Search found 74 matches

by Surfn Chick
Thu Jun 13, 2013 12:34 pm
Forum: Member facilities & usage meter
Topic: VOIP password in Member's Facility
Replies: 3
Views: 4067

Re: VOIP password in Member's Facility

Does seem like a lot of work. The scanario would be if a customer was talking to support staff using their VOIP service regarding maybe some issues they reset their password then they don't have VOIP to call for free and have to use another method ie. their mobile phone. Surely that can be a problem...
by Surfn Chick
Mon May 27, 2013 3:45 pm
Forum: VOIP
Topic: VOIP registration drops out
Replies: 6
Views: 3083

Re: VOIP registration drops out

Have you tried a firmware upgrade the release notes as I have attached did say they were addressing VOIP issues with some service providers. http://support.netcommwireless.com/product/fibre/nf3adv-02 Maybe the forum could confirm if you could try replacing sip1.exetel.com.au with 58.96.1.2? Have you...
by Surfn Chick
Sun May 26, 2013 3:48 pm
Forum: Member facilities & usage meter
Topic: VOIP password in Member's Facility
Replies: 3
Views: 4067

VOIP password in Member's Facility

Could the forum please advise what has happened to our VOIP password being available in our member's facility? Have i missed something or has it been omitted on purpose?
by Surfn Chick
Fri Feb 22, 2013 2:11 pm
Forum: NBN and other Fibre Services
Topic: UNI-V voice service
Replies: 17
Views: 7297

Re: UNI-V voice service

I'm just curious. For those of us already on the NBN would Exetel be then offering two different services for phone calls ...VOIP or NBN voice?
by Surfn Chick
Wed Aug 01, 2012 5:12 pm
Forum: NBN and other Fibre Services
Topic: Fibre FAQ
Replies: 28
Views: 21184

Re: Fibre FAQ

Exetel will confirm/advise when it is ready to order or in the meantime you can check by going to this page and scrolling to the bottom enter your street and that will tell you if you are able to order: http://www.exetel.com.au/residential-fibre-sq.php I am in Kiama Downs and I can advise that you c...
by Surfn Chick
Tue Jul 17, 2012 8:49 pm
Forum: VOIP
Topic: Netcomm NB16wv firmware
Replies: 1
Views: 1955

Re: Netcomm NB16wv firmware

Thanks for your news on this. I thought we were up to firmware R0.11 then when I checked the Netcomm website it was 9 again. Was I imagining this? It was at .09 back in May. Anyway, might answer why a few of my customers VOIP are getting the issues you mentioned but only today. How was the downgrade...
by Surfn Chick
Mon Jun 04, 2012 11:28 am
Forum: VOIP
Topic: Echo
Replies: 1
Views: 1149

Echo

Would the forum have any suggestions other than what I have already tried as below and we are using the NBN for the internet.


Volume has been turned down
Codec set to G711 u

There is no PSTN for incoming calls
by Surfn Chick
Mon May 07, 2012 9:19 pm
Forum: HSPA connections
Topic: moip for mobile phone
Replies: 11
Views: 7220

Re: moip for mobile phone

I have uninstalled & re-installed. Still unable connect to mobile calls. And the "Exetel HSPA internet connection" still doesn't show for the access point. Should it be showing or can I just select Internet for the access point? The call appears to be connecting but there is no dial tone. Interestin...
by Surfn Chick
Sun May 06, 2012 7:43 pm
Forum: HSPA connections
Topic: moip for mobile phone
Replies: 11
Views: 7220

Re: moip for mobile phone

I am unable to make mobile calls from my MOIP app. Getting a message "normal call clearing" I have installed the MOIP app and it is showing as "registered" I have a Nokia E63 My service is showing as 3G and I have full service. I have a mobile plan Z8 I have the software installation set to "all" Th...
by Surfn Chick
Tue May 01, 2012 7:49 pm
Forum: VOIP
Topic: VOIP RV plans
Replies: 2
Views: 1309

VOIP RV plans

Could the forum please confirm or answer: The RV5 plan for example includes 60 calls and every call over and above the 60 calls is charged at .10cents for landline or to mobile .25 cents? Are we still able to apply for the VP plans or is that something that will be removed from our member's facility...
by Surfn Chick
Thu Apr 12, 2012 5:59 pm
Forum: VOIP
Topic: Porting Virgin VOIP to Exetel VOIP
Replies: 2
Views: 1148

Porting Virgin VOIP to Exetel VOIP

If a Virgin broadband & VOIP customer would like to come across to Exetel for their broadband and VOIP and keep their existing VOIP number that they have with Virgin - is that possible? There is no landline available.
by Surfn Chick
Sun Apr 08, 2012 11:07 am
Forum: Wireless broadband
Topic: SIM and/or USB stick
Replies: 3
Views: 4690

Re: SIM and/or USB stick

Thanks that is the info I need.

Also if you get the prepaid wireless broadband through members facilities can it be just a one off - it isn't really that clear on the order form, Wiki FAQS,or billing.
by Surfn Chick
Wed Apr 04, 2012 8:22 pm
Forum: Wireless broadband
Topic: SIM and/or USB stick
Replies: 3
Views: 4690

SIM and/or USB stick

Having never had anything to do with wireless broadband could the forum kindly explain it to me. I have read the mobile broadband FAQ and been searching here for a few hours. Here is the situation: Travelling with a laptop & do not want to go into contract. Do I need a SIM card and the USB stick? An...
by Surfn Chick
Fri Feb 03, 2012 3:46 pm
Forum: Improvement & suggestions
Topic: Help Desk - Live Chat
Replies: 3
Views: 3845

Re: Help Desk - Live Chat

Thanks but when I get to the security box

Java has discovered application components that could indicate a security concern

Do I click yes or no?
by Surfn Chick
Fri Feb 03, 2012 2:33 pm
Forum: Improvement & suggestions
Topic: Help Desk - Live Chat
Replies: 3
Views: 3845

Help Desk - Live Chat

Would Exetel consider having a Live Chat for support and assistance?