Exetel customer help forum

Could you try isolating your line and confirm the sync speed of your connection.

Could you also running the speed test via www.exetel.com/speed

Sales Enquiry Answer Times – April 2009






Support Enquiry Answer Times – April 2009

Hello AJR, Thank you for your feedback we required all the necessary testing done before having a Tech to attend cases such as this. Unfortunately this case was rescheduled so there was a slight delay with the resolution of the connection. Case was logged through our automated system on: 26/03/2009 ...

The speeds you've provided look very decent for the distant you're away from the exchange, run the speed test again during the times you're getting slow speeds.

Hello,

Could you run some speed test at www.exetel.com.au/speed tonight at the time you're having problems with. Please ensure that you dont have anything downloading in the background.

Please run this test about 3 times and provide us with the speed results.

Sales Enquiry Answer Times – March 2009





Support Enquiry Answer Times – March 2009

I saw your case a few times on the helpdesk this morning, so there isn't any other requirements from your end. Someone till contact once we've confirmed things with Optus, as you've mentioned before we're arranging for a tech to attend the matter.

Could you run some speed test via www.exetel.com.au/speed

Hi fletch,

I had someone to respond to your ticket.

kingkongw24,

Did you have a ticket you would like me to into for you?

Could you confirm if you had sync when your connection dropped out? Did you reset the modem? Did you isolate? did you try a different modem to see if you got the same results.

I will get someone to contact you shortly regarding your case.

Could you let me know when you're home so I could get someone to contact you, we require your line to be isolated so we could run a line test.

Hi MrHyde,

We will require you to isolate the line so we could do some line test, could you let me know when you're able to isolate the line so we could run a line test.

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