Exetel customer help forum

Hi Geoff, There is red tape that is required to be addressed for upgrades, as this forum is titled, to be implemented. I'm not going to comment or speculate on the issue at this stage as there's no point in trying to comment about something that hasn't happened yet, so please be a little more patien...

Can you also provide the ticket number?

Cheers Will

I've tested the call forwarding, but cannot replicate the issue that you have described.

You'll need to PM me your service number, the VOIP number and the forwarding number set.

Cheers Will

Hi Geoff,

Unfortunately at this stage I can advise that while the technical issues have been address, there are other issues (red tape) that need to be overcome prior to them taking place.
I should have further information about this next week.

Cheers Will

I'm currently looking into this issue.

Cheers Will

Yes, we shall change it.

Hi Sable,

That summary is now displayed.

Cheers.

Hi sable,

I've spoken with the developer currently working on it and it's still in progress.
It should be implemented soon.

Cheers Will

Again, Exetel has not made any change to its SMS service nor has it been advised or have advised our downstream partner to modify the service.

Cheers Will

Hi Alex,

The main one would be your friends, relatives etc would be charged for a calling a Melbourne number rather than a Sydney number. So if you're based in Sydney, everyone in Sydney would be charged interstate rates.

Cheers Will

Hi Alex,

Still no final date on their availability.
Since we've routed things differently for fax recently, they take longer to order.

Cheers

Hi,

As it is a Virtual Mobile Number the timezone is able to be set. They should be set by default to AEST but I'm assuming this is not the case.

Fixing this is not a problem, can you PM me the Virtual Mobile Number?

Cheers Will

Hi,

Changes were made on that date as email were being incorrectly discarded.

Cheers Will

Hi FGOB,

I'll get a date for you.

Cheers Will

Hi,

You should be able to change IP addresses now.

Cheers Will