Search found 21 matches

by chindson
Thu Aug 28, 2008 12:58 pm
Forum: Mobile services
Topic: Plan upgrade
Replies: 1
Views: 728

Plan upgrade

If I upgrade the mobile plan before then end of the month does it take effect immediately? My wife is currently on the $20 capped plan and has gone over the spend by about $100. If I select to upgrade to the $40 capped plan will this absorb the excess for this month or will I still get billed the ex...
by chindson
Wed Apr 09, 2008 12:16 am
Forum: Mobile services
Topic: Mobile port
Replies: 1
Views: 802

Mobile port

Hi I requested a mobile port a couple of weeks ago, I recieved the sim card and was advised (in the mail) to fill in and fax back the form I was emailed, despite emailing a couple of times I am still waiting to hear back regarding this form.......can I download it from somewhere? I am porting a numb...
by chindson
Sun Mar 02, 2008 8:39 am
Forum: VOIP
Topic: Engaged signal when making calls
Replies: 13
Views: 3136

Engaged signal when making calls

Not sure if someone can help me. I recently had a line fault (now fixed) and since then I can't make VoIP calls. I have done a firmware upgrade and factory reset on my Billion 7404VGO modem. The line registers fine, I can recieve PSTN calls through it but when I goto call out to any number I just ge...
by chindson
Thu Feb 21, 2008 11:52 am
Forum: Archived threads
Topic: Low sync speeds
Replies: 4
Views: 666

A line fault has been logged for this, what is the current timing on getting a tech out? I know there has been bigger than normal delays due to a higher number of faults. My connection has pretty much been down for the last week now. Every now and then I am lucky enough that it makes a connection (a...
by chindson
Fri Feb 15, 2008 1:05 pm
Forum: Archived threads
Topic: Low sync speeds
Replies: 4
Views: 666

Thanks for the reply Richard. Its now been over 24hrs since I logged the fault and no-one has updated my ticket (aside from asking me to isolate the line)..........my sync speeds are down around 512kbits now. Can someone atleast reply with an update to my ticket so I at least know whats going on?
by chindson
Thu Feb 14, 2008 9:50 pm
Forum: Archived threads
Topic: Low sync speeds
Replies: 4
Views: 666

Low sync speeds

I had an outage last night for approximately 14hrs of not being able to sync. Now it is syncing its only connecting under 1mbit. Before the outage I would regularly sync at around 4.5mbits. I have an open ticket that I updated at 1:30pm today but I haven't had a response..........not very happy. Can...