Search found 172 matches

by doggy
Thu Jan 05, 2017 11:53 am
Forum: VOIP
Topic: White Pages
Replies: 17
Views: 6210

White Pages

Previously, with my Exetel landline package, I had a lot of difficulties with White Pages entries which would disappear after a few monthsand Exetel would have to get the information reinstated. The most recent time, it was not reinstated after eight weeks. Now, with NBN, my landline number has been...
by doggy
Tue Jan 03, 2017 12:15 pm
Forum: NBN and other Fibre Services
Topic: NO Service Issues
Replies: 1
Views: 1195

NO Service Issues

I realise this is the place for Service Issues and I have been on this topic a number of times previously. However, I am pleased to report that my second move of an exetel ADSL/Exetel phone -> NBN connection has gone perfectly. I am posting here so people can see how the overall process has been imp...
by doggy
Mon Jan 02, 2017 4:18 pm
Forum: NBN and other Fibre Services
Topic: HELP- Need modem details
Replies: 4
Views: 1627

Re: HELP- Need modem details

HI Kavinda, fantastic!

All received.

I hope they let you out for some relaxation sometime soon!

Best Regards,
Dave
by doggy
Mon Jan 02, 2017 3:46 pm
Forum: NBN and other Fibre Services
Topic: HELP- Need modem details
Replies: 4
Views: 1627

Re: HELP- Need modem details

Hi Exetel,

MANY THANKS for sending me the text a few seconds ago.

Excellent!

Happy New Year,
Dave
by doggy
Mon Jan 02, 2017 11:01 am
Forum: NBN and other Fibre Services
Topic: HELP- Need modem details
Replies: 4
Views: 1627

HELP- Need modem details

Hi, NBN Activation is tomorrow morning. Have received plenty of emails and texts about this. However, I have not received the modem details (username/ pw). I logged a ticket on this to seek the details last week and it is KLD-39555-511. You can find the service number, fibre number, account number t...
by doggy
Tue Dec 20, 2016 4:50 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3395

Number ported!

HOORAY! After 35days and a few hours, my landline number has been ported and the VOIP is working fine! Thanks Exetel for getting this done. I must say that it has been an exasperating time, but for the past week+ I have been phoned every day with status updates and you have probably also been very f...
by doggy
Fri Dec 16, 2016 7:27 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3395

Re: Number still not ported

Hi 86204DV, You have somewhat hijacked my thread here. On a better-news front for myself, Exetel has called me each day for the past several days to keep me informed on escalation progress and the good news is that Optus has released my number and the porting should be completed either Monday or Tue...
by doggy
Mon Dec 12, 2016 6:18 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3395

Re: Number still not ported

Thank you for the phone call explaining that the Optus/Exetel provider (Optus) of the landline number has (according to the porting organisation) not given the clearance for the porting and that the matter has been escalated and hopefully something will happen soon. Basically, one party says they ha...
by doggy
Mon Dec 12, 2016 1:22 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3395

Re: Number still not ported

Exetel, this is ridiculous. Over 27days now with no porting and therefore no incoming calls from family, friends, people overseas, doctors. Last update from provisioning was that they were waiting on an update from their supplier and "would get back to me shortly". Well, it is 15 days since then and...
by doggy
Wed Dec 07, 2016 11:49 am
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3395

Re: Number still not ported

Now TWENTY TWO DAYS and I cannot find out anything.
I am beyond annoyed.
Dave
by doggy
Tue Dec 06, 2016 3:03 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3395

Re: Number still not ported

Hi Kavinda and Exetel, It is now THREE WEEKS and still my number is not ported. Also, no response to my request to divert the number while I wait for the VOIP. Also, no response to my email (to provisioning) on the ticket last week. To make it more incredible, I submitted an Exetel NBN request for a...
by doggy
Mon Nov 28, 2016 4:24 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3395

Number still not ported

It is now 13 days since activation and my land line number has still not been ported to VOIP. (The activation itself was delayed 12 days because the jumpering at the pillar was wrong). Last i heard was that Optus was having problems and that the situation was escalated. I was promised am update last...
by doggy
Sun Nov 20, 2016 3:39 pm
Forum: NBN and other Fibre Services
Topic: PADO timeout
Replies: 5
Views: 1371

Re: PADO timeout

Hi Laurie, In that case a technician has certainly done some jumpering at the pillar. As to why your service might not be working, I am sure that Exetel will be in touch and I suggest you log this as a fault. You should have had VDSL sync quite soon after the activation if things were okay. Possibil...
by doggy
Sun Nov 20, 2016 3:15 pm
Forum: NBN and other Fibre Services
Topic: PADO timeout
Replies: 5
Views: 1371

Re: PADO timeout

Hi Laurie, As you have no VDSL sync, the PADO packets will receive no response and lead to the timeouts you are seeing. Did your phone stop working and your previous ADSL service also stop at the time of activation? If your former services are still working, then the jumpering at the pillar did not ...
by doggy
Tue Nov 15, 2016 5:37 pm
Forum: NBN and other Fibre Services
Topic: Activation did NOT happen!
Replies: 28
Views: 4177

Re: Activation did NOT happen!

Hi Kavinda,
Many thanks,
Dave
PS- now I am going to start ordering for a second site nearby.
Hopefully the Cable Records there will be in good shape!