Exetel customer help forum

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Location Affected: Albury and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 11/01/2020 05:40 AEST Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated. Additional Info...

Event Notification Locations Affected: Dawesville and North Dandalup WA Products Impacted: Fibre Supplier: LBNCo Event Start Time: 30/01/2020, 00:00 (WST) Estimated Resolution : 31/01/2020, 07:00 (WST) Root cause: Due to planned works carried out by the backhaul carrier. Additional Information: Most...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

As discussed with you over the phone you have entered the proper settings to your windows live client and unfortunately you will have to contact Microsoft support to further assist you with error 0x800C013E which you are getting through the windows live email client. Exetel sincerely apologized for ...

Location Affected: Albury and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 04/01/2020 20:45 AEST Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated. Additional Info...

Old non-technical person needs help or valium. I've just been flipped from Exetel to MS Support by a very quiet non English speaking parrot with cue cards. It seems that if you use any email system other than webmail, then it's someone else's problem. Any assistance prior to that would be appreciat...

I am moving into a brand new apartment block that uses LBNCo. It was sold with a Huawei HG8546M already connected. I have one of these in my existing apartment and the WiFi was ridiculously poor. The compulsory ISP was able to configure it as a bridge so that I could plug in my Asus RT-AC58U which ...

Event Notification Locations Affected : Nowra and Surrounding Suburbs, NSW Products Impacted : Fibre Event Start Time : 22/12/2019, 8:36 AEST Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage Root cause : The root cause is unfortunately unavailabl...

Event Notification Locations Affected : Multiple Suburbs, WA Products Impacted : Fibre Supplier : LBN Event Start Time : 13/12/2019, Estimated Time of Resolution (ETR): No ETR available yet Root cause :Power outage Additional Information : Western Power is working on resolving the issue Exetel apolo...

Same issue in Beecroft. Phoned in and a recorded message says there is a statewide issue, but nothing on the forums. I miss ADSL.It was slow, but so much more reliable! And of course the phone is out as well... Could you please provide us your Service number, Customer ID or Reference Number in a pe...

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Changed to: Outlook 2019 Email - New Settings.png Same result unfortunately. Outlook 2019 Email Connect - Fail2.png Could you kindly try the following and let us know of the outcome as well? 1.Please tick "This server requires an encrypted connection" and try again 2.Try using pop3.exemail.com.au i...

There is no restrictions from exetel end which would effect your bigpond email address. We do not have any control over the incoming or the outgoing emails of your bigpong mail service. Could you kindly check with the mail providers as you are using a exetel service if the outgoing mail server shoul...

Event Notification Locations Affected : Tamworth, NSW and Surrounding Suburbs Products Impacted : Fibre Supplier : NBNco Event Start Time : 24/11/2019, 09:35 a.m AEDT Estimated Time Of Resolution (ETR): No ETR as of yet Root cause : Still Under Investigation Additional Information : Most customers i...