Exetel customer help forum

Hi, 2 weeks ago Destiny 2 networking stopped working. The tower is empty, chat does not work and there is no matchmaking. It previously worked perfectly well without significant lag. My other net traffic and streaming/downloading is still good. When I connect to Destiny 2 via my Telstra mobile it s...

Update Our wholesale suppliers have stated that the maintenance could not be completed successfully and all changes have been rolled back to the original state. Another maintenance will be posted since the following couldn't be completed as planned and the exact time will be provided as soon as poss...

Thanks Kavindip. I have done the factory reset a handful of times now and every time I attempt to create new item under DSL or Ethernet and enter my new ISP's password credentials and press Apply, the password reverts back to whatever default password was already in there. I'm close to pulling my h...

Event Notification Locations Affected : Pakenham, VIC Products Impacted : Redtrain Fibre Services Event Start Time : 25/01/2021 03:40 PM AEST Estimated Resolution : No ETR Root cause : Stil investigating Additional Information : Customers from the Pakenham area may experience no connectivity issues ...

Our Wholesale suppliers have advises that the outage is still ongoing and unfortunately, they are unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

Update:

The Wholesale supplier advises that the outage is still ongoing and a Network Equipment has gone faulty which needs to be replaced.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

gcol419023 wrote: ↑

Wed Dec 09, 2020 12:31 am

I have had no internet now for thirty minutes is there any maintenance going on at the moment

Hi there,

Can you kindly PM me your customer ID or the service number so we can check on this and notify you?

Thanks

Event Notification Locations Affected: Coomera Waters - Slipstream Road, QLD Products Impacted: LBN Co Fiber Services Event Start Time: 08/12/2020, 13:20 AEDT Estimated Time of Resolution (ETR): 09/12/2020, 13:35 AEDT Root cause: Emergency Network Maintenance. Additional Information: Our wholesale s...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused