Search found 64 matches

by Surfn Chick
Thu Apr 12, 2012 5:59 pm
Forum: VOIP
Topic: Porting Virgin VOIP to Exetel VOIP
Replies: 2
Views: 922

Porting Virgin VOIP to Exetel VOIP

If a Virgin broadband & VOIP customer would like to come across to Exetel for their broadband and VOIP and keep their existing VOIP number that they have with Virgin - is that possible? There is no landline available.
by Surfn Chick
Sun Apr 08, 2012 11:07 am
Forum: Wireless broadband
Topic: SIM and/or USB stick
Replies: 3
Views: 4186

Re: SIM and/or USB stick

Thanks that is the info I need.

Also if you get the prepaid wireless broadband through members facilities can it be just a one off - it isn't really that clear on the order form, Wiki FAQS,or billing.
by Surfn Chick
Wed Apr 04, 2012 8:22 pm
Forum: Wireless broadband
Topic: SIM and/or USB stick
Replies: 3
Views: 4186

SIM and/or USB stick

Having never had anything to do with wireless broadband could the forum kindly explain it to me. I have read the mobile broadband FAQ and been searching here for a few hours. Here is the situation: Travelling with a laptop & do not want to go into contract. Do I need a SIM card and the USB stick? An...
by Surfn Chick
Fri Feb 03, 2012 3:46 pm
Forum: Improvement & suggestions
Topic: Help Desk - Live Chat
Replies: 3
Views: 2832

Re: Help Desk - Live Chat

Thanks but when I get to the security box

Java has discovered application components that could indicate a security concern

Do I click yes or no?
by Surfn Chick
Fri Feb 03, 2012 2:33 pm
Forum: Improvement & suggestions
Topic: Help Desk - Live Chat
Replies: 3
Views: 2832

Help Desk - Live Chat

Would Exetel consider having a Live Chat for support and assistance?
by Surfn Chick
Thu Feb 02, 2012 3:26 pm
Forum: VOIP
Topic: Porting PSTN to VOIP
Replies: 8
Views: 1623

Re: Porting PSTN to VOIP

Ok now that's sorted re the adapter V210P that is not able to carry two VOIP accounts. I still have some questions that have been unanswered by billing and other staff members. I will start with this one as it may answer other questions I have: 1. Why is my ported PSTN to VOIP account listed as "Bus...
by Surfn Chick
Fri Jan 20, 2012 6:10 pm
Forum: VOIP
Topic: Porting PSTN to VOIP
Replies: 8
Views: 1623

Re: Porting PSTN to VOIP

Yes I have 2 VOIP numbers. The first being my ported Telstra number. The second being the original VOIP number as it is a Sydney number and my contacts in Sydney can still call me for a local call. We live outside Sydney. So the configuration of the ATA shouldn't change and I should keep the setting...
by Surfn Chick
Fri Jan 20, 2012 4:16 pm
Forum: VOIP
Topic: Porting PSTN to VOIP
Replies: 8
Views: 1623

Porting PSTN to VOIP

I am using an Asus Router with a V210P ATA adapter. Exetel have provided two sets of usernames and passwords one username being my original VOIP no. and password which was the original VOIP details as I have been using VOIP for quite a few years. and the other my original Telephone (PSTN number) wit...
by Surfn Chick
Wed Oct 05, 2011 4:02 pm
Forum: Products & services
Topic: ADSL Referral Bonus
Replies: 8
Views: 8137

Re: ADSL Referral Bonus

Thanks for that information. However, the majority of people living in the Kiama Downs/Minnamurra area that I know have NBN ready homes and are with another ISP I couldn't imagine them wanting to change for ADSL2 but I will keep it in mind. The local community are interested in NBN fibre and ask tho...
by Surfn Chick
Mon Oct 03, 2011 4:22 pm
Forum: Products & services
Topic: ADSL Referral Bonus
Replies: 8
Views: 8137

Re: ADSL Referral Bonus

Hi Just wondering as I am now on the new NBN fibre service can I take part in a referral bonus?
by Surfn Chick
Sun Sep 18, 2011 8:01 pm
Forum: NBN and other Fibre Services
Topic: What Modem/Router Do I Need For A Fibre Service?
Replies: 27
Views: 13060

Re: What Modem/Router Do I Need For A Fibre Service?

To Jokin if your available. You gave me some advice back on Jul 26. The fibre has been connected now & I was lucky that a neighbour loaned me a Netcomm 803n to get started. I realise this is not the router that Exetel recommended however I am getting speeds of up to 65mbps from it. Its given me time...
by Surfn Chick
Wed Sep 14, 2011 6:03 pm
Forum: NBN and other Fibre Services
Topic: Fibre FAQ
Replies: 22
Views: 16823

Re: Fibre FAQ

With regards to our VOIP service and the fibre, do you know how long before we can use the ONT UNI V1 and UNI V2? months or years?
by Surfn Chick
Thu Sep 01, 2011 8:22 pm
Forum: Mobile services
Topic: July Z* mobile specials
Replies: 97
Views: 8237

Re: July Z* mobile specials

Good evening Followed the mobile phone z plan setup log on to members facilities with username,password that works. Once you have logged in please check details - yes that is correct. Then Could the forum please confirm that after logging in to above there is an: 'Activate' button I do not have an a...
by Surfn Chick
Tue Aug 30, 2011 3:46 pm
Forum: NBN and other Fibre Services
Topic: Minnamurra NBN Trial
Replies: 8
Views: 5582

Re: Minnamurra NBN Trial

Could an exetel staff member, please check my speed. This is obviously not correct.

http://www.speedtest.net/result/1456878601.png
by Surfn Chick
Tue Jul 26, 2011 9:58 pm
Forum: NBN and other Fibre Services
Topic: What Modem/Router Do I Need For A Fibre Service?
Replies: 27
Views: 13060

Re: What Modem/Router Do I Need For A Fibre Service?

Thanks jokiin.

I understand your message.

Thank you for your good advice because it will give me time to have a look at your recommendations.