Exetel customer help forum

stormx wrote:The design has been updated at https://www.exetel.com.au/members/ but the login page here https://www.exetel.com.au/login/ has to be updated.

All the secure member's facilties will be updated this week.

Not sure how but I've managed to break your email to fax server somehow? My faxes still say they are stuck in Pending via my account status pages. I received the fax (once) OK but I'm now getting bombarded with e-mail sent successfully emails. Could be a problem with my email server somewhere but t...

My software stores fax numbers in international format eg. +61 2 9999 9999 I've tried sending using this format +61299999999 and it doesn't work. Have also tried 61299999999 and this doesn't work either. 0299999999 works ok. 001161299999999 works ok. Is it possible for your software to replace/inte...

It would be good if you could receive faxes sent to the same fax email address that you can send them from. When is likely to be possible? Your ideal is not possible at this moment. In the future, we will try to develop Virtural Fax Number, which you can use for two way fax. It will be similar with...

semaj wrote:Any update on this new redesign?

Thanks in advance.

It is up now.

semaj wrote:Just looking through the contact section of the site and see that on http://www.exetel.com.au/a_sales_hosting.php there seems to be a small typo error in the email.

Current: resdientialsales@exetel.com.au

New: residentialsales@exetel.com.au

Cheers.

It has been fixed.

hi, i've tried sending several faxes to new zealand, following your instructions exactly, but all have failed. example: to: 0011 64 7(area code minus the '0') 855XXXX@fax.exemail.com.au subject: password then i've tried attaching pdf, word doc and then just writing a message in the 'body' of the em...

Please be advised Exetel will be performing upgrade and maintenance on its VoIP platform on Tuesday evening. We will be installing a card that will increase VoIP capacity from 120 to 240 lines. There will be 30 minutes maximum downtime as a result that will affect all VoIP customers. Date and Time o...

Back on the SMS thing again, this month there seems to be a slightly different rather small issue. Again with the 20 free SMS's (I have now as of December sent 2). The first come up showing that I would be charged $0.05, yet the free "counter" did decrease accordingly. I then sent the 2nd SMS, this...

jun wrote:Is the international fax via e-mail still not available?
If, yes. How to send?

Email to 0011+contry code+area code+phone number@fax.exemail.com.au.

For example, if you fax to UK-London number 99999999, you can send to : 0011442099999999@fax.exemail.com.au

Hi, So this means there won't be a flagfall for international faxes, and they will be billed per minute? The VoIP list portrays they're billed per second, just a little contradiction to be clarified. Regards, Utku. There is no flagfall for internation faxes at this moment. The billing unit for FAX ...

Hello, Can someone who is an representative from Exetel elaborate on international faxes please. I know it will be timed, but how much the faxes will be billed per second if for instance someone made an attempt to send an international fax. I assume Exetel can provide us with ideal pricing. Regards...

jamboy wrote:The members facilities FAQ doesn't list pdfs as acceptable. Can pdf attachments be sent?

PDF(Portable Document Format ) has been added.

adaptablecomputers wrote:Will this service be available to SHDSL customers as well?
If so when will this be happening?
Currently it is not available in the members section like it is with ADSL services.

It will be available for all customers shortly.

Bundy wrote:I tested the service again about half an hour ago and it didn't work (No fax or email notification received).

I can see all the faxes have been processed. Can you send an email to raymondl@exetel.com.au with your service number?