Search found 351 matches

by raymond
Tue Jun 08, 2010 8:49 am
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40938

Re: Wireless Internet Included In ADSL Plan Prices

Drnick wrote:I am still having the same issue. When I go to https://www.exetel.com.au/members/chang ... e_plan.php I have the option of switching to the ONAW plan. But when I click apply, my only option is the ONA plans not ONAW.
It has been fixed. Please check it again.
by raymond
Fri Jun 04, 2010 9:13 am
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 30633

Re: MoIP + SMS over IP...Finally Released

the latest version of MoIP was released today If this is the case how do existing users of MOIP get the update - and if it is by downloading it from the User Facilities are we going to be charged another $2 to download the new version? Existing MoIP won't get charged for version update. You just ne...
by raymond
Fri Jun 04, 2010 9:10 am
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 30633

Re: MoIP + SMS over IP...Finally Released

Hi Exetel, the latest version of MoIP was released today, which seem to have added a great & much needed feature "Sender" but not quite sure what the "Firewalled" is supposed to do? Is there anywhere we can few release notes for versions? Is it possible to start seperate Forum section dedicated to ...
by raymond
Wed Jun 02, 2010 11:25 am
Forum: VOIP
Topic: VoIP Server down
Replies: 140
Views: 12706

Re: VoIP Server down

We will resolve this and contact you today.
by raymond
Mon May 31, 2010 4:14 pm
Forum: VOIP
Topic: VoIP Server down
Replies: 140
Views: 12706

Re: VoIP Server down

mzc181 wrote:I do hope the fault is still being actively investigated to try and resolve today as we are 4 days into this problem now.
We will contact you shortly.
by raymond
Sat May 29, 2010 1:43 pm
Forum: VOIP
Topic: VoIP Server down
Replies: 140
Views: 12706

Re: VoIP Server down

We are looking for the issue of inbound calls. We will resolve it as soon as possible.
by raymond
Thu May 27, 2010 12:47 pm
Forum: Member facilities & usage meter
Topic: User facilities and modem password
Replies: 2
Views: 826

Re: User facilities and modem password

Previously, we keep two different password for modem radius password and member's facilies login password.

About two years ago, we consolidated the passwords to one. It is easier for customers if they don't have to remember two passwords.
by raymond
Sun May 16, 2010 9:38 am
Forum: Web site
Topic: Incorrect plan pricing in members area
Replies: 2
Views: 2705

Re: Incorrect plan pricing in members area

It has been corrected.
by raymond
Wed Apr 28, 2010 8:40 pm
Forum: Archived threads
Topic: ADSL2 Plan Changes
Replies: 255
Views: 23083

Re: ADSL2 Plan Changes

gong_guy wrote:When will the option to change from the default shaping option to 50 cents per GB be available to us in the User facilities ?


Thanks
This has been up on the member's facilities.

https://www.exetel.com.au/members/account_view_plan.php
by raymond
Wed Apr 28, 2010 12:23 pm
Forum: Member facilities & usage meter
Topic: Wildlife donation calulation error.
Replies: 13
Views: 3061

Re: Wildlife donation calulation error.

HSPA has been corrected too.
by raymond
Wed Apr 28, 2010 11:22 am
Forum: Member facilities & usage meter
Topic: Wildlife donation calulation error.
Replies: 13
Views: 3061

Re: Wildlife donation calulation error.

It has been corrected. Please double check.

Project Monthly Donation Amount Donation Start Date Donation Cancel Date Update
Save The Regent Honey Eater $2.00 2009-01-01
Southern Ark Project $2.00 2009-01-01
WA Sanctuary Project $2.00 2009-01-01
Carbon Neutralisation $2.00 2009-01-01
by raymond
Tue Apr 27, 2010 5:42 pm
Forum: Member facilities & usage meter
Topic: Wildlife donation calulation error.
Replies: 13
Views: 3061

Re: Wildlife donation calulation error.

It has been corrected.
by raymond
Tue Apr 27, 2010 9:28 am
Forum: Archived threads
Topic: ADSL2 Plan Changes
Replies: 255
Views: 23083

Re: ADSL2 Plan Changes

MikeTurner wrote:Was just about to upgrade to one of the New ADSL2 plans, and the final prompt is incorrect.
Column error has been corrected.
by raymond
Mon Apr 12, 2010 11:24 pm
Forum: VOIP
Topic: Other side can't hear
Replies: 13
Views: 974

Re: Other side can't hear

It should be fixed.
by raymond
Wed Apr 07, 2010 11:43 am
Forum: Member facilities & usage meter
Topic: Eastern Standard Time
Replies: 2
Views: 502

Re: Eastern Standard Time

Usage meter is calculated correctly.

Member's facilities has a reference for usage time zone based on different service location. The reference wasn't automatically. It has been fixed.