Exetel customer help forum

oh c'mon.. don't tell me I have to wait until 9am for this to be fixed?

I'm having an identical problem again this morning. Any idea what is causing this?

fixed here - thanks Andrew

No, I have not logged a ticket - I find I get a far quicker response if I post the issue here.
The online process is too complicated and I am flat out on deadlines (of which, ironically I need email for).

My hosted email service went down 10mins ago - any idea what's going on?

I tried to log into webmail but got "Unknown user or password incorrect."

I have been unable to send hosted email (ie not exemail) from an Exetel IP address since the weekend. Since 9am this morning, I have been unable to send OR receive both hosted email AND exemail.

Any ideas what's happening?

All of my ADSL2+ NSW lines are down, as of 8:25am.

Having the same email problem at the moment.. no emails since about 6pm. Are there mail server problems again?

Thanks James.. looks like it may have been fixed.. a few emails are starting to trickle in now.

Looks like I'll have to wait until business hours commence before this is sorted...?

Interestingly, the last email (junk, of course) I received was at 11:12pm - just before you posted your last comment in this thread. There's been nothing since, bu at this time I'd expect to wake up to at least 50 spam and perhaps 10 legit emails. Is the mail server down again? My email client can c...

*just realised clicking "Notify me when a reply is posted" won't work as the email is down! Looks like I'll have to log in every 10mins to see if there is a response.

I'm not fussed about Exemail - I'm talking about my own domain's email (hosted with Exetel), which is still not coming through to me, even though it's been well over an hour since the problem appeared to rectify itself (ie my mail client was able to connect to the mail server). Did the same problem ...

Exetel's email server appeared to temporarily go down this evening (around 8:15pm), as my email client was not able to access any new mail for around 15 minutes, during which time webmail access brought up a "username and password not found". The server then seemed to come back online - however sinc...

Thanks Network Admin, I have PM'd you.