Exetel customer help forum

thanks for those options dbr, looks like porting will take too long, i cant afford any down time with my landline. internet i dont really care, i can get internet by other means. anyway at 3pm the lady at telstra is gonna call me back, if no responce from exetel, i'll give permission to telstra to t...

hi i changed over from ADSL1 to naked adsl2. i thought "naked" adsl meant that i just don't use exetel phone, but get to keep my existing telstra. i never knew this meant that my existing telstra phone number 02 9808 xxxx would be disconnected. this is not an option for me. it is 100% a requirement ...

hi i am just started on my 12 month contract naked adsl2 contract with exetel.

how much do i need to pay to cancell this?

thanks

i think naked means that you just dont use exetel as your phone service. "Naked" means that the dial tone is completely removed from your phone line and you don't have to pay anybody (Telstra, Optus, Exetel, etc) line rental. The normal process when migrating to Naked ADSL is for your dial tone to ...

the changeover happen very seamlessly.. i was out of internet for about 1 hour.


sweet

MikeTurner wrote:But if its Naked ADSL2, there CANT be a phone attached right?

i think naked means that you just dont use exetel as your phone service.

but i still use telstra as my landline.

i am on naked adsl2, i still have my telstra home phone connected

so if i DO have a phone connected on the same line, so i need a filter?

i know u guys only ever get complaints.

I would like to say thank you exetel for NOT charging me when my CC direct payment did not go through. I know you guys charge $10 for the inconveniecne, but i have to thank exetel for not charging me the $10.

can someone here PM me and look into my application form? i am changing over from ADSL1 to ADSL2 non phone i look under my account, under "view exetel services" it says for telephone "pending" i never wanted telephone. i am 100% sure i chose non-phone as i have the email confirmation to go with it. ...

hi i applied to change over from exetel ADSL1 to exetel ADSL2

got an email stating

"Your planned cut over date is: 2008-07-07"

does this mean that i wont have any service even ADSL1 between 1 July to 7th July?

thanks james,

can i also ask, i was off my ADSL1 contract period a long time ago, however recently i changed lines speeds on ADSL1, did that renew/reset my contract period again??

yeah but the other 2 threads which corey has posted has been asked since tuesday and still no "official" reply yet.

thnks for your reply, surely someone at exetel on their own forum can tell us?

anyone know?

i would like to know if i will need a line activation charge??
thanks

hi i am on adsl1 with u guys already i go on your website it says line activation charge (without telephone) is $0.00 http://www.exetel.com.au/a_plan_pricing_adsl2.php but under my user account, where i can click to apply to change to adsl2 it says its $110 for a line activation fee? i have been wit...