Search found 577 matches

by kavindip
Thu Apr 22, 2021 10:08 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Moone Ponds, VIC
Replies: 1
Views: 19

Unplanned Fibre Network Outage - Moone Ponds, VIC

Event Notification Locations Affected: Moone Ponds, VIC Products Impacted: LBNCo Fibre Services Event Start Time: 22/04/2021, 08:45 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Network equipment lost connectivity Additional Information: Exetel wishes to advise there is currently an u...
by kavindip
Thu Apr 22, 2021 9:40 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Miranda, NSW
Replies: 2
Views: 128

Re: Unplanned Fibre Network Outage - Miranda, NSW

Update

Our wholesale supplier advises the outage is ongoing.

The supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Root cause: Power issue in the building

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Apr 21, 2021 9:34 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 96

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Our wholesale supplier advises the outage is ongoing.

The supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Apr 21, 2021 4:02 pm
Forum: Email issues
Topic: Still problems with MacMail
Replies: 4
Views: 56

Re: Still problems with MacMail

This is the problem. We have two Macs using the problem email account, and the other one is working fine. My second account is also working fine. And the problem seems to be intermittent - since I wrote, I have tried to send 3 emails on the problem account - the first went OK (the first time in wee...
by kavindip
Mon Apr 19, 2021 10:17 pm
Forum: Email issues
Topic: Still problems with MacMail
Replies: 4
Views: 56

Re: Still problems with MacMail

I have reported this problem before. See https://forum.exetel.com.au/viewtopic.php?f=13&t=46312&p=332768#p332768 . I believe the problem is with Mac Mail, not Exetel, but I haven't been successful in getting any reply on a Mac forum. So I'm hoping someone can help me understand the problem at least...
by kavindip
Fri Apr 16, 2021 8:55 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Redcliffe, QLD
Replies: 1
Views: 38

Re: Planned Fibre Network Maintenance - Redcliffe, QLD

Update

Our wholesale supplier advises the network maintenance has been completed.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Apr 12, 2021 10:05 pm
Forum: Archived threads
Topic: Emergency Network Maintenance - Multiple Suburbs, VIC
Replies: 1
Views: 199

Re: Emergency Network Maintenance - Multiple Suburbs, VIC

Update

The emergency network maintenance has been completed.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Apr 12, 2021 10:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, SA
Replies: 1
Views: 29

Re: Unplanned ADSL Network Outage - Multiple Suburbs, SA

Update

Our wholesale supplier advises the network outage has been restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Apr 12, 2021 9:59 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 70

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update

Our wholesale supplier advises the network outage is ongoing.

The supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Apr 12, 2021 9:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Highland Views, NSW
Replies: 4
Views: 168

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Update

Our wholesale supplier advises the network outage has been restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Mon Apr 12, 2021 1:59 pm
Forum: Archived threads
Topic: Emergency Network Maintenance - Multiple Suburbs, VIC
Replies: 1
Views: 199

Emergency Network Maintenance - Multiple Suburbs, VIC

Event Notification Locations Affected: Multiple Suburbs, VIC Products Impacted: ADSL and Fibre Services Event Start Time: 12/04/2021, 13:00 AEST Estimated Time of Resolution (ETR): 12/04/2021, 15:00 AEST Root cause: Emergency network maintenance due to a device failure Additional Information: Servi...
by kavindip
Fri Apr 09, 2021 9:26 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Highland Views, NSW
Replies: 4
Views: 168

Unplanned Fibre Network Outage - Highland Views, NSW

Event Notification Locations Affected: Highland Views, NSW Products Impacted: Opticomm Fibre Services. Event Start Time: 09/04/2021, 14:17 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under Investigation. Additional Information: Our wholesale supplier advises there is currently...
by kavindip
Wed Apr 07, 2021 9:23 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Degradation - Waratah, VIC
Replies: 3
Views: 130

Re: Unplanned Fibre Network Degradation - Waratah, VIC

Update

Our wholesale supplier advises that the network outage has been successfully restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Apr 07, 2021 9:19 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Gawler, SA
Replies: 2
Views: 120

Re: Planned Fibre Network Maintenance - Gawler, SA

Update

Our wholesale supplier advises that the network maintenance has been successfully completed.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by kavindip
Wed Apr 07, 2021 9:18 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Bethania, QLD
Replies: 1
Views: 57

Re: Planned Fibre Network Maintenance - Bethania, QLD

Update

Our wholesale supplier advises that the network maintenance has been successfully completed.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.