Search found 351 matches

by raymond
Fri Oct 22, 2010 4:49 pm
Forum: SMS via ADSL
Topic: Virtual Mobile 'HTTP-POST' Notification Not Working?
Replies: 28
Views: 14154

Re: Virtual Mobile 'HTTP-POST' Notification Not Working?

It looks like issue with our supplier end.

SMS send out via our gateway. Message then delivery to your virtual mobile number via our supplier network. For some unknow reason, the message has been encoded incorrectly.

We will raised the issue in our supplier end.
by raymond
Fri Oct 01, 2010 2:53 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Issue - Usage Over-Reported
Replies: 47
Views: 10924

Re: Usage Meter Issue - Usage Over-Reported

From 0:00-2:00 and 14:00-24:00, it is peak period.
From 2:00-14:00, it is offpeak period.

This only applies to your account.
by raymond
Mon Sep 06, 2010 11:29 am
Forum: Member facilities & usage meter
Topic: Usage Meter Problem
Replies: 7
Views: 1985

Re: Usage Meter Problem

It has been corrected.
by raymond
Mon Aug 23, 2010 2:25 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Issue - Usage Over-Reported
Replies: 47
Views: 10924

Re: Usage Meter Issue - Usage Over-Reported

Usage meter incorrect timezone issue has been fixed. The same issue won't happen again.
by raymond
Mon Aug 23, 2010 10:05 am
Forum: Member facilities & usage meter
Topic: Usage Meter Issue - Usage Over-Reported
Replies: 47
Views: 10924

Re: Usage Meter Issue - Usage Over-Reported

Exetel engineers are looking into the issues now. I will reply the forum as soon as it is resolved.
by raymond
Fri Jul 16, 2010 9:11 am
Forum: Improvement & suggestions
Topic: ADSL1 1500C plan, which Peak download amount is correct?
Replies: 7
Views: 1792

Re: ADSL1 1500C plan, which Peak download amount is correct?

It has been corrected.

http://www.exetel.com.au/a_plan_pricing_new.php

1500C is 50GB peak and 120GB offpeak
1500D is 100GB peak and 120GB offpeak.
by raymond
Mon Jul 12, 2010 10:43 am
Forum: Products & services
Topic: Extension To Telephone Support Hours
Replies: 9
Views: 7504

Re: Extension To Telephone Support Hours

dbr wrote:The contact page lists the queues as closed. It is now 08:50am. Does the script just need to be updated?
It has been corrected.
by raymond
Tue Jun 22, 2010 6:53 pm
Forum: VOIP
Topic: VoIP Server down
Replies: 140
Views: 12696

Re: VoIP Server down

Please contact dbadmin@exetel.com.au with your service number.
by raymond
Fri Jun 18, 2010 5:17 pm
Forum: Improvement & suggestions
Topic: User facilities - error
Replies: 2
Views: 1118

Re: User facilities - error

It has been corrected.
by raymond
Fri Jun 11, 2010 6:42 pm
Forum: Improvement & suggestions
Topic: Passworded Forum
Replies: 20
Views: 3105

Re: PASSWORDED FORUM

Mixer wrote:It's also a pain in the I/O to have to log in numerous times after the session times out.
Can you try again with new set session time out?
by raymond
Fri Jun 11, 2010 6:36 pm
Forum: Improvement & suggestions
Topic: Passworded Forum
Replies: 20
Views: 3105

Re: PASSWORDED FORUM

Please Exetel, if we must do this, get it right. I have just had to set up a computer specially to get on board after guessing what has been done. This site, like the comments to JL's blog, is not coded correctly, and denies entry to legitimate logins from standards compliant browsers. Which browse...
by raymond
Thu Jun 10, 2010 8:58 am
Forum: VOIP
Topic: VoIP Server down
Replies: 140
Views: 12696

Re: VoIP Server down

I think it is standard setup for Billion devices.

Expire: 900 seconds
by raymond
Wed Jun 09, 2010 8:58 am
Forum: VOIP
Topic: VoIP Server down
Replies: 140
Views: 12696

Re: VoIP Server down

We will contact you today and help resolve the issue.
by raymond
Tue Jun 08, 2010 5:10 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40892

Re: Wireless Internet Included In ADSL Plan Prices

vk2ybe wrote:Can you please clarify..
I am on ADSL1 and not able to get ADSL2 at my location, I would like wireless broadband included with a new plan, what options do I have? I am unable to find any wireless options with the ADSL1 plans.
Yes, it will be on the member's facilites soon for you to change.
by raymond
Tue Jun 08, 2010 9:02 am
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40892

Re: Wireless Internet Included In ADSL Plan Prices

Hi there thanks again. Please note I can see the new plans without issue on the "Change My Service" page, however I am trying to Manage Services - ADSL, " Move service to new address ". Can this page also please be updated? https://www.exetel.com.au/members/relocation.php Thanks Plans will be added...