Search found 4 matches

by MenakaD
Tue Jul 02, 2019 6:02 pm
Forum: NBN and other Fibre Services
Topic: Still haven't got internet
Replies: 8
Views: 656

Re: Still haven't got internet

This just keeps getting better. I called provisioning today (now that I know it's under the "orders" menu option) Apparently my ticket from the 20-6-19 was never actioned. My follow up tickets last week were never actioned. None of these so called "escalations" have been looked at. They have put th...
by MenakaD
Tue Jun 25, 2019 5:53 pm
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 16
Views: 778

Re: NBN connection but phone still not ported 2months later

ABL wrote:
Tue Jun 25, 2019 3:30 pm
10 days and still no response....
Please do accept our apologies for any inconvenience caused in this regards.

As discussed over the phone we will arrange the necessary refunds and will get back to you shortly via same ticket reference.
by MenakaD
Tue Jun 18, 2019 6:00 pm
Forum: NBN and other Fibre Services
Topic: NBN Technician Booking?
Replies: 4
Views: 306

Re: NBN Technician Booking?

I have been trying to organise for a rebooking of the NBN technician while I am in attendance which is difficult because of work responsibilities. I have requested Wednesday 19/06 1pm til 5pm but have still not heard anything either way and time is running out for when I can arrange the time off wi...
by MenakaD
Fri May 03, 2019 1:30 pm
Forum: NBN and other Fibre Services
Topic: Cannot get any response to calling emailing no service no modem
Replies: 4
Views: 309

Re: Cannot get any response to calling emailing no service no modem

I have been waiting for over a month, have not received any response to requests for information on the whereabouts of the modem, no response to calling, emails and at my wits end. Want to cancel as cannot manage without any service. HELP :oops: :oops: Thank you for the message and we apologies for...