Search found 303 matches

by paulp
Wed Jan 05, 2011 12:25 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 72576

Re: Price Increases For Out Of Contract Customers

Hi, 1. I am currently on Z/20NOTEL plan which costs $ 45 plus a $3 admin fee. So if I do not take any action, my total cost will increase to $ 55 but do I still pay the extra $3 admin fees? So the total cost will be $ 58 (45 + 10 +3) or will it stay $ 55? 2. What phone number would I get on the new ...
by paulp
Wed Jan 05, 2011 11:12 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 72576

Re: Price Increases For Out Of Contract Customers

am currently on the ONA Naked plan with 2x mobiles with CAP35. I get 2X Cap35 $15 discount on the ADSL. If I switch to the new "naked" plan, would I still get the discount for the second mobile? I see that the discount is priced in for the first mobile already. ONA + 2x CAP 35 = $83/month OCV200/35...
by paulp
Wed Jan 05, 2011 10:10 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

Hi satyr I have a question about the new OCV200 plans with 'uncrippled' pstn phone lines. I would appreciate definite answers from an Exetel staff who obviously knows the answers, rather than helpful forum mods that might also know, but I'd prefer answers from authorities I can base decisions on of ...
by paulp
Wed Jan 05, 2011 10:01 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 72576

Re: Price Increases For Out Of Contract Customers

Hi, I have a question about the options to port phone numbers I currently have two pairs coming into my house. One is my Exetel Naked service, the other is a Telstra PSTN line. If I sign up to the new service, can I have the number on my Telstra service ported as the new PSTN service number? If I ca...
by paulp
Tue Jan 04, 2011 2:32 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

do I still pay the $20 SIM/actiation charge that comes with the CAP plans ?
No activation charge.
by paulp
Tue Jan 04, 2011 1:55 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

Hi, I am unclear about how mobile services 'connect' to the new offering. I have 3 Exetel/Optus mobiles that are earning me discounts off my ADSL costs. Do these discounts apply to the new ADSL plans? The current discount you have should apply to the new plans. if you select the base OCV plan with n...
by paulp
Tue Jan 04, 2011 12:31 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

All, As the thread has become quite lengthy a mini FAQ has been produced to address the most commonly asked questions; Naked ADSl2 changing to new 'naked' OCV FAQ (04/01/2011) Q1. Is there an admin charge fee for changing plans? A. No, there is not. Paying by credit produces the standard $1.10 surch...
by paulp
Tue Jan 04, 2011 11:39 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 72576

Re: Price Increases For Out Of Contract Customers

Sorry Mike,

For Generic newsletter that's not the case. In the past when making specific plan change announcements we've done this. In this case, it was included within the monthly newsletter.
by paulp
Tue Jan 04, 2011 11:25 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 72576

Re: Price Increases For Out Of Contract Customers

Hi, I'll ask again as still not clear. Have two services both out of contract. One is a Corporate plan (ADSL2) 'INC2DSL C1' and the other ADSL1 'NF/512' across two different service numbers but both attached to the same email address. How do I confirm that the email received re: $10 increase applies...
by paulp
Tue Jan 04, 2011 11:02 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 72576

Re: Price Increases For Out Of Contract Customers

Hi Ben, Hi, Regarding these new plans, I'm currently in contract on Naked ONBW. Whilst I realise I don't have to change plans until I'm out of contract I'd like to move to the $60 one. I've tried to do this in the member facilities however when I click on the apply button for the corresponding plan ...
by paulp
Tue Jan 04, 2011 10:59 am
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 72576

Re: Price Increases For Out Of Contract Customers

Hello Trk, Should I be emailing someone specific at Exetel to provide the porting details? It doesnt appear on the form in the members section - I assume because any eligible plan should be a naked line and thus wouldnt have a number to port. Please email paulp@exetel.com.au with all your details an...
by paulp
Tue Jan 04, 2011 10:56 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

Hi Michel,
I am still waiting for someone to fix this problem, I have had no luck with emailing support either.
Can you please try again, I've used other services in your situation and it is working. If this still doesnt work, please PM me your phone number so I can get this fixed asap.
by paulp
Fri Dec 31, 2010 5:42 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

Michel,

Try again later this evening, it should work then(I assuming but of course, that you are a current naked asdl2 customer).
by paulp
Fri Dec 31, 2010 5:13 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

Hi, I am confused, is the offer avaiable or not, it seems to me that some have said they have applied, but I have been unable to, so I sent an email to support, the first time they said it was something wrong with my browser, and after trying again said it was not avaiable yet. Could you please clar...
by paulp
Fri Dec 31, 2010 4:51 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 28423

Re: Naked users forgotten?

oldman,

Need development to check this out. I'll let you know more once I get info on this.