Search found 303 matches

by paulp
Mon Jan 24, 2011 10:45 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

PaulP, will the forms for switching to OCV* plans be updated with the VoIP-to-PSTN port this week?
It will happen this afternon.
by paulp
Mon Jan 24, 2011 10:05 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

rm555 on Fri Jan 21, 2011 8:59 pm paulp wrote:If you upgrade to the OCV plans and move within the contract there will be no charge, but it means the contract period will be reset to the date you've moved to your new place. You might want to correct the FAQ with this information. viewtopic.php?f=4&t...
by paulp
Fri Jan 21, 2011 3:04 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

Hi there I've logged into my member facility and found that it has a set of different plans for upgrade when compared to the ones published on Exetel's website. There were two tables to choose from. One is "ADSL2 (No Telephone)" and a "Special Offer For "Naked" ADSL2 Upgrade to Bundled ADSL2 with T...
by paulp
Thu Jan 20, 2011 3:49 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

I'm already on OCV200 and I can still select VP4 when I go to https://www.exetel.com.au/members/voice ... k_form.php My exetel provided VOIP number had no add-on packs though so I can't confirm whether it would have remained after the change. Apologies, the VOIP packs will remain. For some reason, ...
by paulp
Thu Jan 20, 2011 1:20 pm
Forum: ADSL connections
Topic: VOIP on OCV plan
Replies: 10
Views: 537

Re: Price Increase For Out Of Contract Customers - Continued

1) re mobile service, you said it will commence as soon as I active the SIM ... but does it work on calendar months i.e. if i activate today, will i be charged the full month of Jan $35 (for the last 10 days of Jan) ... or will it be $35 for 20th Jan to 20th of Feb? if it's the former, i'm better o...
by paulp
Thu Jan 20, 2011 11:43 am
Forum: ADSL connections
Topic: VOIP on OCV plan
Replies: 10
Views: 537

VOIP on OCV plan

I have a couple of questions relating to the OCV200/35 that I've signed on for ... apologies if they've been answered already: 1) re mobile service, I've been sent my exetel SIM card ... if I activate it tomorrow (i.e. 20/1/11) and start using it, what does that mean for the rest of this month give...
by paulp
Tue Jan 18, 2011 12:36 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

had a quick scroll through this thread and couldnt see it but has anyone questioned the legalities of this change? discrimination between "out of contract" and "in contract" and the definition of "out of contract"? If you are defined as being "out of contract" are you still legally bound to the ter...
by paulp
Mon Jan 17, 2011 4:14 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

Hi Affinity,

It's been slightly delayed while we re-work the application form.
by paulp
Mon Jan 17, 2011 9:19 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

Any update as to when the members facilities online will have a feature where we can port our existing VOIP number (mine was originally ported from PSTN) back to the PSTN line under the $60 OCV200 plan? Or is there some otherway to do it? For those that have ported this their number to VOIP from PS...
by paulp
Fri Jan 14, 2011 2:44 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

Is there any indication of minutes for mobile calls to Optus mobiles? Or is the 3000 minutes fully inclusive of all free calls? I think that 3000 minutes is pretty fair, you would have to average over 90 minutes per day to hit that limit (although that can be achieved easily by some) -- thank you. ...
by paulp
Fri Jan 14, 2011 2:13 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

Sorry - one more question. I'm on a Telstra Budget Home phone line which I shouldnt really be on as I'm with Exetel broadband. If I take the internet & phone bundle, I understand that my line will be transferred over to Optus. There may be a problem with this if there are no ports available in my a...
by paulp
Fri Jan 14, 2011 11:27 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

If I ported my vodafone mobile number to the OCV-200/35 plan, will this number remain active (with Vodafone) until I receive & activate the SIM provided by Exetel? Apologies if answered already, there is quite a bit of content in these threads! Yes that it is correct. Until you either go to your us...
by paulp
Thu Jan 13, 2011 11:57 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

I am one of the "Out of contract customers" on old Z/20NOTEL Naked ADSL plan being offered to move to the new Optus plan OCV200. My question is will I still be able to continue the current "Add On" Bonus Packs like VP4 - 50 minutes of VOIP Mobile calls for $5.00 per month to the new OCV200 plan ? I...
by paulp
Thu Jan 13, 2011 11:56 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75559

Re: Price Increase For Out Of Contract Customers - Continued

Hi, 1. The plan costs $60. Is there again the $3 Account fee to be paid ... 2. I have naked plan at the moment and my phone line was connected to Telstra before I signed up with Exetel. When I get the new homephone will that be enabled at the same telephone outlet or is there the possibility that it...
by paulp
Wed Jan 12, 2011 10:10 am
Forum: Invoicing & billing
Topic: Waiting to be moved to OTL-A plan
Replies: 4
Views: 1221

Re: Waiting to be moved to OTL-A plan

Slavewone,

Please PM me with your details so that I can make the change,