Exetel customer help forum

Update:

The Wholesale supplier advises that the outage is still ongoing.

Root cause : Cable damage

Estimated time of restoration - 03/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update:

Repairs are still underway as per the previous updates.

However most of the service are coming online at the moment.

Our wholesale supplier estimates the restoration of all services can be completed by 10/04/2019.

Exetel do apologize for any inconvenience this may have caused.

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

Outage is still ongoing.

Root Cause: Cable Cut

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update:

Our wholesale supplier is unable to provide us with a confirmation on the restoration yet.

Exetel apologizes for the inconvenience caused.

Update

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.