Exetel customer help forum

I agree with Dazzled. ' RESOLVED ' means that a problem has been ' FIXED ' to most people. If the support ticket systems thinks that just taking a single action has ' RESOLVED ' a problem every time then I would say that is inaccurate most of the time. If this is the case I can easily see the angst...

Hi Last Thursday in the early evening my modem-router lost sync and did not recover. On Friday morning I logged a fault by email. There was a very quick response asking if all devices other than the modem were disconnected from the phone system. This information was given in the original fault logg...

PM your telephone and i will get one of the provisioning guys to do it for you.

Sales Enquiry Answer Times – December 2008 http://img381.imageshack.us/img381/5554/salesdecrk4.jpg http://img381.imageshack.us/img381/salesdecrk4.jpg/1/w788.png Support Enquiry Answer Times – December 2008 http://img370.imageshack.us/img370/2619/supportdecmp9.jpg http://img370.imageshack.us/img370/s...

Well out of all customers I dealt with over the pass 2 years I only remember one person that was able to get the nb1300 to sync up on adsl 2, the other's weren't able to get sync at all. Even with the firmware upgrades there wasn't much luck =/

Hi TerryD,

Could you PM your contact email address as well as your service number and i will look your issue.

In my own personal experience I have only ever seen one customer use the NB1300 without any problems.

Could you PM your adsl telephone number.

Has your service sync'ed up? or is there no sync?

Sales Enquiry Answer Times – November 2008 http://img123.imageshack.us/img123/2057/salesly8.jpg http://img123.imageshack.us/img123/salesly8.jpg/1/w788.png Support Enquiry Answer Times – November 2008 http://img376.imageshack.us/img376/5624/supportzd0.jpg http://img376.imageshack.us/img376/supportzd0...

There would be problems if you registered the same Voip DID in 2 different devices, however you can register 2 or multiple voip DID's provided they are different numbers.

It would also depend on your own device if it is able to do that as well.

MikeTurner wrote:Martin,

PM sent with all the details. Thanks, Mike

It's been fixed for you mike.

Hi Mike could i get your ticket number so i could have a look.

Email voip@exetel.com.au providing the invoices so we could do any fixes/checks or refunds.

Did you try a different corded hand set? try using port 2 and see if you get similar results.