Search found 8 matches

by roya92
Wed May 01, 2019 3:38 pm
Forum: Mobile services
Topic: NEW Mobile Phone Service - Sort Of
Replies: 3
Views: 196

Re: NEW Mobile Phone Service - Sort Of

Ignore my PM,

Don't know if anyone did anything but I now have data.
by roya92
Tue Apr 30, 2019 10:12 am
Forum: Mobile services
Topic: NEW Mobile Phone Service - Sort Of
Replies: 3
Views: 196

NEW Mobile Phone Service - Sort Of

After a very, very long time porting a number and service over to Exetel I am finally up a running - only took 2 weeks :evil: . Well, sort of.... Phone and Text is fine but NO DATA. I've re-started the phone - nothing. I've checked to ensure that data is ON - it is. Went from Optus to Optus so "shou...
by roya92
Wed Mar 27, 2019 6:12 pm
Forum: Customer reviews
Topic: What is Wrong with Communications from your Tech Support
Replies: 1
Views: 467

What is Wrong with Communications from your Tech Support

I recently switched from an exetel adsl plan to an NBN plan. Numerous issues arose, numerous days without service, hours on the phone, and twice an NBN tech had to come out. On the second occasion the technician finally discovered the problem - that the cable to my premises was damaged at a junction...
by roya92
Wed Mar 06, 2019 8:38 am
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 498

Re: Poor Quality Voice Connection - only with Exetel

Oh, of course, how foolish of me. I should have realized it all had to be from my end. The various mobile phones I've had the past years must have all had the same gremlin that likes to make and receive all calls except for those to/from Exetel. Or perhaps it might be a fault with Optus. Regarding t...
by roya92
Tue Mar 05, 2019 6:29 pm
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 498

Re: Poor Quality Voice Connection - only with Exetel

Thanks for reaching out to us, a response to your query has been provided as a reply via the ongoing email thread. Please be kind enough to review this email, and feel free to let us know if any further assistance or clarification is required. Cheers! I know a response has been provided by email. T...
by roya92
Tue Mar 05, 2019 4:46 pm
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 498

Re: Poor Quality Voice Connection - only with Exetel

I received your reply from about this; asking me to make some changes to the configuration of my ATA. Happy to make a change but before I do, how do you then explain the very same problem when I speak with Exetel on my mobile phone? Also, my ATA was configured by Exetel remotely quite some years back.
by roya92
Sat Mar 02, 2019 8:40 am
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 498

Re: Poor Quality Voice Connection - only with Exetel

Thanks.

I received your email and replied yesterday morning. Hope you can come up with a fix for the issue.
by roya92
Thu Feb 28, 2019 5:50 pm
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 498

Poor Quality Voice Connection - only with Exetel

This maybe in the wrong section. Why do I get a poor quality phone connection every time I contact Exetel. This is being going on for years. I get a combination of: > cannot hear the person at the other end > the sound cuts in and out to the point I cannot make out a word that's being said > the per...