Search found 6 matches

by goughyz
Wed Apr 10, 2019 9:50 am
Forum: NBN and other Fibre Services
Topic: Closing in on two weeks with no service
Replies: 10
Views: 567

Re: Closing in on two weeks with no service

So. Today is Wednesday, I look forward to hearing of a resolution today. I got a SMS yesterday saying that the wholesale had 'now received the documents' (which were sent a week ago) so I'm not holding my breath. Also, bizarrely - I received a bill today for my account for the month of March. You ha...
by goughyz
Mon Apr 08, 2019 2:36 pm
Forum: NBN and other Fibre Services
Topic: Closing in on two weeks with no service
Replies: 10
Views: 567

Re: Closing in on two weeks with no service

At this point - I'm almost ready to just cancel the whole account. I haven't been able to utilise any internet so far and it's been two weeks. All I keep hearing is that "it's been escalated to the wholesaler". As a customer of EXETEL, this means nothing to me. How is it possible that after two week...
by goughyz
Mon Apr 08, 2019 1:40 pm
Forum: NBN and other Fibre Services
Topic: Closing in on two weeks with no service
Replies: 10
Views: 567

Re: Closing in on two weeks with no service

Today marks two weeks with no indication as to when this issue is going to be fixed. Patience has all but disappeared.
by goughyz
Sat Apr 06, 2019 6:25 pm
Forum: NBN and other Fibre Services
Topic: Closing in on two weeks with no service
Replies: 10
Views: 567

Re: Closing in on two weeks with no service

??? Any update please?
by goughyz
Fri Apr 05, 2019 7:49 pm
Forum: NBN and other Fibre Services
Topic: Closing in on two weeks with no service
Replies: 10
Views: 567

Closing in on two weeks with no service

I was supposed to have NBN activated on the 25th of March, and as of today - 5th April still nothing. I understand that Exetel are reliant on NBNco, but the issue is NBNco doesn't speak to consumers. I am a customer of Exetel - and thus far - a very disappointed one. I periodically get very generic,...