Exetel customer help forum

What does this site give you?
http://adsl2exchanges.com.au/

Your Results
Line of Sight: 534 m
Estimated Cable: 854 m
Estimated Attenuation: 12
Estimated Maximum Speed: 22000

why did Exetel send a link to the site via its Facebook account?

I am assuming that you meant for me to run their Speed test?

Broadband Speed Test Results

Test run on 26/02/2014 @ 05:12 PM

Mirror: Exetel
Data: 11 MB
Test Time: 10 secs

Your line speed is 9.35 Mbps (9354 kbps).
Your download speed is 1.14 MB/s (1169 KB/s).

This afternoon I received a Facebook message from Exetel suggesting that I should look at https://www.mybroadband.communications.gov.au/ so I did. This web site says that based on my distance from the local exchange and all things being equal, houses in my area should have: 1. Asymmetric Digital Sub...

What happened to VoIP services - has Exetel stopped selling new VoIP services?
I can't see it on the Web Site or Member's Facility anywhere as a new service to order........

I have tried to update my ADSL plan from the members facility page, Services and Usage, select ADSL, Change Plan This gives me a table where there are two OP300 plans listed and the bottom one is the same cost as the OPF75 plan ($59.50) If I select it anyway, assuming that it really should be OPF300...

When I log into my members facility and select Orders/Mobile it opens a new TAB in my browser (IE 11) that is not logged in, I select the plan I am interested in and hit "BUY NOW" which takes me to a new page where I have to select that "I am an existing exetel customer" and then log back in again. ...

on the order forms, do the fields "Sub Address Number" and "Street Suffix' need to be required fields?

The number of broken things on this new website is embarrassing.

Corey before the "enabling a enabling a wifi hotspot" setting is available in your iPhone, Exetel has to allow it via the activate tethering section on the Member's Facility page. I have NO IDEA what is different about an iPhone vs ANY other smartphone which requires this to be activated. The Androi...

One of my family's (many) mobiles is unable to send or receive text messages any more. This phone was previously able to send and receive text messages. The last successful text received was last Sunday We have tested the SIM in another phone and still cant send or receive text messages. We have tes...

We changed one of our mobile phones from the Z15 $15 plan to the Medium $39.95 plan. On the 1st January it appears that the plan changed successfully as far as the Members Facility shows but it does not appear to be connecting at 4G speeds. do we need a new SIM for the new service to be able to get ...

I have attempted to activate Tethering on two of the Z15 mobile services under my account, for my children, but I get the following error message from the members facility page "Client 800011 The Rate Plan provided is not available for this Dealer Transaction Failed - Please try later" Can you pleas...

thomashouseman wrote: Lawrie I'm pretty sure is one of the many users disgruntled at Exetels terrible negotiation skills with Optus.

Yes Thomas - you have hit the nail on the head!!!!

I was trying to get a colleague to sign up for a new Exetel mobile service but now that the price has gone from approx. $18 to $40 for the medium plan, and seeing that there is no 4G service in Wollongong, they will not be going ahead with the plan. I would be interested in seeing how many new mobi...