Search found 9 matches

by crabby
Fri Mar 29, 2019 7:55 pm
Forum: Invoicing & billing
Topic: have you charged me $223.36 THIS month
Replies: 5
Views: 386

Re: have you charged me $223.36 THIS month

thank you for the prompt reply, it is a shame that it had to come to this. if someone could have called me this could have probably been avoided.

Cheers,
by crabby
Fri Mar 29, 2019 7:16 pm
Forum: Invoicing & billing
Topic: have you charged me $223.36 THIS month
Replies: 5
Views: 386

Re: have you charged me $223.36 THIS month

So after being a customer for 10 years I get “We’re sad to see you go” no attempt to fix the problem. I’m glad to be rid of you if this is the usual contempt you hold your customers in. IMHO you are just taking money from customers knowing full well that we’re not using two services at once. And as ...
by crabby
Fri Mar 29, 2019 4:22 pm
Forum: Invoicing & billing
Topic: have you charged me $223.36 THIS month
Replies: 5
Views: 386

Re: have you charged me $223.36 THIS month

Hi, just to let you know I have canceled all my services with Exetel and notified billing on Tuesday the 26th of March. I am also putting it up here because it looks like no one seems to read or reply to emails at Exetel. I was a customer for 10 years but because of the abysmal service I have receiv...
by crabby
Sun Mar 24, 2019 1:18 pm
Forum: Invoicing & billing
Topic: have you charged me $223.36 THIS month
Replies: 5
Views: 386

have you charged me $223.36 THIS month

you have invoiced my 2 times this month. the first time was on the 7/3/19 of $78.38 and again on the 14/3/19 for $144.98 and you have charged me for a phone - I did not order a phone I never use a land line, check my previous invoices, no phone calls EVER made. please correct this mistake make sure ...
by crabby
Mon Mar 11, 2019 11:36 am
Forum: NBN and other Fibre Services
Topic: Only house on the street without NBN
Replies: 11
Views: 1169

Re: Only house on the street without NBN

Hi,

all good now! it took a while and the speeds were painfully slow, but a few reboots of the equipment and a power cut seems to have finally worked. getting around 80/35.

Cheers,
by crabby
Fri Mar 01, 2019 8:16 pm
Forum: NBN and other Fibre Services
Topic: Only house on the street without NBN
Replies: 11
Views: 1169

Re: Only house on the street without NBN

well, another week and still nothing. not happy with exetel

bye
by crabby
Tue Feb 26, 2019 3:12 pm
Forum: NBN and other Fibre Services
Topic: Only house on the street without NBN
Replies: 11
Views: 1169

Re: Only house on the street without NBN

hi, i received an email from provisioning saying they would be in touch by the end of the week, (last Friday). that is all i have heard from them. but i did receive the NBN hardware on Thursday last week so at least thatch a start. :)

Cheers,
by crabby
Mon Feb 18, 2019 11:01 pm
Forum: NBN and other Fibre Services
Topic: Only house on the street without NBN
Replies: 11
Views: 1169

Re: Only house on the street without NBN

I'm still waiting for some info. I was told provisioning would be in touch soon, that was on the 30th of January and again on the 7th of February and still have had no contact from any one. I put my application in on the 8th of January. come on guys what is going on? the people across the road have ...
by crabby
Wed Feb 06, 2019 10:55 pm
Forum: NBN and other Fibre Services
Topic: Only house on the street without NBN
Replies: 11
Views: 1169

Re: Only house on the street without NBN

any idea when I will get connected?I submitted my application on the 8th of January Customer ID is 117854 have had no word what is happening.

any updates on how long this should take?