Exetel customer help forum

Hi Taniya, Somehow my message to you got stuck at the outbox and was never sent. Let me just respond the brief here I am planning to move from "The Crescent Chatswood" (I own this place, and is selling this place) to "Ivy St, Chatswood" (I am buying this place and will own this place) Can you please...

If the new place also has NBN, would my modem just plug-in and it would work just fine? Or are there downtime expected? What is the path to move house and is it possible to not having any down-time?

NSW Chatswood NBN super unstable, every light is good, power cycled all devices. You only get 5 seconds of Internet in 15 - 20 minutes...... very strange. It comes back for 5 seconds from time to time and then there is no internet.

All good now, but, again, why this time of the day???...... why this time of the day???

Thanks. Last time, when you mention Optus NSW issue, my friend using Optus NBN (Optus direct, not Exetel) also had service issue. This time, my friend with Optus NBN are not having any problems. However, I just like to point this out again, while internet is down, access to Exetel.com.au and this fo...

NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem, after power cycle, still having all four green lights, and ZTE router having all green too.

I am posting this with the NBN connection.

can access Exetel, but nothing else, not even google.com

Chatswood is in trouble too.

Nbn modem all green
ZTE 3 green (power, broadband, WLAN) but red for “internet”

NBN modem is all green
ZTE having red on Internet
Checked ZTE has correct login information
Power cycled both nbn and ZTE modems
Still back to the same situation, nbn modem all green, ZTE showing red on the Internet, rest green.

Not sure what is happening, but just letting you know.

Thank you KasunW for your attention. I report the connectivity issue here for you to review, more for the purpose of identifying the cause of it and see how you can potentially improve the user experience. - if there are some quick device reset/reboot at your end, you may like to see if that process...

Connectivity returned to normal, not sure what happened

Modem has two green
- power : solid green
- downstream : solid green
- upstream : flashing green
- online : blacked out
Power cycled modem and still returning to the same state.

Chatswood NSW 2067

There seems no planned maintenance work.

Wonder when would it come back.

Thanks.

Hi Exetel,

I got email invitation for rating your service on Trustpilot but the link clicked only shown the line below:

http://click.email.exetel.com.au/%%=v(@TrustpilotUrl)=%%

You may like to fix your mail-merge or whatever is handling the parameter.

Cheers,
Kevin

The service is now stable for a few nights after Liverpool was done.

overall the service is quite stable and fast since the installation. good.

Somehow I am having the same issue. I initially thought it was my router issue, then I realised that every night (early morning?) at around 12:30am, the NBN modem will have, instead of four steady solid green lights, it would have - power : steady green - downstream: steady green - upstream : flashi...

Thanks KavindaS, The mobiles are all coming over nicely now. Just one last question, regarding the premium SMS, when the limit is set to $0 as default, does it mean the premium SMS service is barred? Or does it mean it is active with unlimited $? Because there was another email notification we recei...