Search found 9 matches

by tez1
Wed Jul 24, 2019 5:41 pm
Forum: NBN and other Fibre Services
Topic: Slow speeds and drop outs
Replies: 1
Views: 187

Slow speeds and drop outs

Hi team

I lost my NBN connection for most of the day yesterday from approximately 8am - 6pm. Since then, the speeds have been inconsistent and there are frequent drop outs.

I've reset my router and rebooted the NBN modem as well.

Im located in Ryde NSW

Customer ID 401342
by tez1
Fri Jun 07, 2019 7:45 am
Forum: NBN and other Fibre Services
Topic: When should other services be cancelled
Replies: 8
Views: 641

Re: When should other services be cancelled

Hi Kavinda My number has now been ported from PSTN to VOIP. Can the service be changed to PAYG as it appears I am being charged $10 for the voip service. Will the ADSL and PSTN service be automatically credited, and are you able to arrange a credit for the ADSL charges from the NBN activation date? ...
by tez1
Fri May 31, 2019 6:46 pm
Forum: Invoicing & billing
Topic: Case 14915920
Replies: 2
Views: 252

Case 14915920

Hi team

Could I get a update via PM or email regarding my above case?
It's for a credit for the refund of the modem and postage costs.

I've emailed residentailsales and billing however have not had a response back

Thanks
by tez1
Thu May 16, 2019 6:28 pm
Forum: NBN and other Fibre Services
Topic: When should other services be cancelled
Replies: 8
Views: 641

Re: When should other services be cancelled

Hey Kavinda Just received a call regarding my number port (from Exetel ADSL) to VOIP. Somewhere along the line, the wrong number was put in to port, no issues there and may take 10-15 business days again for the port. Im not too concerned with that as I don't rely on the landline number. I did quest...
by tez1
Wed May 15, 2019 7:36 pm
Forum: NBN and other Fibre Services
Topic: When should other services be cancelled
Replies: 8
Views: 641

Re: When should other services be cancelled

You will be credited for the ADSL service. I have further checked this with the provisioning team today, and there appears to be some issue identified with the activation process. You will be emailed by them in detail via the ticket reference 15016530 and reply to them through the same email thread...
by tez1
Wed May 15, 2019 2:13 pm
Forum: NBN and other Fibre Services
Topic: When should other services be cancelled
Replies: 8
Views: 641

Re: When should other services be cancelled

Usually the previous records for the telephone services,needs to keep active to complete the process of PSTN to VOIP. Once it has been completed, ADSL/PSTN records will be inactive from the system. Hi Kavinda, Just wondering, do I need to pay for both a unsued ADSL service as well as my NBN service...
by tez1
Fri May 03, 2019 1:06 pm
Forum: Modem issues
Topic: Modem locked to a user / service
Replies: 3
Views: 629

Re: Modem locked to a user / service

Exetel provided ZTE H268A modem will work with any Exetel service (ADSL/Fibre). However, usually the modem is pre-configured with the relevant service credentials. Therefore, the other service will work when you manually configure it, and you will need to contact our technical support team, to have...
by tez1
Fri May 03, 2019 8:10 am
Forum: Modem issues
Topic: Modem locked to a user / service
Replies: 3
Views: 629

Modem locked to a user / service

Hi there, I have a ZTE H268A modem here that has been originally provisioned my brother. I've connected this up to the NBN modem and the internet light stays red. A second H268A modem which was sent to me for my previous ADSL service works fine. With the first modem, I've performed a factory reset a...
by tez1
Fri May 03, 2019 7:21 am
Forum: NBN and other Fibre Services
Topic: When should other services be cancelled
Replies: 8
Views: 641

When should other services be cancelled

Hi there

I just have had the NBN activated and all seem to be working fine. My landline number has not yet been ported and ADSL service is still active.
Should I request for the ADSL service to be cancelled, or do I need to wait for my landline number to be ported over to the VOIP service?

Thanks