Exetel customer help forum

Thanks. I've carried out the instructions earlier this morning. It does seem to be congestion, as this morning I was getting 8.7Mbps. I'll try again this afternoon and see. From the email, there's no issues with my service or line.

I've just set up a new modem, a TP-Link Archer D9. It is replacing an Asus DSL-AC68U as I have found with my line the Asus with it's Mediatek modem chip couldn't hold a connection and was giving me frequent disconnects and poor speeds. The D9 is doing much better with it's Broadcom chip, but there's...

I may be onto something here with my setup. With it starting at 6 and dropping to around 3.5 for SNR after a reboot I've turned dynamic line adjustment back on, and set stability adjustment to -3. Rx AGC gain is set to stable. I did look into the telnet stuff Dazzled mentioned but got a bit lost. I'...

Note the ratio between that site's estimated line length and line of sight - it isn't much more than sqrt(2). They have assumed a near square grid of roads. Nelson Bay is a drawn out sort of place, and unlike that assumption. The common suburban PIUT phone cable, with no faults, attenuates 13.81 dB...

Just checked www.adsl2exchanges.com.au and got the following: Line of Sight: 1491 m Estimated Cable: 2311 m Estimated Attenuation: 32 Estimated Maximum Speed: 12000 I know it's not completely accurate, but an attenuation difference of 12 can't be just bad maths with this site. Got a couple more thin...

It shouldnt change unless it rains or someother factors come into it like a faulty filter or unfiltered back to base alarm or something See how it goes isolated Maybe also see if you can try a setting that pushes the SNR to around 9 You will loose some speed but it worth trying The DSL provider sho...

That downsteam SNR is very bad Anything less then 6 is going to be troublesome Can you adjust the DSL training in your modem? If not get a stability profile set and see how that goes With a reboot the modem starts off with an SNR of 6, but drops over time. It's an Asus DSL-AC68U, and does have Dyna...

Increasing the noise margin will not speed up the service. It leaves fewer bits available to carry a signal. Just about any modem can have the margin tweaked - I've posted how-tos before. 44 dB line attenuation is the main worry. You can retrieve signal to noise for each frequency bin from the teln...

I've unplugged the cordless phone and carried out another reboot, it's dropped off a bit but we are at the time of the evening where things tend to slow down due to what must be congestion. Any bandwidth issues (congestion in the exchange) will not affect the sync rate. Btw, please check if you hav...

SNR Down 4.9 dB This may be a little bit low but I have run a test which shows me these details and it appears as through your SNR values are beyond 7dB. The sync rate appeared to be at around 7.6M so I have performed a reset on the service from the exchange. Try restarting your modem and check if ...

Just touching on this again. I have just purchased a new Asus DSL-AC68U modem/router to replace my previous 2 part modem and router setup. The stats after setting it up are: DSL Firmware Version 1.0.2.2 DSL Driver Version FwVer:5.5.1.127_A_A60901 HwVer:T14.F7_0.1 DSL Link Status up DSL Uptime 0 days...

One thing I noticed, the upload speed didn't change, is it about what it normally should be? Hi Brendan, It is really good to hear that the speeds are improved :) Above upload speed is acceptable according to your plan. Regards, Kaushalya Thanks. I don't upload much, just wanted see if it was right...

Hi, Thanks heaps for looking into this issue and having it resolved quickly. A huge increase in speed, back to the speeds I'm used to seeing. One thing I noticed, the upload speed didn't change, is it about what it normally should be? I've never paid much attention to it before, but see it hasn't ch...

Hi all, I recently upgraded my ADSL2+ plan from 100Gb to 500Gb. I am on the Nelson Bay, NSW exchange, and am not aware of any issues that could be causing my problem. Since the rollover to the new monthly cycle a few days ago things have been terrible. Our internet in general is crawling, it's slowe...

The new plans are now available, finally. My questions are:
The phone is in my wife's name, do I need my name on the account before applying. Also, does the line rental fee give caller ID?