Search found 35 matches

by kaushalyap
Thu Feb 18, 2021 9:21 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Optus - NSW, QLD and VIC
Replies: 3
Views: 445

Re: Unplanned Corporate Fibre Network Outage - Optus - NSW, QLD and VIC

Event Notification Update The unplanned outage has been resolved. Root cause: Fault was due to updated software in a device in supplier Ethernet network. . Kindly contact Exetel if you are still experiencing any problems with your service. Exetel apologizes for any inconvenience this may have caused.
by kaushalyap
Mon Dec 14, 2020 6:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Goodna , QLD
Replies: 1
Views: 214

Re: Unplanned Fibre Network Outage - Goodna , QLD

Update:

Our supplier advises that the outage has been successfully restored.

Root cause : Supplier L2 issue

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused
by kaushalyap
Mon Dec 14, 2020 4:36 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Goodna , QLD
Replies: 1
Views: 214

Unplanned Fibre Network Outage - Goodna , QLD

Event Notification

Locations Affected : Goodna, QLD

Products Impacted : Optus NBN Fibre Services

Event Start Time : Monday, December 14, 2020 3:20 AM AEDT

Estimated Resolution : no ETR

Root cause : Still investigating

Exetel apologizes for any inconvenience this may have caused
by kaushalyap
Fri Nov 13, 2020 10:33 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Queensland
Replies: 1
Views: 318

Planned Network Maintenance - Queensland

Event Notification Locations Affected: Queensland Products Impacted: All Qld Services Event Start Time:24/11/2020, 01:00 AEST Event End Time: 24/11/2020, 05:00 AEST Impact: Multiple 10-15 minutes downtimes Additional Information: Due to scheduled maintenance on a network element, your service(s) may...
by kaushalyap
Sat Nov 07, 2020 7:21 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Penrith, NSW
Replies: 2
Views: 361

Re: Unplanned Fibre Network Outage - Penrith, NSW

Event Notification

Update

Network Maintenance has been completed.
Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by kaushalyap
Sat Nov 07, 2020 3:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Penrith, NSW
Replies: 2
Views: 361

Re: Unplanned Fibre Network Outage - Penrith, NSW

Event Notification

Update

Root cause: This outage is due to a supplier maintenance activity.

Estimated time of resolution : 0700 AEDT 07/11/2020

Exetel apologizes for any inconvenience this may have caused.
by kaushalyap
Sun Oct 11, 2020 7:22 pm
Forum: Archived threads
Topic: Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)
Replies: 2
Views: 463

Re: Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)

Event Notification. Update Exetel engineers partially restored Tool's services. Estimated Resolution : We are still unable to provide an estimated time of resolution. Exetel team continues to work to fully restore this service as soon as possible. Exetel apologizes for any inconvenience this may hav...
by kaushalyap
Sun Jul 19, 2020 5:15 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs (Werribee 2 CSA), VIC
Replies: 4
Views: 1013

Re: Unplanned Fibre Network Outage - Multiple Suburbs (Werribee 2 CSA), VIC

Update

Upstream provider technicians applied a fix and restored services.

Root cause: a third party damaged nbn cables while completing ground works.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by kaushalyap
Wed Jun 17, 2020 7:34 am
Forum: Archived threads
Topic: Emegency Network Maintenance Outage -TWS/NBN - Multiple Suburbs- NSW
Replies: 1
Views: 451

Re: Emegency Network Maintenance Outage -TWS/NBN - Multiple Suburbs- NSW

Update

Emergency Network Maintenance has been completed.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by kaushalyap
Wed Jun 17, 2020 2:10 am
Forum: Archived threads
Topic: Emegency Network Maintenance Outage -TWS/NBN - Multiple Suburbs- NSW
Replies: 1
Views: 451

Emegency Network Maintenance Outage -TWS/NBN - Multiple Suburbs- NSW

Event Notification Locations Affected: BerkeleyVale,Gosford,Coffs-Harbour,Hamilton,Grafton Products Impacted: Fibre Supplier: TWS/NBN Event Start Time: 17/06/2020, 00:00 AEST Estimated Resolution : 17/06/2020, 06:00 AEST Root cause: Exetel wishes to advise there will be an emergency maintenance carr...
by kaushalyap
Tue Jun 16, 2020 6:22 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance Outage -TWS/NBN - Multiple Suburbs- BerkeleyVale,Campbelltown,Mosman,Rockdale,Albury
Replies: 1
Views: 367

Re: Planned Fibre Network Maintenance Outage -TWS/NBN - Multiple Suburbs- BerkeleyVale,Campbelltown,Mosman,Rockdale,Alb

Update

Planned maintenance has been completed successfully.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by kaushalyap
Tue Jun 16, 2020 2:50 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance Outage -TWS/NBN - Multiple Suburbs- BerkeleyVale,Campbelltown,Mosman,Rockdale,Albury
Replies: 1
Views: 367

Planned Fibre Network Maintenance Outage -TWS/NBN - Multiple Suburbs- BerkeleyVale,Campbelltown,Mosman,Rockdale,Albury

Event Notification Locations Affected: BerkeleyVale,Campbelltown,Mosman,Rockdale,Albury(NSW) Products Impacted: Fibre Supplier: TWS/NBN Event Start Time: 15/06/2020, 00:00 AEST Estimated Resolution : 15/06/2020, 06:00 AEST Root cause: Exetel wishes to advise there will be planned maintenance carried...
by kaushalyap
Wed Jun 10, 2020 2:11 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW
Replies: 3
Views: 610

Re: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW

Event Notification Update Root cause : Supplier engineers detect alarm chip error from a network card in Belrose Exchange. Further analysis is being performed into the error and action plan is being created. Estimated Resolution : Our supplier is unable to provide us with an estimated time of resolu...
by kaushalyap
Mon May 18, 2020 3:57 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 2373

Re: Unplanned Corporate Fibre Network Outage - VIC

Update

Our supplier advises that the outage is still ongoing.

Most of the services are online.

The tentative ETR is stll intact.

Exetel apologizes for any inconvenience this may have caused.
by kaushalyap
Sun May 17, 2020 7:59 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 2373

Re: Unplanned Corporate Fibre Network Outage - VIC

Update

Supplier advises that the outage is still ongoing.

According to the supplier, Only few services are remained to restore.

No new ETR has announced.

Exetel apologizes for any inconvenience this may have caused.