Search found 234 matches

by KasunW
Tue Mar 23, 2021 4:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Yarrabilba, QLD
Replies: 1
Views: 63

Unplanned Fibre Network Outage - Yarrabilba, QLD

Locations Affected: Yarrabilba, QLD Products Impacted: Opticomm Fiber Services Event Start Time: 23/03/2021, 03:30 AEDT Estimated Time of Resolution (ETR): No ETR. Root cause: Still investigating Additional Information: Exetel wishes to advise that there is currently an unscheduled outage impacting ...
by KasunW
Thu Feb 25, 2021 5:27 pm
Forum: NBN and other Fibre Services
Topic: Destiny 2 Networking Broken
Replies: 1
Views: 122

Re: Destiny 2 Networking Broken

Hi, 2 weeks ago Destiny 2 networking stopped working. The tower is empty, chat does not work and there is no matchmaking. It previously worked perfectly well without significant lag. My other net traffic and streaming/downloading is still good. When I connect to Destiny 2 via my Telstra mobile it s...
by KasunW
Mon Feb 15, 2021 9:04 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Warragul, VIC
Replies: 2
Views: 267

Re: Planned Fibre Network Maintenance - Warragul, VIC

Update Our wholesale suppliers have stated that the maintenance could not be completed successfully and all changes have been rolled back to the original state. Another maintenance will be posted since the following couldn't be completed as planned and the exact time will be provided as soon as poss...
by KasunW
Thu Feb 04, 2021 10:36 am
Forum: NBN and other Fibre Services
Topic: Urgently need help.
Replies: 12
Views: 537

Re: Urgently need help.

Thanks Kavindip. I have done the factory reset a handful of times now and every time I attempt to create new item under DSL or Ethernet and enter my new ISP's password credentials and press Apply, the password reverts back to whatever default password was already in there. I'm close to pulling my h...
by KasunW
Mon Jan 25, 2021 4:05 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 168

Unplanned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected : Pakenham, VIC Products Impacted : Redtrain Fibre Services Event Start Time : 25/01/2021 03:40 PM AEST Estimated Resolution : No ETR Root cause : Stil investigating Additional Information : Customers from the Pakenham area may experience no connectivity issues ...
by KasunW
Tue Jan 19, 2021 8:59 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 2
Views: 458

Re: Possible Fibre Network Outage - Cranbourne East, VIC

Our Wholesale suppliers have advises that the outage is still ongoing and unfortunately, they are unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by KasunW
Thu Dec 10, 2020 9:08 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Morphettville, SA
Replies: 3
Views: 409

Re: Planned Fibre Network Maintenance - Morphettville, SA

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by KasunW
Thu Dec 10, 2020 9:04 am
Forum: Archived threads
Topic: Urgent Fibre Network Maintenance - Coomera Waters - Slipstream Road, QLD
Replies: 1
Views: 200

Re: Urgent Fibre Network Maintenance - Coomera Waters - Slipstream Road, QLD

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by KasunW
Thu Dec 10, 2020 8:55 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Varsity Lakes, QLD
Replies: 2
Views: 461

Re: Unplanned Fibre Network Outage - Varsity Lakes, QLD

Update:

The Wholesale supplier advises that the outage is still ongoing and a Network Equipment has gone faulty which needs to be replaced.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by KasunW
Wed Dec 09, 2020 9:39 am
Forum: NBN and other Fibre Services
Topic: Internet down in Wagga Wagga
Replies: 1
Views: 250

Re: Internet down in Wagga Wagga

gcol419023 wrote:
Wed Dec 09, 2020 12:31 am
I have had no internet now for thirty minutes is there any maintenance going on at the moment
Hi there,

Can you kindly PM me your customer ID or the service number so we can check on this and notify you?

Thanks
by KasunW
Wed Dec 09, 2020 9:24 am
Forum: Archived threads
Topic: Urgent Fibre Network Maintenance - Coomera Waters - Slipstream Road, QLD
Replies: 1
Views: 200

Urgent Fibre Network Maintenance - Coomera Waters - Slipstream Road, QLD

Event Notification Locations Affected: Coomera Waters - Slipstream Road, QLD Products Impacted: LBN Co Fiber Services Event Start Time: 08/12/2020, 13:20 AEDT Estimated Time of Resolution (ETR): 09/12/2020, 13:35 AEDT Root cause: Emergency Network Maintenance. Additional Information: Our wholesale s...
by KasunW
Wed Dec 09, 2020 9:08 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage (Degradation) - Multiple Suburbs, NSW
Replies: 2
Views: 894

Re: Unplanned Fibre Network Outage (Degradation) - Multiple Suburbs, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by KasunW
Wed Dec 09, 2020 8:56 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Tannum Sands, QLD
Replies: 1
Views: 190

Re: Planned Fibre Network Maintenance - Tannum Sands, QLD

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by KasunW
Wed Dec 09, 2020 8:54 am
Forum: Archived threads
Topic: Urgent Fibre Network Maintenance - Springfield, QLD
Replies: 1
Views: 207

Re: Urgent Fibre Network Maintenance - Springfield, QLD

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused
by KasunW
Wed Dec 09, 2020 8:52 am
Forum: Archived threads
Topic: Urgent Fibre Network Maintenance - Bellbird Park, QLD
Replies: 1
Views: 202

Re: Urgent Fibre Network Maintenance - Bellbird Park, QLD

Update

The planned network maintenance time frame has elapsed.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused