Update: Sales team have been in touch and have kindly offered to fix these billing issues.
Thank you!
Search found 4 matches
- Tue May 14, 2019 4:51 pm
- Forum: Invoicing & billing
- Topic: No Response From Billing Team
- Replies: 5
- Views: 507
- Tue May 14, 2019 2:07 pm
- Forum: Invoicing & billing
- Topic: No Response From Billing Team
- Replies: 5
- Views: 507
Re: No Response From Billing Team
Hello again, I have finally received a response from your sales team, and it is woefully inadequate. Firstly, you're claiming to have received my ADSL cancellation request today, and not three weeks ago when I actually sent it. Secondly, you're cancelling my unused ADSL service a month FROM today - ...
- Thu May 09, 2019 12:00 pm
- Forum: Invoicing & billing
- Topic: No Response From Billing Team
- Replies: 5
- Views: 507
Re: No Response From Billing Team
Thanks Kavinda
- Wed May 08, 2019 4:46 pm
- Forum: Invoicing & billing
- Topic: No Response From Billing Team
- Replies: 5
- Views: 507
No Response From Billing Team
Hello, I upgraded to the NBN from ADSL almost three months ago, and am still being billed for the unused ADSL service. I emailed the billing team 16 days ago (receiving an automated response), and again 5 days ago (receiving no response). Looking at this forum, this lack of communication appears to ...