Search found 351 matches

by raymond
Sun Jan 06, 2008 2:31 pm
Forum: Archived threads
Topic: Billing - Unpaid Account Redirection - NOT WORKING
Replies: 5
Views: 1207

There should be no problem.

For failed payment, it gets the IP of 10.34.x.x. Once you made the payment, it will reinstate your connection to your previous one.
by raymond
Sat Dec 29, 2007 10:46 pm
Forum: Archived threads
Topic: AI User/Prospective Customer Help
Replies: 10
Views: 1903

AI chat's picture can be changed.
AI chat's answer can be changed too.
We are working on the AI chat log and will fix all the incorrect answers.
by raymond
Fri Dec 28, 2007 2:31 pm
Forum: Fax via ADSL
Topic: problem sending international fax via email
Replies: 23
Views: 18270

Re: Same problem to US

daveb wrote:
raymond wrote: 1. Is it real number that you have sent but failed?
2. Have you registed this service using your email?
yes to both questions.
I cannot find this number in our database. Can you email your service number to raymondl@exetel.com.au
by raymond
Thu Dec 27, 2007 12:06 pm
Forum: VOIP
Topic: Perth DIDs When
Replies: 14
Views: 3677

Just trying to change my plan from VOIP R to the VOIP S plan with a Brisbane DID, and on the change plan page, it only has VOIP R listed, which is my current service.. Is there any way to get past this? For change voip plan, Exetel need to do it at the end of billing period. If you want to change n...
by raymond
Thu Dec 27, 2007 12:00 pm
Forum: Fax via ADSL
Topic: problem sending international fax via email
Replies: 23
Views: 18270

Re: Same problem to US

daveb wrote:
raymond wrote:
What number did you put in?

It should be like "001118889990000".
001113102760632@fax.exemail.com.au
I cannot find this destination number. Two questions:
1. Is it real number that you have sent but failed?
2. Have you registed this service using your email?
by raymond
Thu Dec 27, 2007 11:52 am
Forum: Fax via ADSL
Topic: Brisbane DIDs
Replies: 1
Views: 1372

Re: Brisbane DIDs

hornet48 wrote:I noticed an expanded range of DIDs now available for Voip users.

Can you advise status of DIDs for fax-to-email services?

Brisbane DID's?
At this moment, there are only numbers for NSW. We will add for other state later, but I cannot confirm the date as it takes a while to get DID numbers.
by raymond
Thu Dec 27, 2007 11:43 am
Forum: Archived threads
Topic: 'Naked' ADSL2
Replies: 19
Views: 4032

I just received "Exetel Voice Service Notification" VoIP - 0282087752 - 5 calls - $1.03 ADSL2 Telephone - 0298072736 - 7 calls - $0.00 I am on Naked ADSL2 and i thought the plan includes 100 free local calls and that's one of the reasons I chose this plan. As mentioned above, i made a few test call...
by raymond
Mon Dec 24, 2007 1:29 pm
Forum: Fax via ADSL
Topic: problem sending international fax via email
Replies: 23
Views: 18270

Re: Same problem to US

daveb wrote:I am having the same problem sending fax to the US I can't see that I'm doing anything wrong but I keep getting failure messages.

What needs to be done?

Thanks

daveb
What number did you put in?

It should be like "001118889990000".
by raymond
Mon Dec 24, 2007 12:41 pm
Forum: VOIP
Topic: Perth DIDs When
Replies: 14
Views: 3677

semaj wrote:Any reply from Exetel as of yet?

I've been waiting for weeks :)

It is in the member's facilities order forms now.
by raymond
Fri Dec 14, 2007 8:48 am
Forum: Member facilities & usage meter
Topic: Usage Facilities, when is the design going to be updated?
Replies: 7
Views: 2635

Re: User Facilities

Id like to know too... I was told this week, but seeing its Friday, it seems unlikely. Quite annoying, I cant check mobile phone bill and other things because the wireless facilities are in the ''Dark Ages''. cheers Scott ADSL member's facilities have been done. https://www.exetel.com.au/members/ B...
by raymond
Thu Dec 13, 2007 12:25 pm
Forum: Improvement & suggestions
Topic: Improve Base Level Support
Replies: 5
Views: 2235

We have updated this site and provide more examples based on different state.

http://failed-login.exetel.com.au/
by raymond
Tue Dec 11, 2007 11:04 pm
Forum: Fax via ADSL
Topic: Fax number formats
Replies: 7
Views: 3127

Re: Fax number formats

austdata wrote:That's excellent customer service with extraordinary response time. <Insert bowing and clapping here>.

Exetel's response to customer input is outstanding. I've never seen anything like this since I started working in IT.


Cheers,

Mike
Thanks for your kind word
by raymond
Tue Dec 11, 2007 1:55 pm
Forum: Archived threads
Topic: Syntax Error, Exetel Games
Replies: 3
Views: 843

Re: Syntax Error, Exetel Games

stormx wrote:Hello, the http://games.exetel.com.au/ shows the following error on the right sidebar, PREVIOUS SESSION STARTING ...
Fatal Session Error at line 211: MYSQL Error: Unknown database 'csstats'

I suggest the MySQL connect file needs redoing :)
It has been fixed by our admin.
by raymond
Tue Dec 11, 2007 10:50 am
Forum: Archived threads
Topic: Using WIFI On Your Mobile To Reduce Call Charges
Replies: 38
Views: 9585

1. Autralia standard internation format is 0011+contry code(61) + area code + phone number. The only thing you need to change is to replace "+" with "0011". This however, removes the functionality of the number being correctly dialled when roaming overseas (as per the poster's original comment) - a...
by raymond
Tue Dec 11, 2007 9:40 am
Forum: Archived threads
Topic: Using WIFI On Your Mobile To Reduce Call Charges
Replies: 38
Views: 9585

Thanks ecky for providing the E65 instructions, they work well. Overall it's great being able to use my mobile to make VOIP calls at home. Two things I found though: The Exetel VOIP service doesn't recognize phone numbers in the international format +31331234567 or +61414123456. I have the phone nu...