Exetel customer help forum

Hi Exetel,

I got email invitation for rating your service on Trustpilot but the link clicked only shown the line below:

http://click.email.exetel.com.au/%%=v(@TrustpilotUrl)=%%

You may like to fix your mail-merge or whatever is handling the parameter.

Cheers,
Kevin

The service is now stable for a few nights after Liverpool was done.

overall the service is quite stable and fast since the installation. good.

Somehow I am having the same issue. I initially thought it was my router issue, then I realised that every night (early morning?) at around 12:30am, the NBN modem will have, instead of four steady solid green lights, it would have - power : steady green - downstream: steady green - upstream : flashi...

Thanks KavindaS, The mobiles are all coming over nicely now. Just one last question, regarding the premium SMS, when the limit is set to $0 as default, does it mean the premium SMS service is barred? Or does it mean it is active with unlimited $? Because there was another email notification we recei...

Thanks for the response sankap. I have ported my mum to you first, dad will follow shortly. --- Day 0 - Typed in porting details during the purchase. (ported from TPG's vodafone) - Created the MyExetel account. --- Day 3 - Received the SIM. - Went into MyExetel click on activate. - Received verifica...

Hi Exetel, Though it seems quite clear but I just like to double confirm that, with your "Spend control function", I can set it to "stop data" when all quota used up and wait for the next billing cycle data to become available? At the same time, I can restrict all extra cost features, like premium S...

Thanks KavindaS. The guest network/WiFi is basically when someone go to your house, and they may ask "what is your WiFi password?". However, if they use a infected laptop/handset or if they do the wrong thing while connected to your WiFi, your internal computers/NAS/mobile...etc could be under a ris...

Thanks KavindaS. Apprently, the Telstra Smart modem Gen 2 VOIP feature is jailed, and it may require a jailbreak for the modem's VOIP feature to become user configurable. That is fine. I may just use the ZTE modem coming from Exetel as my key router for the house. However, only using the Telstra Mod...

No worries, you are doing such an amazing job here KavindaS. VOIP is already up and working nicely. And one last thing to add to the experience, which should conclude the whole story. "Where did the $1 test invoice go?" ---------- 11th - May, got the invoice for the refund. $1 was refunded from the ...

Does anyone know how to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2? It does display the details, but I wasn't able to find where to edit the values. If the values can be set like http://exewiki.exetel.com.au/index.php?title=Steps_to_configure_ZTE_H268A_for_VoIP then it is probably ...

As expected, today, I have also received the email from Exetel about VOIP successfully ported email. Together with the configuration credential. Thought the modem was meant to be pre-configured, but I think the VOIP part is still left for the users to get a little bit of involvement. Not very challe...

I would give 9/10 to Exetel, very happy, detailed story below. However, disconnect from Telstra was a bit tricky, though I port my number away from them, instead of cancelling my account, they "renewed" my plan to an Internet only plan..... Not like when you port out your ADSL service from one provi...

Thanks KavindaS,

I have PM-ed you my details, hopefully everything is good. Please let me know if I missed anything.

Thanks again,
K

Hi Exetel, I have joined Exetel with both my home and my in-law home, and my parents home is on the way when NbN is becoming available next month. In all cases, we are porting our existing home number to Exetel. I just have a few quick questions. 1. It wasn't clear to me after the NbN guys finishes ...