Search found 510 matches

by William M
Thu Aug 26, 2010 4:02 pm
Forum: SMS via ADSL
Topic: Invalid Sender?
Replies: 4
Views: 5615

Re: Invalid Sender?

All users have inherently been advised as this was always the case.
by William M
Thu Aug 26, 2010 3:00 pm
Forum: SMS via ADSL
Topic: Invalid Sender?
Replies: 4
Views: 5615

Re: Invalid Sender?

We have begun strictly enforcing rules for the "Sender" field already specified within our HTTP API Document. HTTP API Documentation Section 1.1 The name or number of the SMS sender that will appear on the destination mobile handset. Restricted to 11 alphanumeric characters or 15 numerical character...
by William M
Tue Aug 24, 2010 3:15 pm
Forum: SMS via ADSL
Topic: eXeSMS publishing wrong sender number
Replies: 3
Views: 5519

Re: eXeSMS publishing wrong sender number

As private information cannot be discussed on a public forum, please email residentialsupport@exetel.com.au with details of your actual mobile number, your service number and the times you have sent the messages.

Feel free to reference this forum post.

Cheers
by William M
Fri Aug 13, 2010 3:26 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 485
Views: 64963

Re: Report Broken Links/Failed Web Functions Here

In regards to the SMS API option,

I believe you're looking for
api.jpg
API
api.jpg (81.92 KiB) Viewed 2712 times
by William M
Mon Aug 09, 2010 3:36 pm
Forum: Fax via ADSL
Topic: Issues with Fax Usage page
Replies: 1
Views: 4962

Re: Issues with Fax Usage page

It'll be looked into and addressed.

Cheers.
by William M
Wed Aug 04, 2010 2:53 pm
Forum: Fax via ADSL
Topic: Faxes busted again?
Replies: 4
Views: 5557

Re: Faxes busted again?

Currently there is no issue with the fax platform.

If you have a specific fault I suggest emailing residentialsupport@exetel.com.au as it cannot be resolved via the forum. If you have indeed already emailed support, then please be patient.

Cheers Will
by William M
Wed Jul 14, 2010 3:54 pm
Forum: Fax via ADSL
Topic: Fax service down?
Replies: 3
Views: 5256

Re: Fax service down?

Please supply your fax did number to residentailsupport@exetel.com.au or simply dial your fax number and see if you get a fax tone.

Cheers
by William M
Thu Jul 01, 2010 1:40 pm
Forum: Fax via ADSL
Topic: Engaged tone this morning.....
Replies: 1
Views: 4921

Re: Engaged tone this morning.....

Please send an email to residentialsupport@exetel.com.au with the fax numbers.
by William M
Thu Jul 01, 2010 11:54 am
Forum: Fax via ADSL
Topic: Server overload?
Replies: 1
Views: 4903

Re: Server overload?

Hi,

All faxes should be processed now. There was a delay from approximately 6:30am.
There was also a delay on email notifications which was pushed through.

Cheers
by William M
Mon Jun 28, 2010 8:40 am
Forum: Fax via ADSL
Topic: fax2email not working?
Replies: 14
Views: 7955

Re: fax2email not working?

Hi,

I have identified an issue and resolved it. Previous faxes submitted have been purged and must be resubmitted.

Cheers Will
by William M
Thu Jun 24, 2010 3:50 pm
Forum: SMS via ADSL
Topic: long SMS messages stuffing up
Replies: 6
Views: 4047

Re: long SMS messages stuffing up

Apologies, to further clarify.

Can you please include you service details and the messages (to, from, time) you sent in which you are referring too.

Cheers
by William M
Thu Jun 24, 2010 3:45 pm
Forum: SMS via ADSL
Topic: long SMS messages stuffing up
Replies: 6
Views: 4047

Re: long SMS messages stuffing up

As this involves the exchange of private information for further investigation can you please email residentialsupport@exetel.com.au.

Cheers Will
by William M
Fri Jun 18, 2010 5:06 pm
Forum: SMS via ADSL
Topic: Using ExeSMS to send sms to USA
Replies: 4
Views: 5773

Re: Using ExeSMS to send sms to USA

Hi Rob,

You can remove the 0011 as we only use country code.

So as an example, sending to an Australian mobile such as 0400000000. If I wanted to enter it as an International mobile number I would enter 61400000000

Hope that clarifies the format.

Cheers.
by William M
Thu Jun 17, 2010 11:48 am
Forum: Mobile services
Topic: Mobile Cap plan + MoIP
Replies: 9
Views: 906

Re: Mobile Cap plan + MoIP

Hi,

Can you please PM me your ticket number or your mobile number?

Cheers Will
by William M
Thu Jun 17, 2010 10:37 am
Forum: Fax via ADSL
Topic: Encrypted outbound faxes
Replies: 3
Views: 5772

Re: Encrypted outbound faxes

Hi Guys,

I'm currently confirming the possibility of this.

Cheers Will