Exetel customer help forum

All users have inherently been advised as this was always the case.

We have begun strictly enforcing rules for the "Sender" field already specified within our HTTP API Document. HTTP API Documentation Section 1.1 The name or number of the SMS sender that will appear on the destination mobile handset. Restricted to 11 alphanumeric characters or 15 numerical character...

As private information cannot be discussed on a public forum, please email residentialsupport@exetel.com.au with details of your actual mobile number, your service number and the times you have sent the messages.

Feel free to reference this forum post.

Cheers

In regards to the SMS API option,

I believe you're looking for

It'll be looked into and addressed.

Cheers.

Currently there is no issue with the fax platform.

If you have a specific fault I suggest emailing residentialsupport@exetel.com.au as it cannot be resolved via the forum. If you have indeed already emailed support, then please be patient.

Cheers Will

Please supply your fax did number to residentailsupport@exetel.com.au or simply dial your fax number and see if you get a fax tone.

Cheers

Please send an email to residentialsupport@exetel.com.au with the fax numbers.

Hi,

All faxes should be processed now. There was a delay from approximately 6:30am.
There was also a delay on email notifications which was pushed through.

Cheers

Hi,

I have identified an issue and resolved it. Previous faxes submitted have been purged and must be resubmitted.

Cheers Will

Apologies, to further clarify.

Can you please include you service details and the messages (to, from, time) you sent in which you are referring too.

Cheers

As this involves the exchange of private information for further investigation can you please email residentialsupport@exetel.com.au.

Cheers Will

Hi Rob,

You can remove the 0011 as we only use country code.

So as an example, sending to an Australian mobile such as 0400000000. If I wanted to enter it as an International mobile number I would enter 61400000000

Hope that clarifies the format.

Cheers.

Hi,

Can you please PM me your ticket number or your mobile number?

Cheers Will

Hi Guys,

I'm currently confirming the possibility of this.

Cheers Will