Search found 22 matches

by KasunW
Sat Jan 11, 2020 1:27 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 3
Views: 281

Re: Unplanned Fibre Network Outage - Cranbourne East, VIC

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by KasunW
Sat Jan 11, 2020 9:34 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 1
Views: 76

Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Location Affected: Albury and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 11/01/2020 05:40 AEST Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated. Additional Info...
by KasunW
Fri Jan 10, 2020 3:10 pm
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Dawesville and North Dandalup WA
Replies: 0
Views: 53

Planned Fibre Network Outage - Dawesville and North Dandalup WA

Event Notification Locations Affected: Dawesville and North Dandalup WA Products Impacted: Fibre Supplier: LBNCo Event Start Time: 30/01/2020, 00:00 (WST) Estimated Resolution : 31/01/2020, 07:00 (WST) Root cause: Due to planned works carried out by the backhaul carrier. Additional Information: Most...
by KasunW
Mon Jan 06, 2020 3:39 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 3
Views: 120

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by KasunW
Sun Jan 05, 2020 3:36 pm
Forum: Email issues
Topic: Win10 vs Live Mail
Replies: 2
Views: 50

Re: Win10 vs Live Mail

As discussed with you over the phone you have entered the proper settings to your windows live client and unfortunately you will have to contact Microsoft support to further assist you with error 0x800C013E which you are getting through the windows live email client. Exetel sincerely apologized for ...
by KasunW
Sun Jan 05, 2020 9:45 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 3
Views: 120

Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Location Affected: Albury and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 04/01/2020 20:45 AEST Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated. Additional Info...
by KasunW
Sat Jan 04, 2020 4:57 pm
Forum: Email issues
Topic: Win10 vs Live Mail
Replies: 2
Views: 50

Re: Win10 vs Live Mail

Old non-technical person needs help or valium. I've just been flipped from Exetel to MS Support by a very quiet non English speaking parrot with cue cards. It seems that if you use any email system other than webmail, then it's someone else's problem. Any assistance prior to that would be appreciat...
by KasunW
Sun Dec 22, 2019 5:05 pm
Forum: Customer reviews
Topic: New LBNCo connection - suggested NTD/ONU
Replies: 3
Views: 62

Re: New LBNCo connection - suggested NTD/ONU

I am moving into a brand new apartment block that uses LBNCo. It was sold with a Huawei HG8546M already connected. I have one of these in my existing apartment and the WiFi was ridiculously poor. The compulsory ISP was able to configure it as a bridge so that I could plug in my Asus RT-AC58U which ...
by KasunW
Sun Dec 22, 2019 9:33 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 203

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected : Nowra and Surrounding Suburbs, NSW Products Impacted : Fibre Event Start Time : 22/12/2019, 8:36 AEST Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage Root cause : The root cause is unfortunately unavailabl...
by KasunW
Sat Dec 14, 2019 9:14 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 1
Views: 169

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Event Notification Locations Affected : Multiple Suburbs, WA Products Impacted : Fibre Supplier : LBN Event Start Time : 13/12/2019, Estimated Time of Resolution (ETR): No ETR available yet Root cause :Power outage Additional Information : Western Power is working on resolving the issue Exetel apolo...
by KasunW
Sat Dec 07, 2019 5:29 pm
Forum: NBN and other Fibre Services
Topic: HFC NBN outage again?
Replies: 3
Views: 121

Re: HFC NBN outage again?

Same issue in Beecroft. Phoned in and a recorded message says there is a statewide issue, but nothing on the forums. I miss ADSL.It was slow, but so much more reliable! And of course the phone is out as well... Could you please provide us your Service number, Customer ID or Reference Number in a pe...
by KasunW
Sat Dec 07, 2019 10:35 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW
Replies: 6
Views: 767

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by KasunW
Sun Nov 24, 2019 3:21 pm
Forum: Email issues
Topic: Outlook 2019
Replies: 56
Views: 1324

Re: Outlook 2019

Changed to: Outlook 2019 Email - New Settings.png Same result unfortunately. Outlook 2019 Email Connect - Fail2.png Could you kindly try the following and let us know of the outcome as well? 1.Please tick "This server requires an encrypted connection" and try again 2.Try using pop3.exemail.com.au i...
by KasunW
Sun Nov 24, 2019 1:55 pm
Forum: Email issues
Topic: Can not send emails in our bigpond account
Replies: 1
Views: 55

Re: Can not send emails in our bigpond account

There is no restrictions from exetel end which would effect your bigpond email address. We do not have any control over the incoming or the outgoing emails of your bigpong mail service. Could you kindly check with the mail providers as you are using a exetel service if the outgoing mail server shoul...
by KasunW
Sun Nov 24, 2019 11:28 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs
Replies: 2
Views: 248

Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Event Notification Locations Affected : Tamworth, NSW and Surrounding Suburbs Products Impacted : Fibre Supplier : NBNco Event Start Time : 24/11/2019, 09:35 a.m AEDT Estimated Time Of Resolution (ETR): No ETR as of yet Root cause : Still Under Investigation Additional Information : Most customers i...