Exetel customer help forum

Good news. Is any change anticipated for the Naked plans?

Working again.

The Send/Manage/View SMS page for my ADSL2 account is showing zero or nil for everything. I can't view my SMS history though I use it regularly. The free credit limit is currently at $0.00 as is the free credit remaining. My API access seems to have disappeared, and consequently eXeSMS is complainin...

Is your Peak-Offpeak still 12-12, or have you changed to 1-1 or 2-2? If so, that could account for it.

The quota of 60 GB for Off-peak is only for currently available plans... ie. plans you can sign up for today. Any continuing plan (ie. it is no longer available for new users) remains at 54 GB.

One month early ladies and gents. Although it is selectable in User Facilities, all notifications stated commencing 01 July 09. I never saw that in the newsletter, I just recall reading this post... http://forum.exetel.com.au/viewtopic.php?p=244577#p244577 ... "You can select a change NOW (the emai...

Then again, on my main member page it says "Your Usage From: 01-June-2009 (Updated at 2009-06-01 12:26:56 AEST )" and shows nothing for Peak even though I have a torrent currently downloading .... so maybe the change happened but the web pages were never modified. EDIT: spoke too soon... peak is now...

When the user-selectable Off-peak period was implemented I chose 2a-2p. My understanding was that any change would take place on the first of the following month. Is there any way to ascertain whether this change has been implemented? As of 12:10pm my account details page says "Downloads are current...

I need help settings this up its shitting me to tears and raising a support ticket told me to come here. a forum topic, not very good support.. anyway I have confirmed a PIN and sent the exeSMS app to my Nokia E71 but when I got to send a message it says user and pass wrong but they are the same as...

changing the off peak time later and in "exchange" get more quota. Why do people feel like they "should" be rewarded for chosing options which change the periods that their ISP deems "off-peak"? My proposal was structured such that the part of not changing the default from 12-12 is balanced by the ...

oblong wrote:Excerpt from JL's blog:

"Peraps we could 'reward' people who selected the later start periods with additional donload alowances (66 gb for a 1 am start and 69 gb for a 2 am start?)

Excellent suggestion!

I would be in favour of it as I think it would allow better use of the off-peak quota.

I had a HSPA account and cancelled it and moved to a per-minute plan. For me, it has proved to be more cost effective as I only use data to check email etc. and only a small amount of data is used for this. Although the Vodafone coverage isn't as good as Optus it isn't a concern as I live and work i...

I would change all my mobiles and recommend all my friends if you could offer free calls between mobiles on the same network ie virgin to virgin free calls and sms etc. Any chance of this happening? The per-minute plans do offer 50 free 2 minute Exetel-to-Exetel calls and 50 free Exetel-to-Exetel S...

I would also love a pay-as-you-go mobile plan such as peteru describes (below), like Vodafone's old "No Plans" which they don't offer any more. Perfect for intermittent users! I'd like to see an option with no ongoing fixed cost component, only pay-as-you-use costs. I use a mobile phone on a very i...