Search found 22 matches

by gavin
Tue Jun 03, 2008 3:53 pm
Forum: Improvement & suggestions
Topic: Helpdesk ticket not updating
Replies: 4
Views: 825

Re: Helpdesk ticket not updating

This still seems to be an issue, I posted an update at 3-25 and it is still not showing up 30 mins later.
by gavin
Tue Jun 03, 2008 10:44 am
Forum: Improvement & suggestions
Topic: Helpdesk ticket not updating
Replies: 4
Views: 825

Helpdesk ticket not updating

I've got an open ticket for service failure which I updated at around 9am this morning. This update still isn't showing up on 'my open tickets' in the Helpdesk website. The last update was yesterday evening. I know it normally takes a few minutes to update the status, but is 1.5 hours normal? In the...
by gavin
Thu May 29, 2008 6:44 pm
Forum: Invoicing & billing
Topic: Still being billed by Telstra
Replies: 15
Views: 3530

Re: Still being billed by Telstra

Has the Engineer got anything to tell me? I really don't want to go back to Telstra again without some ammunition along the lines of on xx date Exetel sent you yyy document, on xx date you responded....
by gavin
Wed May 28, 2008 12:41 pm
Forum: Invoicing & billing
Topic: Still being billed by Telstra
Replies: 15
Views: 3530

Re: Still being billed by Telstra

OK, I have been round the loop again. They are insisten that my ADSL service has not been cancelled or transferred to Exetel, and that I am still liable for the bills for the Bigpond service. can you explain to me what the mechanism for you cancelling/transferring my service is?
by gavin
Tue May 27, 2008 6:27 pm
Forum: Invoicing & billing
Topic: Still being billed by Telstra
Replies: 15
Views: 3530

Re: Still being billed by Telstra

They've now reveiwed my file. your ADSL service is not connected to a Telstra full service fixed phone. This means that unfortunately you are not eligible for BigPond's full service fixed phone plans^, so we've moved you to the equivalent non-full service fixed phone plan for your BigPond Broadband ...
by gavin
Tue May 27, 2008 12:17 pm
Forum: Invoicing & billing
Topic: Still being billed by Telstra
Replies: 15
Views: 3530

Re: Still being billed by Telstra

I did try telling them that...

I will try again.
by gavin
Mon May 26, 2008 7:56 pm
Forum: Invoicing & billing
Topic: Still being billed by Telstra
Replies: 15
Views: 3530

Still being billed by Telstra

I moved from telstra ADSL2 and phone to Exetel ADSL2+ and phone earlier this month. I've now received another bill from Telstra. There's no charge for my phone line (in fact, there's a few cents credit), but there is another months charge for the ADSL service I no longer have. Telstra say they have ...