Search found 464 matches
- Tue Jan 20, 2009 12:05 pm
- Forum: Products & services
- Topic: Ongoing Support Improvement Plans
- Replies: 16
- Views: 13119
Re: Ongoing Support Improvement Plans
I agree with Dazzled. ' RESOLVED ' means that a problem has been ' FIXED ' to most people. If the support ticket systems thinks that just taking a single action has ' RESOLVED ' a problem every time then I would say that is inaccurate most of the time. If this is the case I can easily see the angst...
- Mon Jan 19, 2009 4:13 pm
- Forum: Products & services
- Topic: Ongoing Support Improvement Plans
- Replies: 16
- Views: 13119
Re: Ongoing Support Improvement Plans
Hi Last Thursday in the early evening my modem-router lost sync and did not recover. On Friday morning I logged a fault by email. There was a very quick response asking if all devices other than the modem were disconnected from the phone system. This information was given in the original fault logg...
- Sat Jan 10, 2009 11:23 pm
- Forum: Invoicing & billing
- Topic: Cancel termination request
- Replies: 6
- Views: 925
Re: Cancel termination request
PM your telephone and i will get one of the provisioning guys to do it for you.
- Fri Jan 02, 2009 8:08 pm
- Forum: Products & services
- Topic: Telephone Answering Statistics
- Replies: 142
- Views: 105412
Re: Telephone Answering Statistics
Sales Enquiry Answer Times – December 2008 http://img381.imageshack.us/img381/5554/salesdecrk4.jpg http://img381.imageshack.us/img381/salesdecrk4.jpg/1/w788.png Support Enquiry Answer Times – December 2008 http://img370.imageshack.us/img370/2619/supportdecmp9.jpg http://img370.imageshack.us/img370/s...
- Mon Dec 29, 2008 8:22 pm
- Forum: ADSL connections
- Topic: Moving from ADSL1 over to ADSL2
- Replies: 14
- Views: 965
Re: Moving from ADSL1 over to ADSL2
Well out of all customers I dealt with over the pass 2 years I only remember one person that was able to get the nb1300 to sync up on adsl 2, the other's weren't able to get sync at all. Even with the firmware upgrades there wasn't much luck =/
- Mon Dec 29, 2008 8:15 pm
- Forum: Archived threads
- Topic: SMS service activation
- Replies: 2
- Views: 375
Re: SMS service activation
Hi TerryD,
Could you PM your contact email address as well as your service number and i will look your issue.
Could you PM your contact email address as well as your service number and i will look your issue.
- Mon Dec 29, 2008 3:32 pm
- Forum: ADSL connections
- Topic: Moving from ADSL1 over to ADSL2
- Replies: 14
- Views: 965
Re: Moving from ADSL1 over to ADSL2
In my own personal experience I have only ever seen one customer use the NB1300 without any problems.
- Fri Dec 19, 2008 1:28 pm
- Forum: Member facilities & usage meter
- Topic: Cannot Login to Helpdesk
- Replies: 2
- Views: 652
Re: Cannot Login to Helpdesk
Could you PM your adsl telephone number.
- Thu Dec 04, 2008 1:05 pm
- Forum: ADSL connections
- Topic: change from adsl to naked adsl2, internet not working
- Replies: 12
- Views: 715
Re: change from adsl to naked adsl2, internet not working
Has your service sync'ed up? or is there no sync?
- Tue Dec 02, 2008 3:31 pm
- Forum: Products & services
- Topic: Telephone Answering Statistics
- Replies: 142
- Views: 105412
Re: Telephone Answering Statistics
Sales Enquiry Answer Times – November 2008 http://img123.imageshack.us/img123/2057/salesly8.jpg http://img123.imageshack.us/img123/salesly8.jpg/1/w788.png Support Enquiry Answer Times – November 2008 http://img376.imageshack.us/img376/5624/supportzd0.jpg http://img376.imageshack.us/img376/supportzd0...
- Mon Nov 24, 2008 3:09 pm
- Forum: VOIP
- Topic: How many VoIP registrations are allowed on an Exetel a/c?
- Replies: 1
- Views: 275
Re: How many VoIP registrations are allowed on an Exetel a/c?
There would be problems if you registered the same Voip DID in 2 different devices, however you can register 2 or multiple voip DID's provided they are different numbers.
It would also depend on your own device if it is able to do that as well.
It would also depend on your own device if it is able to do that as well.
- Thu Nov 20, 2008 2:31 pm
- Forum: VOIP
- Topic: VOIP account cancelled (not by me)
- Replies: 17
- Views: 789
Re: VOIP account cancelled (not by me)
It's been fixed for you mike.MikeTurner wrote:Martin,
PM sent with all the details. Thanks, Mike
- Thu Nov 20, 2008 1:34 pm
- Forum: VOIP
- Topic: VOIP account cancelled (not by me)
- Replies: 17
- Views: 789
Re: VOIP account cancelled (not by me)
Hi Mike could i get your ticket number so i could have a look.
- Thu Nov 20, 2008 10:36 am
- Forum: VOIP
- Topic: VoIP billing abnormality
- Replies: 1
- Views: 189
Re: VoIP billing abnormality
Email voip@exetel.com.au providing the invoices so we could do any fixes/checks or refunds.
- Wed Nov 19, 2008 2:03 pm
- Forum: VOIP
- Topic: VOIP problems with DID
- Replies: 11
- Views: 746
Re: VOIP problems with DID
Did you try a different corded hand set? try using port 2 and see if you get similar results.