Search found 313 matches

by Lawrie
Thu Nov 04, 2010 9:11 am
Forum: Mobile services
Topic: New CAP (Optus) data usage page
Replies: 16
Views: 3612

Re: New CAP (Optus) data usage page

Well if it helps, I have also raised a help desk ticket on this. (Ticket # 3400733). My thoughts however are that if I was a Developer or Support Engineer, I would hate having multiple tickets all for the same problem. Whilst it wont make the solution come any faster to the Engineer involved, it may...
by Lawrie
Tue Nov 02, 2010 12:23 pm
Forum: Mobile services
Topic: When will Mobile Meter work?
Replies: 14
Views: 1602

Re: When will Mobile Meter work?

My experience so far with our CAP19 phone, is that the Members Facility will show mobile phone calls under the Billing Details/Unbilled Charges section. (Albeit this updates sometimes up to a week behind). However I cannot find a way to track data usage. The data meter on the front page of the Membe...
by Lawrie
Tue Oct 26, 2010 8:38 pm
Forum: Products & services
Topic: New ADSL2 Plan - Free
Replies: 107
Views: 34527

Re: New ADSL2 Plan - Free

12 month contract for a new customer or a current customer who is changing from another Exetel ADSL plan. That seems to cover everyone (everyone will be either a new customer or they will be old customer changing from another plan) So to use this new plan means signing up to a new 12 month contract...
by Lawrie
Tue Oct 26, 2010 6:02 pm
Forum: Mobile services
Topic: Questions about new mobile plans
Replies: 17
Views: 1914

Re: Questions about new mobile plans

Is it possible/plausible to have data used to access the Facilities page outside of data Cap limit (for the purpose of monitoring data and call usage is inside Cap limits) ?
by Lawrie
Mon Oct 25, 2010 2:43 pm
Forum: Products & services
Topic: New ADSL2 Plan - Free
Replies: 107
Views: 34527

Re: New ADSL2 Plan - Free

John, I qualify at the moment for this new plan (I think) I am on the Z/20INCTEL $55 for 10G/unlimited I have a $19 CAP mobile plan (activated today !!!!!) Only issue for me is that I have a request in to upgrade my ADSL2 to the OTAA $53 20G/180G that will come into operation on November 1st. Do I n...
by Lawrie
Wed Oct 20, 2010 2:56 pm
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 47327

Re: ADSL Plans/$10 - $25 Per Month Discounts

Maybe people who use those numbers a lot can obtain the "native" number for that called party and ring that instead of the 13/1300/1800 number. Yes - I do this with my VoIP already whenever possible (so that I pay 10c instead of 30c per call), but some businesses will not divulge a "native" number ...
by Lawrie
Wed Oct 20, 2010 1:48 pm
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 47327

Re: ADSL Plans/$10 - $25 Per Month Discounts

Can you explain what happens if a 13xxxx/1300 number call is made?
It wont work at all?
or it is charged by some other means outside the Cap?

I have ordered one of these plans for my daughter, so I need to be able to explain it to her.


Lawrie.
by Lawrie
Wed Oct 20, 2010 11:38 am
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 47327

Re: ADSL Plans/$10 - $25 Per Month Discounts

I am also interested in why 13xxxx and 1300 numbers would be excluded. The Optus version of the plans stipulates that these numbers are included, but that 1900 calls are excluded. Included Cap Value: can be used for standard national voice calls and SMS/MMS, International SMS, national video calls, ...
by Lawrie
Mon Oct 18, 2010 2:46 pm
Forum: Improvement & suggestions
Topic: more voip value packs
Replies: 20
Views: 4343

Re: more voip value packs

ExetelVoice wrote: You can order multiples of the same pack to achieve what you desire.
Are you sure you can order multiples?
I can't see how to do this from the Members Facilities.........

Lawrie.
by Lawrie
Thu Oct 14, 2010 9:22 am
Forum: Mobile services
Topic: Clarification on Exetel Mobile Discounts
Replies: 2
Views: 579

Re: Clarification on Exetel Mobile Discounts

Without being able to locate these "Follow Me" plans on the Optus website, I am pretty sure the mobile discounts are already incorporated into the price. For example, Exetel's 'CAP14' plan would be (I assume) the Optus FollowMe $19 plan, with a $5 discount. The CAP35 is the Optus $49 plan with a $1...
by Lawrie
Thu Oct 14, 2010 9:17 am
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 47327

Re: ADSL Plans/$10 - $25 Per Month Discounts

I am not sure if this has been stated anywhere already...... Is there a limit to the number of mobile phone plans and ADSL Plan discounts you can order? ie. if someone was to order a CAP14 AND a CAP19 mobile, do you actually get a $15 ADSL discount? or: two CAP59 plans with a CAP35 would be a $55 di...
by Lawrie
Tue Oct 12, 2010 9:12 pm
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 47327

Re: ADSL Plans/$10 - $25 Per Month Discounts

We are very happy with this offer. Thanks John. We would like to ask the following questions: 1. Why charge 30c per SMS? The Optus plans are only 25c 2. The Optus BYO plans have a "BYO Option" extra SMS, extra call cap or extra Data. Will this option be available too? 3. The Exetel included value is...
by Lawrie
Fri Oct 08, 2010 7:01 pm
Forum: Mobile services
Topic: Difficulty comparing Mobile Phone Plans
Replies: 3
Views: 646

Re: Difficulty comparing Mobile Phone Plans

Nope!

T o use the spreadsheet you have to know how many calls and how many minutes you have talked for. As I suggested this is difficult with the pre-paid plans as you don't have a record of what your usage has been.

:D

Lawrie
by Lawrie
Wed Oct 06, 2010 10:40 am
Forum: Invoicing & billing
Topic: Increase Charges Not Making Sense
Replies: 8
Views: 1828

Re: Increase Charges Not Making Sense

Just for interest sake, I never received an email either. Not only did I not receive the newsletter, I was not charged the new $3 Administration fee this month! I have notified Exetel via a Helpdesk ticket, in which I stated: I will continue to bring to your attention what appears to me to be mista...
by Lawrie
Tue Oct 05, 2010 11:15 pm
Forum: Invoicing & billing
Topic: Increase Charges Not Making Sense
Replies: 8
Views: 1828

Re: Increase Charges Not Making Sense

Just for interest sake, I never received an email either. I did however see the email published in the Exetel Forum, as well as receiving a monthly Exetel Newsletter that referenced the issue. Does it depend on which type of ADSL account I currently have as to whether or not I should get this type o...