Search found 10 matches

by MenakaD
Mon Aug 31, 2020 12:29 pm
Forum: Archived threads
Topic: Mobile Network Outage - All States
Replies: 1
Views: 374

Re: Mobile Network Outage - All States

Update:

Our supplier advises that the outage has been resolved.

Apologies for any inconvenience caused.
by MenakaD
Thu Aug 27, 2020 11:27 am
Forum: Archived threads
Topic: Mobile Network Outage - All States
Replies: 1
Views: 374

Mobile Network Outage - All States

Event Notification Locations Affected: All States Products Impacted: Mobile and Mobile Broadband Supplier: Optus Event Start Time: 27/08/2020, 09:00 AEDT Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Mobile service Modifications, Activations & Cancellati...
by MenakaD
Wed Jul 08, 2020 10:18 am
Forum: Archived threads
Topic: Mobile Network Outage - All States
Replies: 1
Views: 227

Re: Mobile Network Outage - All States

Update:

Our supplier advises that the outage has been resolved.

Apologies for any inconvenience caused.
by MenakaD
Mon May 11, 2020 10:23 am
Forum: NBN and other Fibre Services
Topic: How hard is it to activate an NBN connection (FTTC)
Replies: 2
Views: 447

Re: How hard is it to activate an NBN connection (FTTC)

I got this email from provisioning team, to activate my FTTC NBN To ensure that the service is activated without delay, our suppliers will send out a self-installation pack, once this is received please ensure its connected to a modem of your own (configured under Exetel details) or the Exetel mode...
by MenakaD
Mon Dec 09, 2019 3:05 pm
Forum: NBN and other Fibre Services
Topic: New NBN connection time frame?
Replies: 1
Views: 328

Re: New NBN connection time frame?

We are currently investigating your case and we will contact you shortly with an update. Thank you.
by MenakaD
Wed Oct 02, 2019 5:23 pm
Forum: NBN and other Fibre Services
Topic: Technician or not?
Replies: 2
Views: 463

Re: Technician or not?

Hello, I got an email saying a technician will be visiting me next Monday morning between 8am and 1pm to connect my new NBN service. I also got an SMS saying that NO technician will be required as you will connect me remotely. So which is it? Technician or no Technician? My customer number is 20451...
by MenakaD
Tue Jul 02, 2019 6:02 pm
Forum: NBN and other Fibre Services
Topic: Still haven't got internet
Replies: 8
Views: 1272

Re: Still haven't got internet

This just keeps getting better. I called provisioning today (now that I know it's under the "orders" menu option) Apparently my ticket from the 20-6-19 was never actioned. My follow up tickets last week were never actioned. None of these so called "escalations" have been looked at. They have put th...
by MenakaD
Tue Jun 25, 2019 5:53 pm
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 16
Views: 1980

Re: NBN connection but phone still not ported 2months later

ABL wrote:
Tue Jun 25, 2019 3:30 pm
10 days and still no response....
Please do accept our apologies for any inconvenience caused in this regards.

As discussed over the phone we will arrange the necessary refunds and will get back to you shortly via same ticket reference.
by MenakaD
Tue Jun 18, 2019 6:00 pm
Forum: NBN and other Fibre Services
Topic: NBN Technician Booking?
Replies: 4
Views: 620

Re: NBN Technician Booking?

I have been trying to organise for a rebooking of the NBN technician while I am in attendance which is difficult because of work responsibilities. I have requested Wednesday 19/06 1pm til 5pm but have still not heard anything either way and time is running out for when I can arrange the time off wi...
by MenakaD
Fri May 03, 2019 1:30 pm
Forum: NBN and other Fibre Services
Topic: Cannot get any response to calling emailing no service no modem
Replies: 4
Views: 613

Re: Cannot get any response to calling emailing no service no modem

I have been waiting for over a month, have not received any response to requests for information on the whereabouts of the modem, no response to calling, emails and at my wits end. Want to cancel as cannot manage without any service. HELP :oops: :oops: Thank you for the message and we apologies for...