Exetel customer help forum

Is this a problem with the end phone? ( it has been receiving phone calls and other SMS O.K. ) is it a problem with the Telstra network? is it a problem with Exetel's (or it's suppliers) connection to the Telstra network? All are possible situations. is it a problem somewhere else? From the previou...

SENT - No confirmation from the destination network/handset has been passed only confirmation of receipt of the request and acknowledgment of its pending delivery.
DELIVERED - Confirmation from the destination network has been passed back confirming delivery to the handset.

Cheers Will

It would depend on how the proxy is configured.
I would assume that there is some security in place to ensure that the proxy isn't abused and hence the System Administration of the proxy could possibly have ports blocked disabling VoIP.

Cheers Will

Hi Glenn, So just to verify, when you are connected to WiFi you should turn on "Firewalled"? Yes, that's correct. It appears that wireless works regardless whether it is on or off, can I ask what the benefits are with it turned on, eg: quality? Without the firewall option turned on you should not be...

Unfortunately, no.

Did you change the destination folder during installation?

Cheers Will

Hi trk,

I've checked our logs and don't see any delay for the time you've specified.

Did you never receive the fax?

Cheers Will

Hi Tim, Can you please email residentialsupport@exetel.com.au with the your service details (Eg. Service Number), where you sent the fax to (Eg. ????????@fax.exemail.com.au), where you sent the fax from (Eg. tim@exemail.com.au). Generally, (95% of cases) if you didn't receive any email response, you...

Hi aph,

I've checked service and it should now be processing once more.

Cheers WIll

Hi All,

New Melbourne and Adelaide Fax DID's are now available for order.

Cheers Will

Hi All,

New Sydney DID's have been added.

Cheers Will

Hi,

I've resent the verification code you have entered so that you avoid the $0.05 charge to resend. The previous message could not be delivered as the handset was not available for delivery.

Cheers Will

Hi,

Our contact for technical support is residentialsupport@exetel.com.au.

Cheers Will

Hi,

If you're forwarding an attachment with the voicemail message it will be rejected as the service does not parse files or emails larger than a certain file size.
Also, is there text in the body. If there isn't any text it will also be rejected.

Cheers Will

Hi Geoff, I can provide you with assurances prior to the problem being resolved. While they mean very little, its the only thing in my power to offer you. I cannot control what you perceive, whether right or wrong, as you'll only know something is being 'done' when the problem is resolved. I can giv...