Exetel customer help forum

I tried the 'recover password' thing and it said "Your ADSL account status is pending new. Please wait a few days until your account status is active, or contact Exetel.".

So, I'll wait a few days.

Pete

The ADSL1 got rejected about 10 days or more, ago. Just a few days ago, I did a resubmit and it got accepted.

Tried to login to the user facilities, but it won't let me login, it just clears the username and password.

Pete

Okay, thanks for clarifying that for me, Corey

Thanks Jason. I think there may be a HSPA 'backup', so might be good to keep the HSPA, but downgrade to use it only as a backup. Basically, the HSPA gives me fairly good speeds now (just got 1.35 Mbps via a speed test at present), and I don't use all the quota. If I got ADSL, I would only be wanting...

Hi, If I try to apply for ADSL1, and am currently a HSPA user, am I a new user or a churn user ? technically I'm not churning from another ISP, and I'm also not a 'new' user. :oops: Also, I would hope there are some mechanics in place, to not cancel my HSPA if the ADSL1 applicatio is successful, as ...

Thanks for your help, Andrew, very informative.

Dazzled, I assume one way of fixing this, on one level at least, is to replace the name server definitions (NS records) at the registrar level from:

ns1.hosthost.co.uk
ns0.hosthost.co.uk

to ..

ns5.hosthost.co.uk
ns4.hosthost.co.uk

Pete

Hi Dazzled, Pete, using your Ubuntu box, try dig @220.233.0.4 www.healthyearth.com.au The Exetel name server lists it as 193.227.106.65 I tried the dig and got .. $ dig @220.233.0.4 www.healthyearth.com.au ; <<>> DiG 9.5.1-P2.1 <<>> @220.233.0.4 www.healthyearth.com.au ; (1 server found) ;; global o...

I have used the following for the dns side of things Primary: 220.233.0.4 Secondary: 220.233.0.3 and was contacted by my son, who couldn't resolve the Healthy Earth website . Both of us use Exetel, so I wondered how often Exetel update their dns cache ? I can reach that website okay, but he can't ? ...

I didn't realise that the 20 free SMS messages that I used to get with HSPA no longer apply. Sent one tonight from member facilities, and noticed the charge appear there. Pity I didn't use it previously, looks like I missed out on about 300 free SMS's.

See post #8 in this thread

Hi Jason,

Okay, thanks. I was hoping there was some 'free' traffic.

Pete

I woud have thought that any downloads from the Mirror, would not count towards monthly quota/allowance. But obviously it does (just checked members site details).

When the speed does go from a crawl to 'fast' (this happens in an instant), it is very good. Just downloaded a 690Mb file at an average of 169 KB/s

Now it would be great to know (beforehand), if the connection was at a crawl or not.

Pete

It's been at the usual crawl today, left it for a few hours. Came back at 4:15 pm , and the speed has sky rocketted again, Have run 3 speed tests since then, and speed is still very good now. TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES 12/04/09 05:15 G...