Search found 464 matches

by Martin V
Mon Sep 14, 2009 8:57 pm
Forum: ADSL connections
Topic: Profile upgrade please
Replies: 2
Views: 223

Re: Profile upgrade please

Hello,

I have raised the profile of your connection.
by Martin V
Tue Sep 01, 2009 4:34 pm
Forum: VOIP
Topic: VOIP Charges?
Replies: 2
Views: 286

Re: VOIP Charges?

Hello jezmontes,

Do you have a ticket reference you can PM me? i will check on your inquiry once you've emailed through to voip@exetel.com.au
by Martin V
Tue Sep 01, 2009 4:32 pm
Forum: VOIP
Topic: cant pick up incoming calls with xlite
Replies: 2
Views: 287

Re: cant pick up incoming calls with xlite

Hello berserkk,

Could you post up your xlite config details.

Do you have any firewalls in the background of your PC? If so could you please disable them all.

Martin
by Martin V
Tue Sep 01, 2009 4:28 pm
Forum: ADSL connections
Topic: ADSL application rejected on activation day
Replies: 5
Views: 270

Re: ADSL application rejected on activation day

Hello Paul,

Which department were you waiting on the phone for over 2hours? Do you have the specific time and which phone number you used to call?

Martin
by Martin V
Tue Aug 11, 2009 5:11 pm
Forum: Archived threads
Topic: Churn Notification to Old ISP
Replies: 1
Views: 231

Re: Churn Notification to Old ISP

It would be best to contact them to get it canceled.
by Martin V
Tue Aug 11, 2009 9:58 am
Forum: Invoicing & billing
Topic: Internet blocked although payment was made!
Replies: 23
Views: 1707

Re: Internet blocked although payment was made!

Hi mozelmar,

I have requested a billing staff to respond to your ticket, you should get an answer shortly.

Martin
by Martin V
Tue Aug 11, 2009 8:57 am
Forum: ADSL connections
Topic: No estimated date yet
Replies: 5
Views: 317

Re: No estimated date yet

wazjdav wrote:Hi There,

I applied for ADSL +2 on the 4th of August and there is no date as yet for the activation. Could you advise on the status of this application when possible please? Phone no is 02xxxxxxxx.

Thanks!
I will get someone to check that for you.
by Martin V
Tue Aug 11, 2009 8:56 am
Forum: ADSL connections
Topic: Cancelling a "Move ADSL2 Service Request"
Replies: 7
Views: 371

Re: Cancelling a "Move ADSL2 Service Request"

Hi Mike,

It would be best to email paulp@exetel.com.au and advise him of the situation, he should be able to assist you.

Martin
by Martin V
Thu Aug 06, 2009 8:53 am
Forum: ADSL connections
Topic: Frequent Sync Loss
Replies: 14
Views: 573

Re: Frequent Sync Loss

No worries.
by Martin V
Wed Aug 05, 2009 3:25 pm
Forum: ADSL connections
Topic: Frequent Sync Loss
Replies: 14
Views: 573

Re: Frequent Sync Loss

No worries, PM me if you're still having problems.
by Martin V
Wed Aug 05, 2009 9:48 am
Forum: ADSL connections
Topic: ADSL2 frequent drop out/difficult to sync
Replies: 2
Views: 293

Re: ADSL2 frequent drop out/difficult to sync

Hello jintao, The ticket has been responded to you earlier this morning so there is no requirement to open multiple tickets. We're going to need further line test for the purpose of showing proof to our supplier if there is any problems with the line. Please reply back to the ticket once you have th...
by Martin V
Wed Aug 05, 2009 9:35 am
Forum: ADSL connections
Topic: New connection...so long..
Replies: 3
Views: 270

Re: New connection...so long..

Hello ngqt,

I will get someone to follow up on your case, the post was edited post as you were providing your telephone number on a public forum.

Martin
by Martin V
Wed Aug 05, 2009 9:02 am
Forum: ADSL connections
Topic: Frequent Sync Loss
Replies: 14
Views: 573

Re: Frequent Sync Loss

Lost sync again this afternoon around same time and also late evening, only restored at 1.45 am. Please can I get an update on what is being done, this is getting rather annoying. As the stability profile didn't work on your connection & you've done the isolation test + modem swap, the only other o...
by Martin V
Mon Jun 01, 2009 3:23 pm
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104169

Re: Telephone Answering Statistics

Sales Enquiry Answer Times – May 2009

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Support Enquiry Answer Times – May 2009

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by Martin V
Sat May 16, 2009 1:19 am
Forum: Wireless broadband
Topic: HSDPA Broadand Drop outs - Extremely Frustrating
Replies: 60
Views: 12197

Re: HSDPA Broadand Drop outs - Extremely Frustrating

Hello,

The last response was that we've logged this case to the supplier we will update you once we've received further information please let me know if you didn't get that Email.

Martin