Search found 160 matches

by machine
Mon Feb 09, 2015 12:29 pm
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 16148

Re: NSW Wollongong - PPPoE dropping semi regular this last w

11.00am unable to Authenticate,Exetel down at Figtree off the Wollongong exchange. 11.05am Now the phone is not working, no dial tone, just beeping. The ADSL light remains solid on modem. Did stand alone test for both phone and modem, have also done factory reset on modem, error remains. Have alrea...
by machine
Mon Feb 09, 2015 12:10 pm
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 16148

Re: NSW Wollongong - PPPoE dropping semi regular this last w

11.00am unable to Authenticate,Exetel down at Figtree off the Wollongong exchange. 11.05am Now the phone is not working, no dial tone, just beeping. The ADSL light remains solid on modem. Did stand alone test for both phone and modem, have also done factory reset on modem, error remains. Have alread...
by machine
Tue Feb 03, 2015 12:20 am
Forum: ADSL connections
Topic: NSW outage
Replies: 32
Views: 4592

Re: NSW outage

Down in Figtree(Wollongong) AGAIN as at 9.30pm Monday 02/02/2014 Authentication failure Pm me your service number if the issue persisting for further check on this . So, hasn't it already been escalated after me waiting on the exetel help line for over forty minutes(due to 28 people on the helpdesk...
by machine
Mon Feb 02, 2015 11:23 pm
Forum: ADSL connections
Topic: NSW outage
Replies: 32
Views: 4592

Re: NSW outage

Painfully obvious from the residential ADSL support phone queue that this is a carbon copy of last week's outage (authentication failures here in Cardiff, too). No official update anywhere--do proper Exetel techs work after hours, or do they only make common-sense escalations during business hours?...
by machine
Mon Feb 02, 2015 10:47 pm
Forum: ADSL connections
Topic: NSW outage
Replies: 32
Views: 4592

Re: NSW outage

Optarse equipment has failed AGAIN and Exetel are carrying on (on the phone) like they know nothing about it.

Need more people to phone Exetel and report the problem otherwise Exetel will be 12 hours escallating it to the supplier( like the did the end of last week)

This is hopeless!
by machine
Mon Feb 02, 2015 9:47 pm
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 16148

Re: NSW Wollongong - PPPoE dropping semi regular this last w

DOWN AGAIN in Figtree(Wollongong) as at 9.30pm 2nd Feb 2015

AUTHENTICATION FAILURE AGAIN!
by machine
Mon Feb 02, 2015 9:45 pm
Forum: ADSL connections
Topic: NSW outage
Replies: 32
Views: 4592

Re: NSW outage

Down in Figtree(Wollongong) AGAIN as at 9.30pm Monday 02/02/2014 Authentication failure
by machine
Sat Jan 31, 2015 2:38 pm
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 16148

Re: NSW Wollongong - PPPoE dropping semi regular this last w

I'm in Figtree on the Unaderra exchange I think. My ASDL is synced ok so it wouldn't seem to be a problem with that part of the system. I'm not connected to the net due an authentication issue. The modem tells me to check my username or password. They worked fine yesterday so I guess there is a pro...
by machine
Sat Jan 31, 2015 11:23 am
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 16148

Re: NSW Wollongong - PPPoE dropping semi regular this last w

I'm on Wollongong Exchange and Exetel's down(again) since 9.45pm Friday 30/01/15 Phoned Exetel 11.15am this morning 31/01/15 and there is a general message to say NSW is experiencing an unplanned outage. Push 2 at end of msg and technical says 22 people on queue and wait time is 76 mins. NO UPDATES ...
by machine
Wed Jan 28, 2015 7:14 pm
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 16148

Re: NSW Wollongong - PPPoE dropping semi regular this last w

6.45pm today myself and other friends on Wollongong exchange UNABLE to authenticate.

Must be some problem as there was over twenty people in queue waiting for tech help!

joined queue at 6.50pm and estimated hold time is still 37 mins, been on phone for 25 mins already!
by machine
Mon Sep 15, 2014 9:38 am
Forum: Anything else anyone wants to discuss
Topic: Invoicing System Out Of Control....AGAIN
Replies: 6
Views: 3213

Re: Invoicing System Out Of Control....AGAIN

AGAIN! Have received TWO invoices. One for $50.68 due 1 Oct 2014 Gary Your Customer Number : 61551 Your Invoice Number: 53486304 and One for $64.18 due 29 Sep 2014 Gary Your Customer Number : 259137 Your Invoice Number: 53539961 As I've said before....."The Roller Needs To Be Sent For A Service" :D
by machine
Fri Aug 15, 2014 8:19 pm
Forum: Anything else anyone wants to discuss
Topic: Invoicing System Out Of Control....AGAIN
Replies: 6
Views: 3213

Re: Invoicing System Out Of Control....AGAIN

yes remove mary

who's the other customer as it's not my customer number?

And where is my invoice email notification? for the correct amount.
by machine
Fri Aug 15, 2014 2:53 pm
Forum: Anything else anyone wants to discuss
Topic: Invoicing System Out Of Control....AGAIN
Replies: 6
Views: 3213

Invoicing System Out Of Control....AGAIN

...as I pereviously said.....I think the Roller has had a major break down and you need to call road assist! Receiving invoices that are not in my name and the invoice in my name is AGAIN for the incorrect amount. Hi Gary , Your Customer Number : 2**137 Your Invoice Number: 53462481 Your new Exetel ...
by machine
Mon Jul 14, 2014 10:40 pm
Forum: Anything else anyone wants to discuss
Topic: Invoicing System Out Of Control
Replies: 5
Views: 2996

Re: Invoicing System Out Of Control

So far the bill just keeps on getting bigger for the month of june. Have received invoices for the total of $174.07 To be Direct Debited soon??? :shock: The total for the last month (June2014) just keeps getting higher by the day. Even though that billing cycle has finihsed! The bill for July, star...
by machine
Mon Jul 14, 2014 10:37 pm
Forum: Anything else anyone wants to discuss
Topic: Invoicing System Out Of Control
Replies: 5
Views: 2996

Re: Invoicing System Out Of Control

Someone else just emailed me asking about their invoice from Exetel