Search found 464 matches

by Martin V
Sat May 02, 2009 8:14 pm
Forum: ADSL connections
Topic: very slow speed
Replies: 3
Views: 447

Re: very slow speed

Could you try isolating your line and confirm the sync speed of your connection.

Could you also running the speed test via www.exetel.com/speed
by Martin V
Fri May 01, 2009 1:56 pm
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 105387

Re: Telephone Answering Statistics

Sales Enquiry Answer Times – April 2009

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Support Enquiry Answer Times – April 2009

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by Martin V
Tue Apr 21, 2009 1:57 pm
Forum: Improvement & suggestions
Topic: Phone Support
Replies: 2
Views: 814

Re: Phone Support

Hello AJR, Thank you for your feedback we required all the necessary testing done before having a Tech to attend cases such as this. Unfortunately this case was rescheduled so there was a slight delay with the resolution of the connection. Case was logged through our automated system on: 26/03/2009 ...
by Martin V
Sun Apr 19, 2009 2:19 pm
Forum: ADSL connections
Topic: Naked ADSL2 - Seemingly Slow Speeds
Replies: 19
Views: 933

Re: Naked ADSL2 - Seemingly Slow Speeds

The speeds you've provided look very decent for the distant you're away from the exchange, run the speed test again during the times you're getting slow speeds.
by Martin V
Sat Apr 18, 2009 7:29 pm
Forum: ADSL connections
Topic: Naked ADSL2 - Seemingly Slow Speeds
Replies: 19
Views: 933

Re: Naked ADSL2 - Seemingly Slow Speeds

Hello,

Could you run some speed test at www.exetel.com.au/speed tonight at the time you're having problems with. Please ensure that you dont have anything downloading in the background.

Please run this test about 3 times and provide us with the speed results.
by Martin V
Thu Apr 02, 2009 12:38 pm
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 105387

Re: Telephone Answering Statistics

Sales Enquiry Answer Times – March 2009

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Support Enquiry Answer Times – March 2009

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by Martin V
Wed Mar 11, 2009 4:40 pm
Forum: ADSL connections
Topic: No Sync Light NakedADSL- Exetel Residential Support #1186926
Replies: 7
Views: 462

Re: No Sync Light NakedADSL- Exetel Residential Support #1186926

I saw your case a few times on the helpdesk this morning, so there isn't any other requirements from your end. Someone till contact once we've confirmed things with Optus, as you've mentioned before we're arranging for a tech to attend the matter.
by Martin V
Wed Mar 11, 2009 1:20 pm
Forum: ADSL connections
Topic: Very Slow Speeds at various times
Replies: 2
Views: 320

Re: Very Slow Speeds at various times

Could you run some speed test via www.exetel.com.au/speed
by Martin V
Wed Mar 11, 2009 1:11 pm
Forum: ADSL connections
Topic: No Sync Light NakedADSL- Exetel Residential Support #1186926
Replies: 7
Views: 462

Re: No Sync Light NakedADSL- Exetel Residential Support #1186926

Hi fletch,

I had someone to respond to your ticket.

kingkongw24,

Did you have a ticket you would like me to into for you?
by Martin V
Tue Mar 10, 2009 4:00 pm
Forum: ADSL connections
Topic: Daily dropouts & now back up after 23 hours offline, WTF?
Replies: 4
Views: 255

Re: Daily dropouts & now back up after 23 hours offline, WTF?

Could you confirm if you had sync when your connection dropped out? Did you reset the modem? Did you isolate? did you try a different modem to see if you got the same results.
by Martin V
Mon Mar 09, 2009 6:23 pm
Forum: ADSL connections
Topic: NO INTERNET since 4th March!
Replies: 1
Views: 230

Re: NO INTERNET since 4th March!

I will get someone to contact you shortly regarding your case.
by Martin V
Mon Mar 09, 2009 5:47 pm
Forum: ADSL connections
Topic: ADSL 2+ outage since Feb 27
Replies: 6
Views: 353

Re: ADSL 2+ outage since Feb 27

Could you let me know when you're home so I could get someone to contact you, we require your line to be isolated so we could run a line test.
by Martin V
Mon Mar 09, 2009 2:37 pm
Forum: ADSL connections
Topic: ADSL 2+ outage since Feb 27
Replies: 6
Views: 353

Re: ADSL 2+ outage since Feb 27

Hi MrHyde,

We will require you to isolate the line so we could do some line test, could you let me know when you're able to isolate the line so we could run a line test.
by Martin V
Mon Mar 02, 2009 10:06 pm
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 105387

Re: Telephone Answering Statistics

Sales Enquiry Answer Times – February 2009 http://img511.imageshack.us/img511/3772/salesfeb.jpg http://img511.imageshack.us/img511/salesfeb.jpg/1/w787.png Support Enquiry Answer Times – January 2009 http://img111.imageshack.us/img111/9782/supportfeb.jpg http://img111.imageshack.us/img111/supportfeb....
by Martin V
Sun Feb 01, 2009 8:46 pm
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 105387

Re: Telephone Answering Statistics

Sales Enquiry Answer Times – January 2009 http://img301.imageshack.us/img301/3442/salesjanan0.jpg http://img301.imageshack.us/img301/salesjanan0.jpg/1/w785.png Support Enquiry Answer Times – January 2009 http://img297.imageshack.us/img297/2429/supportjanui8.jpg http://img297.imageshack.us/img297/sup...