Search found 351 matches

by raymond
Fri May 13, 2011 9:06 am
Forum: Improvement & suggestions
Topic: Formatted e-mails from Exetel
Replies: 13
Views: 4096

Re: Formatted e-mails from Exetel

We will publish the offer link on the website for all furture emails.
by raymond
Wed Mar 02, 2011 3:55 pm
Forum: Products & services
Topic: Increase In Off Peak Times For Some Plans
Replies: 12
Views: 8079

Re: Increase In Off Peak Times For Some Plans

The time colomn title has been corrected.
by raymond
Tue Mar 01, 2011 11:49 am
Forum: Invoicing & billing
Topic: TCV2-REGION-200 Peak / Offpeak
Replies: 2
Views: 1100

Re: TCV2-REGION-200 Peak / Offpeak

I have just changed to this plan and on the Home page it does not mention Off Peak and Peak . But on the Account Details plan it states "Peak Period Option: 4:00 pm to 4:00 am" . What does this mean ? There are no times stated for Peak/Offpeak . What is the option ? Not complaining , just like clar...
by raymond
Sat Feb 26, 2011 8:06 am
Forum: Anything else anyone wants to discuss
Topic: Another plan change fee query
Replies: 11
Views: 2942

Re: Another plan change fee query

Yes, I will help you make the plan change.
by raymond
Wed Feb 23, 2011 3:44 pm
Forum: Anything else anyone wants to discuss
Topic: Another plan change fee query
Replies: 11
Views: 2942

Re: Another plan change fee query

Can you please email you telephone number to raymondl@exetel.com.au? I will check account detail for you.
by raymond
Wed Feb 23, 2011 1:03 pm
Forum: Anything else anyone wants to discuss
Topic: Another plan change fee query
Replies: 11
Views: 2942

Re: Another plan change fee query

To move back to ADSL1, it is $40.00 for keeping the current contract. It is $0.00 for renew 6 months contract.

To keep the current ADSL2, it is $40.00 for plan change fee.
by raymond
Mon Jan 10, 2011 12:50 pm
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 109018

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Dazzled wrote:Regarding a pro-rata refund available on cancelling, see viewtopic.php?f=284&t=37264. Could this be reflected at http://www.exetel.com.au/c_billing_faq.php#1f please?
Referred forum has been replied. No need to change billing faq.
by raymond
Mon Jan 10, 2011 12:00 pm
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 109018

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

In the ADSL Members Facilities under My Details -> Payment Details, it states in the yellow box at the top of the page that: Account Administration charge of $3.00 is added to all monthly access charges for payments. Should this be removed since this charge has now been absored into the base plan f...
by raymond
Mon Jan 10, 2011 11:49 am
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 109018

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

chrisphillips73 wrote:On the page https://www.exetel.com.au/members/servi ... bundle.php

"Line Rential Monthly Charge" -> "Line Rental Monthly Charge"
It has been corrected.
by raymond
Sun Jan 09, 2011 12:53 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 76640

Re: Price Increase For Out Of Contract Customers - Continued

Krikey wrote: Thanks for the swift reply. I encounter the HSPA info from: Exetel Members Facilities / Manage services / ADSL / Change Service to OCV200/19.
The HSPA information is towards the bottom of that form and again on the final confirmation page.

David
It has been corrected.
by raymond
Fri Jan 07, 2011 11:21 pm
Forum: Anything else anyone wants to discuss
Topic: Would like to know change Naked plan to OCV
Replies: 8
Views: 2674

Re: Would like to know change Naked plan to OCV

There are multiple text mentioning the contract on the order form. 1. There will be a new 12 month contract period service for this ADSL2 service with telephone. In addition, this special bundled offer allows you to call to any local or national telephone fixed line or Optus mobile service at no cha...
by raymond
Wed Jan 05, 2011 5:44 pm
Forum: HSPA connections
Topic: Cancellation
Replies: 3
Views: 1097

Re: Cancellation

2011 has been added from the dropdown list.
by raymond
Tue Jan 04, 2011 9:59 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 485
Views: 64835

Re: Report Broken Links/Failed Web Functions Here

Perhaps you can outline exactly which link(s) you're clicking on so that someone from Exetel can see if they can replicate your issue. Because when I go to http://www.exetel.com.au > Residential > "ADSL2 (400 exchanges)" link > Any of the "Order" buttons (let's say the OT200 one on the "ADSL2+Telep...