Search found 510 matches

by William M
Tue Jun 08, 2010 4:45 pm
Forum: SMS via ADSL
Topic: SMS not being delivered
Replies: 4
Views: 5661

Re: SMS not being delivered

Is this a problem with the end phone? ( it has been receiving phone calls and other SMS O.K. ) is it a problem with the Telstra network? is it a problem with Exetel's (or it's suppliers) connection to the Telstra network? All are possible situations. is it a problem somewhere else? From the previou...
by William M
Tue Jun 08, 2010 4:09 pm
Forum: SMS via ADSL
Topic: SMS not being delivered
Replies: 4
Views: 5661

Re: SMS not being delivered

SENT - No confirmation from the destination network/handset has been passed only confirmation of receipt of the request and acknowledgment of its pending delivery.
DELIVERED - Confirmation from the destination network has been passed back confirming delivery to the handset.

Cheers Will
by William M
Tue Jun 08, 2010 3:35 pm
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 30635

Re: MoIP + SMS over IP...Finally Released

It would depend on how the proxy is configured.
I would assume that there is some security in place to ensure that the proxy isn't abused and hence the System Administration of the proxy could possibly have ports blocked disabling VoIP.

Cheers Will
by William M
Tue Jun 08, 2010 2:20 pm
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 30635

Re: MoIP + SMS over IP...Finally Released

Hi Glenn, So just to verify, when you are connected to WiFi you should turn on "Firewalled"? Yes, that's correct. It appears that wireless works regardless whether it is on or off, can I ask what the benefits are with it turned on, eg: quality? Without the firewall option turned on you should not be...
by William M
Mon Jun 07, 2010 10:23 am
Forum: SMS via ADSL
Topic: eXsms - Could not find the main class
Replies: 4
Views: 3582

Re: eXsms - Could not find the main class

Unfortunately, no.
by William M
Mon Jun 07, 2010 8:59 am
Forum: SMS via ADSL
Topic: eXsms - Could not find the main class
Replies: 4
Views: 3582

Re: eXsms - Could not find the main class

Did you change the destination folder during installation?

Cheers Will
by William M
Mon Jun 07, 2010 8:51 am
Forum: Fax via ADSL
Topic: fax2email not working?
Replies: 14
Views: 7938

Re: fax2email not working?

Hi trk,

I've checked our logs and don't see any delay for the time you've specified.

Did you never receive the fax?

Cheers Will
by William M
Mon Jun 07, 2010 8:47 am
Forum: Fax via ADSL
Topic: Failed to send
Replies: 8
Views: 6654

Re: Failed to send

Hi Tim, Can you please email residentialsupport@exetel.com.au with the your service details (Eg. Service Number), where you sent the fax to (Eg. ????????@fax.exemail.com.au), where you sent the fax from (Eg. tim@exemail.com.au). Generally, (95% of cases) if you didn't receive any email response, you...
by William M
Fri Jun 04, 2010 9:16 am
Forum: Fax via ADSL
Topic: Failed to send
Replies: 8
Views: 6654

Re: Failed to send

Hi aph,

I've checked service and it should now be processing once more.

Cheers WIll
by William M
Thu May 27, 2010 2:17 pm
Forum: Fax via ADSL
Topic: New Melbourne, Adelaide Fax DID's
Replies: 0
Views: 4827

New Melbourne, Adelaide Fax DID's

Hi All,

New Melbourne and Adelaide Fax DID's are now available for order.

Cheers Will
by William M
Thu May 27, 2010 2:15 pm
Forum: Fax via ADSL
Topic: SYDNEY DID
Replies: 13
Views: 8008

Re: SYDNEY DID

Hi All,

New Sydney DID's have been added.

Cheers Will
by William M
Tue May 25, 2010 9:02 am
Forum: Member facilities & usage meter
Topic: SMS phone number verification
Replies: 2
Views: 940

Re: SMS phone number verification

Hi,

I've resent the verification code you have entered so that you avoid the $0.05 charge to resend. The previous message could not be delivered as the handset was not available for delivery.

Cheers Will
by William M
Tue May 04, 2010 8:39 am
Forum: SMS via ADSL
Topic: email to sms
Replies: 4
Views: 3154

Re: email to sms

Hi,

Our contact for technical support is residentialsupport@exetel.com.au.

Cheers Will
by William M
Mon May 03, 2010 12:02 pm
Forum: SMS via ADSL
Topic: email to sms
Replies: 4
Views: 3154

Re: email to sms

Hi,

If you're forwarding an attachment with the voicemail message it will be rejected as the service does not parse files or emails larger than a certain file size.
Also, is there text in the body. If there isn't any text it will also be rejected.

Cheers Will
by William M
Thu Apr 29, 2010 9:23 am
Forum: Fax via ADSL
Topic: Fax Inbound Upgrades
Replies: 12
Views: 7280

Re: Fax Inbound Upgrades

Hi Geoff, I can provide you with assurances prior to the problem being resolved. While they mean very little, its the only thing in my power to offer you. I cannot control what you perceive, whether right or wrong, as you'll only know something is being 'done' when the problem is resolved. I can giv...