Could you try isolating your line and confirm the sync speed of your connection.
Could you also running the speed test via www.exetel.com/speed
Search found 464 matches
- Sat May 02, 2009 8:14 pm
- Forum: ADSL connections
- Topic: very slow speed
- Replies: 3
- Views: 447
- Fri May 01, 2009 1:56 pm
- Forum: Products & services
- Topic: Telephone Answering Statistics
- Replies: 142
- Views: 105387
- Tue Apr 21, 2009 1:57 pm
- Forum: Improvement & suggestions
- Topic: Phone Support
- Replies: 2
- Views: 814
Re: Phone Support
Hello AJR, Thank you for your feedback we required all the necessary testing done before having a Tech to attend cases such as this. Unfortunately this case was rescheduled so there was a slight delay with the resolution of the connection. Case was logged through our automated system on: 26/03/2009 ...
- Sun Apr 19, 2009 2:19 pm
- Forum: ADSL connections
- Topic: Naked ADSL2 - Seemingly Slow Speeds
- Replies: 19
- Views: 933
Re: Naked ADSL2 - Seemingly Slow Speeds
The speeds you've provided look very decent for the distant you're away from the exchange, run the speed test again during the times you're getting slow speeds.
- Sat Apr 18, 2009 7:29 pm
- Forum: ADSL connections
- Topic: Naked ADSL2 - Seemingly Slow Speeds
- Replies: 19
- Views: 933
Re: Naked ADSL2 - Seemingly Slow Speeds
Hello,
Could you run some speed test at www.exetel.com.au/speed tonight at the time you're having problems with. Please ensure that you dont have anything downloading in the background.
Please run this test about 3 times and provide us with the speed results.
Could you run some speed test at www.exetel.com.au/speed tonight at the time you're having problems with. Please ensure that you dont have anything downloading in the background.
Please run this test about 3 times and provide us with the speed results.
- Thu Apr 02, 2009 12:38 pm
- Forum: Products & services
- Topic: Telephone Answering Statistics
- Replies: 142
- Views: 105387
- Wed Mar 11, 2009 4:40 pm
- Forum: ADSL connections
- Topic: No Sync Light NakedADSL- Exetel Residential Support #1186926
- Replies: 7
- Views: 462
Re: No Sync Light NakedADSL- Exetel Residential Support #1186926
I saw your case a few times on the helpdesk this morning, so there isn't any other requirements from your end. Someone till contact once we've confirmed things with Optus, as you've mentioned before we're arranging for a tech to attend the matter.
- Wed Mar 11, 2009 1:20 pm
- Forum: ADSL connections
- Topic: Very Slow Speeds at various times
- Replies: 2
- Views: 320
Re: Very Slow Speeds at various times
Could you run some speed test via www.exetel.com.au/speed
- Wed Mar 11, 2009 1:11 pm
- Forum: ADSL connections
- Topic: No Sync Light NakedADSL- Exetel Residential Support #1186926
- Replies: 7
- Views: 462
Re: No Sync Light NakedADSL- Exetel Residential Support #1186926
Hi fletch,
I had someone to respond to your ticket.
kingkongw24,
Did you have a ticket you would like me to into for you?
I had someone to respond to your ticket.
kingkongw24,
Did you have a ticket you would like me to into for you?
- Tue Mar 10, 2009 4:00 pm
- Forum: ADSL connections
- Topic: Daily dropouts & now back up after 23 hours offline, WTF?
- Replies: 4
- Views: 255
Re: Daily dropouts & now back up after 23 hours offline, WTF?
Could you confirm if you had sync when your connection dropped out? Did you reset the modem? Did you isolate? did you try a different modem to see if you got the same results.
- Mon Mar 09, 2009 6:23 pm
- Forum: ADSL connections
- Topic: NO INTERNET since 4th March!
- Replies: 1
- Views: 230
Re: NO INTERNET since 4th March!
I will get someone to contact you shortly regarding your case.
- Mon Mar 09, 2009 5:47 pm
- Forum: ADSL connections
- Topic: ADSL 2+ outage since Feb 27
- Replies: 6
- Views: 353
Re: ADSL 2+ outage since Feb 27
Could you let me know when you're home so I could get someone to contact you, we require your line to be isolated so we could run a line test.
- Mon Mar 09, 2009 2:37 pm
- Forum: ADSL connections
- Topic: ADSL 2+ outage since Feb 27
- Replies: 6
- Views: 353
Re: ADSL 2+ outage since Feb 27
Hi MrHyde,
We will require you to isolate the line so we could do some line test, could you let me know when you're able to isolate the line so we could run a line test.
We will require you to isolate the line so we could do some line test, could you let me know when you're able to isolate the line so we could run a line test.
- Mon Mar 02, 2009 10:06 pm
- Forum: Products & services
- Topic: Telephone Answering Statistics
- Replies: 142
- Views: 105387
Re: Telephone Answering Statistics
Sales Enquiry Answer Times – February 2009 http://img511.imageshack.us/img511/3772/salesfeb.jpg http://img511.imageshack.us/img511/salesfeb.jpg/1/w787.png Support Enquiry Answer Times – January 2009 http://img111.imageshack.us/img111/9782/supportfeb.jpg http://img111.imageshack.us/img111/supportfeb....
- Sun Feb 01, 2009 8:46 pm
- Forum: Products & services
- Topic: Telephone Answering Statistics
- Replies: 142
- Views: 105387
Re: Telephone Answering Statistics
Sales Enquiry Answer Times – January 2009 http://img301.imageshack.us/img301/3442/salesjanan0.jpg http://img301.imageshack.us/img301/salesjanan0.jpg/1/w785.png Support Enquiry Answer Times – January 2009 http://img297.imageshack.us/img297/2429/supportjanui8.jpg http://img297.imageshack.us/img297/sup...