Exetel customer help forum

Hi, im using Naked ADSL2 and VOIP has been down since yesterday morning. I'm using a Netcomm NB9 and the VOIP status reads: " Register to the SIP Proxy Succeed ", but all i can hear on the phone is static and no dialtone. The VOIP LED light on the modem is off. I can dial the VOIP number from my mob...

I figured I'd keep this thread updated with whats happening. I got put to a more stable profile, but its still dropping out. The dropout speeds are even slower than before and its currently syncing at 1500/250.

Low and behold, it happened AGAIN at 10am this morning

EDIT: Fixed itself again 2 hours later...

jok11n wrote:

ErocK wrote:
P.S. I've already tried rebooting and powercycling the modem to no avail.

if it happens again can you power the modem off for 30 minutes and report back with the result?

It happened again this morning, and powering off the modem for 30 minutes did nothing

Hi, recently I've been having random dropouts during the day and it would resync at approximately 2500/150. The next time it drops out, it will resync back to normal at 15000/850 and the process repeats itself. However today it has stayed at 2500/150 since the early hours of this morning. What could...

What could have caused such an increase? And is there anything i can do about it on my end to see what could have caused it? Maintenance works or weather are probably the two main causes of sudden increased attenuation. If one of these is the cause then no, there is nothing you can do about it at y...

Hey guys, when i checked my modem today i found that my upstream and downstream decreased. I rebooted my modem and even did a power cycle and found that my Attenuation numbers have increased from: SNR Margin (dB): 11.6 14.2 Attenuation (dB): 23.5 11.4 Output Power (dBm): 0.0 12.8 Attainable Rate (Kb...

Hey guys quick question, is it possible for Exetel Management to somehow credit my account with the referral bonus, as I accidentally gave my VOIP number instead of my old phone number i use for Exetel.

Cheers

The usage meter in our exetel members page have already updated for this month (42000 MB from 32000MB for me) even though its supposed to take into effect next month. This might confuse some people.

Hi i'm on Naked ADSL2 and recently I've been noticing random massive slowdowns during the day. Browsing becomes ridiculously slow...the non flash version of the exetel home page doesn't even load in 30 seconds. I get this maybe once a day, some days are fine. To fix this I have to reboot my modem an...

I must have had this issue last night cos when i checked my modem settings at midday, it was syncing at something like 2500/600..a simple reset put it back up to 15000/800 tho

PM sent.

Modem statistics SNR Margin (dB): 11.6 14.2 Attenuation (dB): 23.5 11.4 Output Power (dBm): 0.0 12.8 Attainable Rate (Kbps): 17804 968 Rate (Kbps): 15818 812 Basically, i used to be able to get AT LEAST 15mbps, which I had tested with the Exetel speed test, Speedtest.net and multiple simultaneous d...

So....wheres the explanation?


It's been 2 weeks and same old inadequate speeds

Your current bandwidth reading is:

3.79 Mbps

which means you can download at 484.85 KB/sec. from our servers.

Maxes out at 10/11mbps during the arvo which is far off the 17mbps i used to get regularly

Your current bandwidth reading is:

468.40kbps

which means you can download at 58.55 KB/sec. from our servers.


Hey, at least its an improvement over 49.2 KB/sec from 2 days ago...