, VIC

Update

Our supplier advises that the outage has been successfully Restored.

Root cause : Fibre break

Apologies for any inconvenience caused.

Kindly power cycle your modem / router and test the service.
by kavindip
Wed Feb 13, 2019 11:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland, NSW
Replies: 5
Views: 906

Re: Unplanned Fibre Network Outage - Maitland, NSW

Update:

Outage is still ongoing.

Root cause : Network card has to be replaced.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by kavindip
Wed Feb 13, 2019 11:09 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 788

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

The outage is still ongoing.

The Wholesale Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.