Search found 80 matches

by himarshaj
Sun Apr 07, 2019 10:12 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21078

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Repairs are still underway as per the previous updates.

However most of the service are coming online at the moment.

Our wholesale supplier estimates the restoration of all services can be completed by 10/04/2019.

Exetel do apologize for any inconvenience this may have caused.
by himarshaj
Wed Mar 20, 2019 10:52 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD
Replies: 11
Views: 466

Re: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by himarshaj
Wed Mar 20, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Dubbo, NSW and surrounding suburbs
Replies: 4
Views: 469

Re: Unplanned Network Outage - Dubbo, NSW and surrounding suburbs

Update:

Outage is still ongoing.

Root Cause: Cable Cut

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by himarshaj
Tue Mar 19, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD
Replies: 11
Views: 466

Re: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD

Update:

Our wholesale supplier is unable to provide us with a confirmation on the restoration yet.

Exetel apologizes for the inconvenience caused.
by himarshaj
Mon Mar 18, 2019 11:05 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Seaside Fern Bay, NSW
Replies: 8
Views: 319

Re: Unplanned Fiber Network Outage - Seaside Fern Bay, NSW

Update

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by himarshaj
Mon Mar 18, 2019 11:01 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD
Replies: 11
Views: 466

Re: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by himarshaj
Mon Mar 18, 2019 10:58 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Mays Hill , NSW
Replies: 6
Views: 319

Re: Unplanned Fiber Network Outage - Mays Hill , NSW

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by himarshaj
Sun Mar 17, 2019 11:02 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Seaside Fern Bay, NSW
Replies: 8
Views: 319

Re: Unplanned Fiber Network Outage - Seaside Fern Bay, NSW

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by himarshaj
Sun Mar 17, 2019 10:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD
Replies: 11
Views: 466

Re: Unplanned ADSL Network Outage - Eatons Hill and Surrounding Suburbs, QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by himarshaj
Sun Mar 17, 2019 10:51 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Mays Hill , NSW
Replies: 6
Views: 319

Re: Unplanned Fiber Network Outage - Mays Hill , NSW

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by himarshaj
Sun Mar 17, 2019 10:49 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Heidelberg Heights and Surrounding Suburbs, VIC
Replies: 5
Views: 397

Re: Possible Fibre Network Outage - Heidelberg Heights and Surrounding Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by himarshaj
Sun Mar 17, 2019 10:46 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
Replies: 4
Views: 1555

Re: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs

Update:

Outage is still ongoing.

Root cause : Still being investigated

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by himarshaj
Sun Mar 17, 2019 8:08 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
Replies: 4
Views: 1555

Re: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs

Update:

Outage is still ongoing.

Root cause : Still being investigated.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by himarshaj
Sun Mar 17, 2019 6:30 pm
Forum: VOIP
Topic: No incoming VoIP connections
Replies: 5
Views: 159

Re: No incoming VoIP connections

Can you send me a PM by including your VOIP number and I will check this for you ?
by himarshaj
Thu Mar 14, 2019 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jordan Springs & Ropes Crossing, NSW
Replies: 3
Views: 216

Re: Unplanned Fibre Network Outage - Jordan Springs & Ropes Crossing, NSW

Update

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.