Search found 8 matches

by ABL
Sat Jun 15, 2019 7:48 pm
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 16
Views: 752

Re: NBN connection but phone still not ported 2months later

No confirmation email from your billing team spelling out how I have been credited for expenses incurred while waiting for you to port my number. I have seen a singular credit for $39.99 which I assume is for one of the months where I had two services but no refund for the Exechat fee which was incu...
by ABL
Mon Jun 03, 2019 7:40 pm
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 16
Views: 752

Re: NBN connection but phone still not ported 2months later

Finally the number is ported. I lost more than half a day of phone calls to my business which has a material financial cost but I also spent over 1 hour waiting for your tech support, then over 1 hr with provisioning then another 1 hr with tech support to get the phone working last Thursday. I would...
by ABL
Thu May 30, 2019 12:46 pm
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 16
Views: 752

Re: NBN connection but phone still not ported 2months later

I now have no phone at all.

Tech support tell me the copper has been decommissioned but my number is still not ported. Leaving me with no phone for my business. I am now in the queue to speak to provisioning.

Very unhappy with the service provided.
by ABL
Mon May 27, 2019 1:03 pm
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 16
Views: 752

Re: NBN connection but phone still not ported 2months later

When you say "shortly" is 9 days long enough to wait or should I wait a bit longer??
by ABL
Sat May 18, 2019 7:31 am
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 16
Views: 752

NBN connection but phone still not ported 2months later

As above.

I am still being billed for 2 services which I have been assured will be refunded but nevertheless 2 months is a long time and my patience is getting shorter.