Search found 493 matches

by dbr
Fri Jun 20, 2008 7:27 am
Forum: VOIP
Topic: Regular Dropouts
Replies: 3
Views: 459

Re: Regular Dropouts

Hi there gkclr, Your best place to start is the ADSL 2 Drop Out section of this forum. The first post is a how to help exetel help you. You might like to read that and try the suggestions. Then you can report back with some more specifics so your problem can be fixed. http://forum.exetel.com.au/view...
by dbr
Thu Jun 19, 2008 9:54 am
Forum: Archived threads
Topic: New ADSL 1 users... any offers avail?
Replies: 4
Views: 441

Re: New ADSL 1 users... any offers avail?

thomashouseman wrote:Wish me luck getting them to enter/understand/fill out that part of the form correctly.
Don't they just need to enter your phone number in the referrer field?

or send them the link on this page: https://www.exetel.com.au/members/refer ... ink=link14
and it is done for you (them).
by dbr
Thu Jun 19, 2008 9:27 am
Forum: Mobile services
Topic: 'Number you have called is not in service'
Replies: 21
Views: 5605

Re: 'Number you have called is not in service'

Please email your mobile service number to voice@exetel.com.au. This has happened to a few recently ported numbers. Our supplier must fix it. A suggestion, if I may? I had trouble finding the correct email to send to. A search on this forum provided me with the telephonesupport@ address. You have i...
by dbr
Thu Jun 19, 2008 9:21 am
Forum: Mobile services
Topic: Are there any GPRS internet restrictions?
Replies: 4
Views: 1207

Re: Are there any GPRS internet restrictions?

Am I missing something.. all prepaid have credit expiry, so what's different about postpaid? The main difference between pre and post paid, of course, is that with pre-paid when you run out of credit you can't making calls - ie no surprise bills from vebose teenagers ;). With post-paid the bill can...
by dbr
Thu Jun 19, 2008 7:44 am
Forum: Mobile services
Topic: 'Number you have called is not in service'
Replies: 21
Views: 5605

Re: 'Number you have called is not in service'

I recommend you log a job fosweb, either via email to telephonesupport@exetel.com.au or via online ticket system. Mine has been referred to wholesaler to fix.
by dbr
Wed Jun 18, 2008 7:00 pm
Forum: Mobile services
Topic: 'Number you have called is not in service'
Replies: 21
Views: 5605

Re: 'Number you have called is not in service'

Thanks. I sent an email to telephone support as I tried a number of things which didn't work. Ironically they called me on the mobile but I didn't answer in time (I saw ADSL Support on the phone but it stopped as I went to press answer). I assume they got the engaged signal as there was no message. ...
by dbr
Wed Jun 18, 2008 2:11 pm
Forum: Mobile services
Topic: 'Number you have called is not in service'
Replies: 21
Views: 5605

Re: 'Number you have called is not in service'

If you have just ported then I would check the actual number it is being diverted to. Exactly right. I too just ported and a mate indicated he got a not in service or off message. I thought nothing of it at the time, however your post prompted me to check my diverts. The handset reloaded with the n...
by dbr
Wed Jun 18, 2008 11:29 am
Forum: VOIP
Topic: IncPhone to NonPhone - VoIP questions
Replies: 5
Views: 1096

Re: IncPhone to NonPhone - VoIP questions

1. If I setup a DID now will that DID carry through to the NonPhone plan or will I need to select another at that time? Martin V said that this was possible in this thread . 3. Is there any downtime during the changeover from IncPhone to NonPhone? FAQ Question 9 answers that there is no downtime. S...
by dbr
Mon Jun 16, 2008 2:33 pm
Forum: Invoicing & billing
Topic: Billed by two ISP`s. Are you kidding me?????
Replies: 19
Views: 3158

Re: Billed by two ISP`s. Are you kidding me?????

and DO NOT consider Exetel responsible for the `stuff up` Couldn't agree more. I hope my suggestion didn't come across that way. a transfer of my broadband service and acknowledge ...that my existing broadband service will be disconnected. The user should be aware of any termination fees and contra...
by dbr
Mon Jun 16, 2008 1:55 pm
Forum: Invoicing & billing
Topic: Billed by two ISP`s. Are you kidding me?????
Replies: 19
Views: 3158

Re: Billed by two ISP`s. Are you kidding me?????

I don't know James. What is common sense to you may not be to me and vice cersa. Indeed, the OP was unaware of his requirement to cancel. I have read other similar posts in other fora. A user could be lulled by the fact one or more previous churns required no further action on their behalf . Not all...
by dbr
Mon Jun 16, 2008 11:56 am
Forum: Invoicing & billing
Topic: Billed by two ISP`s. Are you kidding me?????
Replies: 19
Views: 3158

Re: Billed by two ISP`s. Are you kidding me?????

But it becomes infeasible for Exetel to be responsible for the nuances of other ISPs termination procedures Agree Corey, however perhaps a prominant note during the signup process to the effect " .. customers churning to Exetel should ensure [are responsible to ensure?] that the losing ISP will sto...
by dbr
Thu Jun 12, 2008 7:30 am
Forum: Archived threads
Topic: Possible New ADSL2 Plans For New Financial Year
Replies: 248
Views: 18451

Re: Possible New ADSL2 Plans For New Financial Year

A 'payg' plan could look something like this: 1) $15.00 for ADSL2 - no included downloads 2) $$2.00 per gb downloaded 3) Must 'bundle' telephone line at $25.00 I like the idea of this plan (not for me though I know people who would like it), however these type of infrequent low quota, pehaps inexpe...
by dbr
Thu Jun 12, 2008 7:20 am
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 109032

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

VOIP Page: http://www.exetel.com.au/voip_main.php Under the Exetel Monthly VOIP Plans (Requiring VoIP Equipment) heading the paragraph: If you use the Exetel ADSL2 service the telephone line required for ADSL2 is included in the ADSL2 monthly access charge – the line rental component of this charge ...