Exetel customer help forum

I have several email accounts and today I was unable] to log in either by Thunderbird or directly to the email server to only one of those accounts. It is what I call my top account, not the service account, but the one that seems to only get spam, hence it has a spam filter attached. I re establis...

Event Notification Locations Affected: Homebush West, NSW Products Impacted: Fibre Wholesale Supplier: Open Networks Event Start Time : 31/08/2020 10:00AM AEST Estimated Resolution: No ETR Root cause: Still under investigation Additional Information: Most customers in the above mentioned area may ex...

Locations Affected: Multiple Suburbs, VIC Products Impacted: Fiber Supplier: Optus NBN Event Start Time: 31/08/2020 08:30 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Most customers in the above mentioned area may experience no connect...

Locations Affected: Cranbourne East, VIC Products Impacted: Fiber Supplier: RedTrain Event Start Time: 21/08/2020 09:15 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Most customers in the above mentioned area may experience no connectiv...

Locations Affected: Homebush West, NSW Products Impacted: Fiber Supplier: Open networks Event Start Time: 13/08/2020 11:00 AEST Estimated Time of Resolution (ETR): 13/08/2020 12:00 AEST Root cause: Planned network maintenance Additional Information: Our wholesale supplier advises that there will be ...

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution has extended to: 14/08/2020 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected: Multiple Suburbs, NSW Products Impacted: Fiber Supplier: LBNCo Event Start Time: 11/08/2020 10:10 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Most customers in the above mentioned area may experi...

Event Notification Locations Affected: Melton South and Surrounding Areas, VIC Products Impacted: Fibre Suppliers: Opticomm Event Start Time: 07/08/2020 09:00 AEST Estimated Time of Resolution (ETR): 07/08/2020 17:00 AEST Root cause: Still under investigation. Additional Information: Most customers ...

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

Update Please be advised that our wholesale supplier has advised that a temporary fix had been made to restore the services. However, they have informed us that there will be maintenance this week to fully restore the services. We will further update when new updates available in this regard. Exetel...

Update

The outage is ongoing.

Estimated Time of Resolution: Our wholesale supplier is unable to provide an Estimated Time of Restoration at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage has been restored.

Kindly power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage has been restored.

Kindly power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage has been restored.

Kindly power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage has been restored.

Kindly power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.