Search found 197 matches

by DylanF
Mon Jun 30, 2008 11:45 pm
Forum: Invoicing & billing
Topic: Incorrect Line Activation Charge
Replies: 3
Views: 1194

Re: Incorrect Line Activation Charge

Hi, I've just joined the Exetel. However, my first experience was terrible. I have been charged $110 for Line Activation (naked Adsl2), but when I applied it was $0. I emailed the billing department and I was told that exetel has checked my application and Exetel is correct!!!!!!!!!!!!!!!!!!!!!!!!!...
by DylanF
Mon Jun 30, 2008 11:43 pm
Forum: ADSL connections
Topic: Intermittent connectivity for past 1/2 hour
Replies: 1
Views: 634

Re: Intermittent connectivity for past 1/2 hour

There were no network issues at that time, and nothing that I am aware of that would cause those sort of issues.

If you notice that again, please send an email through to residentialsupport@exetel.com.au ATTN to myself.
by DylanF
Thu Jun 26, 2008 4:39 pm
Forum: Archived threads
Topic: Current Connectivity Issue affecting some ADSL1/ADSL2+
Replies: 4
Views: 2049

Re: Current Connectivity Issue affecting some ADSL1/ADSL2+

The routing issue has now also been resolved.
by DylanF
Thu Jun 26, 2008 4:33 pm
Forum: Anything else anyone wants to discuss
Topic: Deleted posts from another thread
Replies: 27
Views: 4585

Re: Deleted posts from another thread

Please, post up trace routes' to sites you are unable to reach.
by DylanF
Thu Jun 26, 2008 4:24 pm
Forum: Archived threads
Topic: Current Connectivity Issue affecting some ADSL1/ADSL2+
Replies: 4
Views: 2049

Re: Current Connectivity Issue affecting some ADSL1/ADSL2+

I am aware some customers are still having issues accessing sites.

I am currently investigating this further with some affected users and will advise shortly.
by DylanF
Thu Jun 26, 2008 4:15 pm
Forum: ADSL connections
Topic: Connection issue persist
Replies: 2
Views: 771

Re: Connection issue persist

Please see http://forum.exetel.com.au/viewtopic.ph ... 27#p213227 for an explanation of why posts were removed from a network outage thread.
by DylanF
Thu Jun 26, 2008 4:14 pm
Forum: Anything else anyone wants to discuss
Topic: Deleted posts from another thread
Replies: 27
Views: 4585

Re: Deleted posts from another thread

Hi Peter. Posts were removed as a lot of these were non-critical to the issue at hand. Users browsing to the outage thread were being bombarded by comments and opinions, and not actual facts of the current situation. For this reason, I removed posts. I understand people are still reporting issues an...
by DylanF
Thu Jun 26, 2008 4:10 pm
Forum: Archived threads
Topic: Current Connectivity Issue affecting some ADSL1/ADSL2+
Replies: 4
Views: 2049

Re: Current Connectivity Issue affecting some ADSL1/ADSL2+

This issue has now been resolved.

The cause of it is still under investigation.
by DylanF
Thu Jun 26, 2008 3:25 pm
Forum: Archived threads
Topic: Current Connectivity Issue affecting some ADSL1/ADSL2+
Replies: 4
Views: 2049

Current Connectivity Issue affecting some ADSL1/ADSL2+

Please find that Exetel network engineers are currently investigating the connectivity issue that is present on our network. Your modem should be connected (ADSL and PPP light on), however a lot of external sites may not be contactable. At this stage we believe it is affecting: - All Interstate ADSL...
by DylanF
Mon Jun 23, 2008 9:10 am
Forum: Archived threads
Topic: [Vic] Slow speeds and packet loss again after midnight
Replies: 2
Views: 776

Re: [Vic] Slow speeds and packet loss again after midnight

Hi Andrew,

Please send through an email to residentialsupport@exetel.com.au with this information, and ATTN Dylan in the subject line so that I can investigate this further.
by DylanF
Fri Jun 20, 2008 12:04 pm
Forum: Other
Topic: Contract End Date - clarification please
Replies: 2
Views: 909

Re: Contract End Date - clarification please

Our system will identify you as still within contract on 2008-06-20. Your contract ends at 11:59:59pm on 2008-06-20.

21st of June you're no longer in it :)
by DylanF
Fri Jun 20, 2008 12:02 pm
Forum: Archived threads
Topic: Adls2 incphone changes
Replies: 1
Views: 437

Re: Adls2 incphone changes

As ive seen there've been some changes in donwload quota for as inclphone,however this month i've changed my service from plan B to C(it used to be $65 to $75 which should start from next month) so to which plan do i belong next month :wink: tnx for understanding :mrgreen: Hi Zoltan, Can you please...