Search found 68 matches

by Surfn Chick
Mon Jun 04, 2012 11:28 am
Forum: VOIP
Topic: Echo
Replies: 1
Views: 1047

Echo

Would the forum have any suggestions other than what I have already tried as below and we are using the NBN for the internet.


Volume has been turned down
Codec set to G711 u

There is no PSTN for incoming calls
by Surfn Chick
Mon May 07, 2012 9:19 pm
Forum: HSPA connections
Topic: moip for mobile phone
Replies: 11
Views: 6645

Re: moip for mobile phone

I have uninstalled & re-installed. Still unable connect to mobile calls. And the "Exetel HSPA internet connection" still doesn't show for the access point. Should it be showing or can I just select Internet for the access point? The call appears to be connecting but there is no dial tone. Interestin...
by Surfn Chick
Sun May 06, 2012 7:43 pm
Forum: HSPA connections
Topic: moip for mobile phone
Replies: 11
Views: 6645

Re: moip for mobile phone

I am unable to make mobile calls from my MOIP app. Getting a message "normal call clearing" I have installed the MOIP app and it is showing as "registered" I have a Nokia E63 My service is showing as 3G and I have full service. I have a mobile plan Z8 I have the software installation set to "all" Th...
by Surfn Chick
Tue May 01, 2012 7:49 pm
Forum: VOIP
Topic: VOIP RV plans
Replies: 2
Views: 1162

VOIP RV plans

Could the forum please confirm or answer: The RV5 plan for example includes 60 calls and every call over and above the 60 calls is charged at .10cents for landline or to mobile .25 cents? Are we still able to apply for the VP plans or is that something that will be removed from our member's facility...
by Surfn Chick
Thu Apr 12, 2012 5:59 pm
Forum: VOIP
Topic: Porting Virgin VOIP to Exetel VOIP
Replies: 2
Views: 1030

Porting Virgin VOIP to Exetel VOIP

If a Virgin broadband & VOIP customer would like to come across to Exetel for their broadband and VOIP and keep their existing VOIP number that they have with Virgin - is that possible? There is no landline available.
by Surfn Chick
Sun Apr 08, 2012 11:07 am
Forum: Wireless broadband
Topic: SIM and/or USB stick
Replies: 3
Views: 4407

Re: SIM and/or USB stick

Thanks that is the info I need.

Also if you get the prepaid wireless broadband through members facilities can it be just a one off - it isn't really that clear on the order form, Wiki FAQS,or billing.
by Surfn Chick
Wed Apr 04, 2012 8:22 pm
Forum: Wireless broadband
Topic: SIM and/or USB stick
Replies: 3
Views: 4407

SIM and/or USB stick

Having never had anything to do with wireless broadband could the forum kindly explain it to me. I have read the mobile broadband FAQ and been searching here for a few hours. Here is the situation: Travelling with a laptop & do not want to go into contract. Do I need a SIM card and the USB stick? An...
by Surfn Chick
Fri Feb 03, 2012 3:46 pm
Forum: Improvement & suggestions
Topic: Help Desk - Live Chat
Replies: 3
Views: 3617

Re: Help Desk - Live Chat

Thanks but when I get to the security box

Java has discovered application components that could indicate a security concern

Do I click yes or no?
by Surfn Chick
Fri Feb 03, 2012 2:33 pm
Forum: Improvement & suggestions
Topic: Help Desk - Live Chat
Replies: 3
Views: 3617

Help Desk - Live Chat

Would Exetel consider having a Live Chat for support and assistance?
by Surfn Chick
Thu Feb 02, 2012 3:26 pm
Forum: VOIP
Topic: Porting PSTN to VOIP
Replies: 8
Views: 1796

Re: Porting PSTN to VOIP

Ok now that's sorted re the adapter V210P that is not able to carry two VOIP accounts. I still have some questions that have been unanswered by billing and other staff members. I will start with this one as it may answer other questions I have: 1. Why is my ported PSTN to VOIP account listed as "Bus...
by Surfn Chick
Fri Jan 20, 2012 6:10 pm
Forum: VOIP
Topic: Porting PSTN to VOIP
Replies: 8
Views: 1796

Re: Porting PSTN to VOIP

Yes I have 2 VOIP numbers. The first being my ported Telstra number. The second being the original VOIP number as it is a Sydney number and my contacts in Sydney can still call me for a local call. We live outside Sydney. So the configuration of the ATA shouldn't change and I should keep the setting...
by Surfn Chick
Fri Jan 20, 2012 4:16 pm
Forum: VOIP
Topic: Porting PSTN to VOIP
Replies: 8
Views: 1796

Porting PSTN to VOIP

I am using an Asus Router with a V210P ATA adapter. Exetel have provided two sets of usernames and passwords one username being my original VOIP no. and password which was the original VOIP details as I have been using VOIP for quite a few years. and the other my original Telephone (PSTN number) wit...
by Surfn Chick
Wed Oct 05, 2011 4:02 pm
Forum: Products & services
Topic: ADSL Referral Bonus
Replies: 8
Views: 8848

Re: ADSL Referral Bonus

Thanks for that information. However, the majority of people living in the Kiama Downs/Minnamurra area that I know have NBN ready homes and are with another ISP I couldn't imagine them wanting to change for ADSL2 but I will keep it in mind. The local community are interested in NBN fibre and ask tho...
by Surfn Chick
Mon Oct 03, 2011 4:22 pm
Forum: Products & services
Topic: ADSL Referral Bonus
Replies: 8
Views: 8848

Re: ADSL Referral Bonus

Hi Just wondering as I am now on the new NBN fibre service can I take part in a referral bonus?
by Surfn Chick
Sun Sep 18, 2011 8:01 pm
Forum: NBN and other Fibre Services
Topic: What Modem/Router Do I Need For A Fibre Service?
Replies: 27
Views: 13534

Re: What Modem/Router Do I Need For A Fibre Service?

To Jokin if your available. You gave me some advice back on Jul 26. The fibre has been connected now & I was lucky that a neighbour loaned me a Netcomm 803n to get started. I realise this is not the router that Exetel recommended however I am getting speeds of up to 65mbps from it. Its given me time...