Search found 43 matches

by syncmaster
Tue Jan 13, 2009 1:35 pm
Forum: VOIP
Topic: VOIP call - poor voice quality while streaming
Replies: 10
Views: 676

Re: VOIP call - poor voice quality while streaming

If you have the manual (http://netcomm.com.au/__data/assets/file/0004/32989/NB5Plus4W_UG.pdf), QoS is on p45 (Serious geekspeak warning) Edit: Netcomm's idea of help is this piece of garbage: http://kb.netcomm.com.au/kb/print.asp?id=940&Lang=1 And their FAQ at http://www.netcomm.com.au/products/ads...
by syncmaster
Tue Jan 13, 2009 11:14 am
Forum: VOIP
Topic: VOIP call - poor voice quality while streaming
Replies: 10
Views: 676

VOIP call - poor voice quality while streaming

Hi wishing to share this topic with some fellow users who have same problem. I searched the same topic in the forum quickly in vain but please let me know if my question is already answered somewhere else. Issue; VOIP voice quality is so poor (voice is breaking up intermittently) I cannot understand...
by syncmaster
Tue Jan 06, 2009 3:16 pm
Forum: VOIP
Topic: Naked ADSL VOIP - 25c connection charge?
Replies: 3
Views: 303

Re: Naked ADSL VOIP - 25c connection charge?

Thanks for explanation. I am glad to hear that this is not for VOIP call charge.
by syncmaster
Tue Jan 06, 2009 2:34 pm
Forum: VOIP
Topic: Naked ADSL VOIP - 25c connection charge?
Replies: 3
Views: 303

Naked ADSL VOIP - 25c connection charge?

hi

I found the following text on the member's page after log in
under my ADSL service details at very bottom;

0.25 CONNECTION CHARGE APPLIES TO MOBILE CALL, NATIONAL CALL, INTERNATIONAL CALL

I believe for VOIP calls, there is no flag fall charged.
Can Exetel staff confirm this?

Thanks,
by syncmaster
Mon Dec 08, 2008 2:16 pm
Forum: Archived threads
Topic: Moving to new address with new number
Replies: 4
Views: 621

Re: Moving to new address with new number

Hi, I am moving house in approximately two weeks. I have already advised telstra and arranged for the phone to be connected on the day we move in. I even have the new service number that will be activated on this date. I am wanting to sign up one of the Exetel naked DSL plans. However my question i...
by syncmaster
Mon Nov 17, 2008 12:36 pm
Forum: Member facilities & usage meter
Topic: SMS Via Web Messages may only sent via Exetel IP Addresses
Replies: 81
Views: 10717

Re: SMS Via Web Messages may only sent via Exetel IP Addresses

Thanks for your ideal. We will add some security features to allow all Exetel user to send SMS via Exetel member's facilities before COB Monday. The detail procedure will be publish on forum too. Thanks for your quick action. I believe many users are eagerly waiting for your security features updat...
by syncmaster
Sun Nov 16, 2008 9:33 pm
Forum: Invoicing & billing
Topic: Admin fee increase
Replies: 141
Views: 18118

Re: Admin fee increase

Personally I am getting tired of these frivolous complaints, moans and groans from people that have got nothing better to do. As you can see these neverending posts, we are complaining, moaning and groaning because we don't like price increase and isn't this the place for customers expressing how t...
by syncmaster
Sat Nov 15, 2008 3:30 pm
Forum: Invoicing & billing
Topic: Changing Account Holder Name on Invoices
Replies: 3
Views: 1009

Re: Changing Account Holder Name on Invoices

James D wrote:You will need to email billing@exetel.com.au with the request to change account holder names.
Does it cost?
by syncmaster
Sat Nov 15, 2008 3:23 pm
Forum: Invoicing & billing
Topic: Admin fee increase
Replies: 141
Views: 18118

Re: Admin fee increase

"This increase has/will have nothing to do with the costs of processing credit cards or direct debits - it is based on the significantly increased risks of running the business plus the additional costs of collecting money plus the additional losses from payment defaults and the charges made to Exe...
by syncmaster
Fri Nov 14, 2008 3:13 pm
Forum: Member facilities & usage meter
Topic: SMS Via Web Messages may only sent via Exetel IP Addresses
Replies: 81
Views: 10717

Re: SMS Via Web Messages may only sent via Exetel IP Addresses

Yesterday we became aware that it was possible to hack in to a user's account/user facilities and then activate an SMS service to send (in one case over 100,000) before we stopped it. As this happened to more than one account we had to, immediately, take actions to stop that incidence of abuse whic...
by syncmaster
Fri Nov 14, 2008 2:41 pm
Forum: Member facilities & usage meter
Topic: SMS Via Web Messages may only sent via Exetel IP Addresses
Replies: 81
Views: 10717

Re: SMS Via Web Messages may only sent via Exetel IP Addresses

I just realised this restriction today at my office. and I join others here with strong objection to this restriction.

At least Exetel should give us an option to choose if we want to restrict or not.
I request Exetel management reconsider this function for their customers.
by syncmaster
Thu Oct 30, 2008 11:51 am
Forum: VOIP
Topic: Voip Incoming call failure with Zyxel P2302R, Naked ADSL2
Replies: 4
Views: 1212

Re: Voip Incoming call failure with Zyxel P2302R, Naked ADSL2

Sorry for late reply. I hope you already have sorted out your issues by now.
Otherwise, please refer to this topic.

http://forum.exetel.com.au/viewtopic.ph ... 15#p214730
by syncmaster
Thu Oct 30, 2008 9:03 am
Forum: VOIP
Topic: Set up info on Voip/fring via Mobile/HSPA
Replies: 29
Views: 21084

Re: Set up info on Voip/fring via Mobile/HSPA

How about SAMSUNG Z170 3G? It is now very cheap online.http://www.ozbargain.com.au/node/7467
This uses 3G Network UMTS 2100, but not sure if this means HSPA or not.

can I use this Z170 for Exetel VOIP service via Movile/HSPA?

Thanks,
by syncmaster
Wed Oct 29, 2008 8:53 am
Forum: VOIP
Topic: Set up info on Voip/fring via Mobile/HSPA
Replies: 29
Views: 21084

Re: Set up info on Voip/fring via Mobile/HSPA

Sorry to ask this question, but all models on the drop down menu in 'Get Fring Via PC' under VOIP>VOIP Fring can be used for Exetel Voip via Mobile/HSPA? (I don't think they can.) I understand you need a 3G mobile to use Fring/Voip via Mobile but just wonder why this drop down menu lists non 3G mobi...
by syncmaster
Wed Jul 16, 2008 11:51 am
Forum: Modem issues
Topic: nb5plus4
Replies: 19
Views: 8391

Re: nb5plus4

I am using Netcomm NB5Plus4W and having the same problem, but tried the following advice on http://forums.whirlpool.net.au/forum-replies.cfm?t=713222 and it seems it's been working. Especially, pay extra attention on the comments from the user 'Derek@home'. However I think that the way I do mine sho...