Exetel customer help forum

Update: Sales team have been in touch and have kindly offered to fix these billing issues.

Thank you!

Hello again, I have finally received a response from your sales team, and it is woefully inadequate. Firstly, you're claiming to have received my ADSL cancellation request today, and not three weeks ago when I actually sent it. Secondly, you're cancelling my unused ADSL service a month FROM today - ...

Thanks Kavinda

Hello, I upgraded to the NBN from ADSL almost three months ago, and am still being billed for the unused ADSL service. I emailed the billing team 16 days ago (receiving an automated response), and again 5 days ago (receiving no response). Looking at this forum, this lack of communication appears to ...