Search found 31 matches

by johnhennessy
Mon Nov 23, 2015 8:23 pm
Forum: NBN and other Fibre Services
Topic: NBN slow speeds
Replies: 3
Views: 3096

Re: NBN slow speeds

Absolutely NO satisfaction from support. I was told I could look for a new ISP. GREAT CUSTOMER SERVICE!
by johnhennessy
Mon Nov 23, 2015 8:21 pm
Forum: NBN and other Fibre Services
Topic: NBN - Brisbane service extremely slow for last 5 days
Replies: 5
Views: 2833

Re: NBN - Brisbane service extremely slow for last 5 days

Welcome to Exetel! I'm paying for 100/40 and getting 35/35. Support told me if I am not happy then I should look for another ISP.
Good luck, and welcome to EXETEL!
by johnhennessy
Mon Nov 23, 2015 8:18 pm
Forum: NBN and other Fibre Services
Topic: my nbn service is geting slower by the day
Replies: 2
Views: 1516

Re: my nbn service is geting slower by the day

Welcome to Exetel! I'm paying for 100/40 and getting 35/35. Support told me if I am not happy then I should look for another ISP.
Good luck, and welcome to EXETEL!
by johnhennessy
Mon Nov 23, 2015 8:14 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 12261

Re: Slow - 100/40Mbps

Looks like you had better luck than I did. They just told me to look for another ISP. Still paying for 100/40 and getting 35/35. Welcome to Exetel.
by johnhennessy
Mon May 04, 2015 10:54 am
Forum: NBN and other Fibre Services
Topic: NBN slow speeds
Replies: 3
Views: 3096

NBN slow speeds

Being a 10 yr member of Exetel, and one of your very first NBN customers it is disappointing to see the complaints regarding the current slow NBN services. I have been on a faultless 100/40 plan since it's introduction. Unfortunately my d/load speeds are currently less than half of what they have be...
by johnhennessy
Wed Jul 16, 2014 4:15 pm
Forum: Invoicing & billing
Topic: Billing cycle
Replies: 5
Views: 3155

Re: Billing cycle

Thank you.
by johnhennessy
Wed Jul 16, 2014 9:56 am
Forum: Invoicing & billing
Topic: ExeSim SAVER plan
Replies: 5
Views: 3427

Re: ExeSim SAVER plan

I'm with you Steve. Unfortunately so typical.
by johnhennessy
Tue Jul 15, 2014 9:02 am
Forum: Invoicing & billing
Topic: Billing cycle
Replies: 5
Views: 3155

Re: Billing cycle

OK, I think I now understand the way the new cycle works. However, I now see that my usage meter is completely wrong. Overnight my usage has doubled telling me that I have used 91% of my downloads after only 6% of the month......please explain this to me. We are one day into the month and I have use...
by johnhennessy
Mon Jul 14, 2014 8:01 pm
Forum: Invoicing & billing
Topic: Billing cycle
Replies: 5
Views: 3155

Re: Billing cycle

I'm sorry, but this does not make sense. I am being billed two weeks early. Is Exetel really so desperate that they need to rip off 10yr customers for two weeks billing in advance? No wonder you are losing so many loyal supporters. Can Exetel not generate the correct graphics on their website for th...
by johnhennessy
Mon Jul 14, 2014 10:26 am
Forum: Invoicing & billing
Topic: Billing cycle
Replies: 5
Views: 3155

Billing cycle

On the 1st of this month I was billed for my full months usage. It is now the 14th, and I have again been charged for a full month. On the yearly invoice chart, this months bill shows up as $126.70 which is twice the monthly cost. Please explain to me how I am not being charged any extra during this...
by johnhennessy
Wed Jan 09, 2013 7:51 pm
Forum: Mobile services
Topic: APN
Replies: 2
Views: 1956

APN

I have just purchased a new Sony Xperia P and am on a Z15 plan. What are the "Names" for the internet and mms APN's on the Optus network? I have messed it up while trying to find out why I can't send a photo with an sms (I'll worry about that later!)
by johnhennessy
Sun Aug 28, 2011 10:00 pm
Forum: NBN and other Fibre Services
Topic: Minnamurra NBN Trial
Replies: 8
Views: 6966

Re: Minnamurra NBN Trial

I have been connected now for 12 days. I also experienced several days of connection problems and some $50 worth of mobile calls to the provisioning/help desks. Some conflicting and confusing directions were given to me but all was eventually sorted out. I am achieving download speeds of between 65 ...
by johnhennessy
Wed Aug 24, 2011 6:48 pm
Forum: Invoicing & billing
Topic: New NBN fibre trial - credit card?
Replies: 3
Views: 1662

Re: New NBN fibre trial - credit card?

Many thanks. I only hope that you get better service than I did.
by johnhennessy
Wed Aug 24, 2011 5:24 pm
Forum: Invoicing & billing
Topic: New NBN fibre trial - credit card?
Replies: 3
Views: 1662

New NBN fibre trial - credit card?

After several days of unsuccessful attempts to sort this out with the billing department and help desk I am now forced to ask for help here. I am on a FREE TRIAL NBN fibre plan until the end of September when I have been told that I will need to decide which plan to keep (new fibre or my current ADS...
by johnhennessy
Wed Aug 24, 2011 5:20 pm
Forum: NBN and other Fibre Services
Topic: Fibre trial credit card?
Replies: 1
Views: 2282

Fibre trial credit card?

After several days of pointless communications with the billing department and help desk I am now forced to ask for help here. I am on a TRIAL NBN fibre plan until the end of September when I have been told that I will need to decide which plan to keep (new fibre or my current ADSL). I am now being ...