Search found 125 matches

by Yabbie
Thu Dec 05, 2013 11:39 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

^^^ Off topic.
by Yabbie
Thu Nov 28, 2013 11:34 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

Hi Brad, Please be advised that the new plans have not been updated in the member facility currently, the plan change options available currently are the same plans as previously available to you. You mean that whole rant was all for nothing! :oops: I assumed they were the new plans, as there is no...
by Yabbie
Thu Nov 28, 2013 9:52 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

What the hell is going on?!?!?! After months of being told Exetel couldn't simply give access to the new plans available on the website, in some massive coincidence, the plans happen to become available just after a new billing cycle starts, to lock us in for one more month. The worst part is, the p...
by Yabbie
Wed Nov 06, 2013 2:37 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

It's not as simple as you think, just putting them in the members area. Fair enough James. I love Exetel, and I'm very happy with you (and always have been) and I'll be sticking with you. Without going around in circles, I just think these plans should be offered to existing members *first*, to rew...
by Yabbie
Wed Nov 06, 2013 2:08 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

Please bear with us till the new plans are made available in the Members Facilities, Unfortunately it is not a simple process of ‘switching’ existing customers across, but we realize it’s in our best interests to get these plans to our existing customers and so we are trying to make sure this is re...
by Yabbie
Mon Sep 23, 2013 1:32 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

remosha wrote:We are in the process of making it available for existing customers. Please bear with us until such time.
Been here since 2004, so I'll be bearing with you :)
But please, do hurry.
by Yabbie
Mon Sep 23, 2013 11:49 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

New plans are not available for plan changes currently. There's no peak and off peak breakdown with the new plans. With the greatest of respect, shouldn't Exetel be looking after those that have been there through thick and thin first? At the very least, the plans should be available to all members...
by Yabbie
Mon Sep 23, 2013 10:59 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

Re: New Plans!

The new plans should be made available in Members within a couple of months. We suggest that you check your Exetel Members Facilities from time to time. Just because the plans are not in the members facilities, does that mean we can't access them? Can we phone up and change? I know Exetel needs to ...
by Yabbie
Fri Sep 20, 2013 1:42 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 35817

New Plans!

The new plans look excellent, but when will they be available in the user facilites (Change Service) section?
by Yabbie
Fri Sep 20, 2013 1:40 pm
Forum: Invoicing & billing
Topic: Telephone Handset Rental - but I bought my own handset
Replies: 3
Views: 3437

Re: Telephone Handset Rental - but I bought my own handset

sankap wrote: Hi Brad,

Can you please PM me your 10 digit service number.
I will investigate on this and will get back to you with an update.

Regards
Sanka
Done!
by Yabbie
Fri Sep 20, 2013 10:49 am
Forum: Invoicing & billing
Topic: Telephone Handset Rental - but I bought my own handset
Replies: 3
Views: 3437

Telephone Handset Rental - but I bought my own handset

Hello, Wondering if someone can clear this up for me. For the first time in a long time, I actually checked my invoice from Exetel. I have a phone bundled as part of my plan. The thing I'm questioning is this: There is an item I get charged $3.00 for - Telephone Handset Rental . Why is this? I bough...
by Yabbie
Fri Sep 28, 2012 10:20 pm
Forum: ADSL connections
Topic: New billing cycle, still capped????
Replies: 13
Views: 1648

Re: New billing cycle, still capped????

Hmmm I appear capped to. I have raised a case. Edit: A restart of the modem fixed the issue. Something you guys may need to look into? Agreed. We (the customers) shouldn't have to restart our modems each time we end up in the shaped pool for the previous month. I love Exetel, but this isn't good en...
by Yabbie
Fri Sep 28, 2012 7:02 pm
Forum: ADSL connections
Topic: New billing cycle, still capped????
Replies: 13
Views: 1648

Re: New billing cycle, still capped????

udara wrote:Hi Brad,

I have replied to your email :)
Hi Udhara,

Got the reply. Thanks, that's cleared things up for me.

Cheers,
Brad
by Yabbie
Fri Sep 28, 2012 4:22 pm
Forum: ADSL connections
Topic: New billing cycle, still capped????
Replies: 13
Views: 1648

Re: New billing cycle, still capped????

udara wrote:Hi Brad,

Please PM me your service number or the support ticket number enabling me to have a look into what happened here .
Done. I look forward to your reply :)
by Yabbie
Fri Sep 28, 2012 3:39 pm
Forum: ADSL connections
Topic: New billing cycle, still capped????
Replies: 13
Views: 1648

Re: New billing cycle, still capped????

Hi, Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect. Hi Steve, I can verify that I did NOT have to restart my modem for the removal from the shaping pool to take effect. My question to you is *why wasn't I auto...