Search found 14 matches

by kkfat
Tue Jun 25, 2019 10:20 am
Forum: Anything else anyone wants to discuss
Topic: TrustpilotUrl email error
Replies: 1
Views: 65

TrustpilotUrl email error

Hi Exetel,

I got email invitation for rating your service on Trustpilot but the link clicked only shown the line below:

http://click.email.exetel.com.au/%%=v(@TrustpilotUrl)=%%

You may like to fix your mail-merge or whatever is handling the parameter.

Cheers,
Kevin
by kkfat
Tue Jun 18, 2019 10:59 am
Forum: NBN and other Fibre Services
Topic: NBN keeps dropping out every night
Replies: 10
Views: 4302

Re: NBN keeps dropping out every night

The service is now stable for a few nights after Liverpool was done.

overall the service is quite stable and fast since the installation. good.
by kkfat
Wed Jun 12, 2019 3:14 pm
Forum: NBN and other Fibre Services
Topic: NBN keeps dropping out every night
Replies: 10
Views: 4302

Re: NBN keeps dropping out every night

Somehow I am having the same issue. I initially thought it was my router issue, then I realised that every night (early morning?) at around 12:30am, the NBN modem will have, instead of four steady solid green lights, it would have - power : steady green - downstream: steady green - upstream : flashi...
by kkfat
Tue Jun 11, 2019 9:42 am
Forum: Mobile services
Topic: Data Settings
Replies: 6
Views: 238

Re: Data Settings

Thanks KavindaS, The mobiles are all coming over nicely now. Just one last question, regarding the premium SMS, when the limit is set to $0 as default, does it mean the premium SMS service is barred? Or does it mean it is active with unlimited $? Because there was another email notification we recei...
by kkfat
Thu Jun 06, 2019 10:18 am
Forum: Mobile services
Topic: Data Settings
Replies: 6
Views: 238

Re: Data Settings

Thanks for the response sankap. I have ported my mum to you first, dad will follow shortly. --- Day 0 - Typed in porting details during the purchase. (ported from TPG's vodafone) - Created the MyExetel account. --- Day 3 - Received the SIM. - Went into MyExetel click on activate. - Received verifica...
by kkfat
Wed May 29, 2019 10:57 am
Forum: Mobile services
Topic: Data Settings
Replies: 6
Views: 238

Data Settings

Hi Exetel, Though it seems quite clear but I just like to double confirm that, with your "Spend control function", I can set it to "stop data" when all quota used up and wait for the next billing cycle data to become available? At the same time, I can restrict all extra cost features, like premium S...
by kkfat
Tue May 14, 2019 3:41 pm
Forum: Modem issues
Topic: How to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2?
Replies: 6
Views: 288

Re: How to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2?

Thanks KavindaS. The guest network/WiFi is basically when someone go to your house, and they may ask "what is your WiFi password?". However, if they use a infected laptop/handset or if they do the wrong thing while connected to your WiFi, your internal computers/NAS/mobile...etc could be under a ris...
by kkfat
Mon May 13, 2019 9:57 am
Forum: Modem issues
Topic: How to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2?
Replies: 6
Views: 288

Re: How to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2?

Thanks KavindaS. Apprently, the Telstra Smart modem Gen 2 VOIP feature is jailed, and it may require a jailbreak for the modem's VOIP feature to become user configurable. That is fine. I may just use the ZTE modem coming from Exetel as my key router for the house. However, only using the Telstra Mod...
by kkfat
Mon May 13, 2019 9:41 am
Forum: Customer reviews
Topic: Hint for Telstra Cable users - My experience moving to Exetel NbN+VOIP from Telstra Cable + Landline
Replies: 3
Views: 451

Re: Hint for Telstra Cable users - My experience moving to Exetel NbN+VOIP from Telstra Cable + Landline

No worries, you are doing such an amazing job here KavindaS. VOIP is already up and working nicely. And one last thing to add to the experience, which should conclude the whole story. "Where did the $1 test invoice go?" ---------- 11th - May, got the invoice for the refund. $1 was refunded from the ...
by kkfat
Thu May 09, 2019 11:16 pm
Forum: Modem issues
Topic: How to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2?
Replies: 6
Views: 288

How to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2?

Does anyone know how to edit/config the "SIP Network" of a Telstra Smart Modem Gen 2? It does display the details, but I wasn't able to find where to edit the values. If the values can be set like http://exewiki.exetel.com.au/index.php?title=Steps_to_configure_ZTE_H268A_for_VoIP then it is probably ...
by kkfat
Thu May 09, 2019 10:42 pm
Forum: Customer reviews
Topic: Hint for Telstra Cable users - My experience moving to Exetel NbN+VOIP from Telstra Cable + Landline
Replies: 3
Views: 451

Re: Hint for Telstra Cable users - My experience moving to Exetel NbN+VOIP from Telstra Cable + Landline

As expected, today, I have also received the email from Exetel about VOIP successfully ported email. Together with the configuration credential. Thought the modem was meant to be pre-configured, but I think the VOIP part is still left for the users to get a little bit of involvement. Not very challe...
by kkfat
Thu May 09, 2019 4:11 pm
Forum: Customer reviews
Topic: Hint for Telstra Cable users - My experience moving to Exetel NbN+VOIP from Telstra Cable + Landline
Replies: 3
Views: 451

Hint for Telstra Cable users - My experience moving to Exetel NbN+VOIP from Telstra Cable + Landline

I would give 9/10 to Exetel, very happy, detailed story below. However, disconnect from Telstra was a bit tricky, though I port my number away from them, instead of cancelling my account, they "renewed" my plan to an Internet only plan..... Not like when you port out your ADSL service from one provi...
by kkfat
Wed May 08, 2019 4:26 pm
Forum: VOIP
Topic: Number Porting and VOIP configuration quick question
Replies: 3
Views: 244

Re: Number Porting and VOIP configuration quick question

Thanks KavindaS,

I have PM-ed you my details, hopefully everything is good. Please let me know if I missed anything.

Thanks again,
K
by kkfat
Tue May 07, 2019 3:55 pm
Forum: VOIP
Topic: Number Porting and VOIP configuration quick question
Replies: 3
Views: 244

Number Porting and VOIP configuration quick question

Hi Exetel, I have joined Exetel with both my home and my in-law home, and my parents home is on the way when NbN is becoming available next month. In all cases, we are porting our existing home number to Exetel. I just have a few quick questions. 1. It wasn't clear to me after the NbN guys finishes ...