Exetel customer help forum

Thank you for your response. And thanks for not being too offended by the remarks of a very frustrated customer! However, all of the things you mentioned I have already done. The problem remains even with no firewall on either the router or the computer. A tracert has been carried out more than once...

My IP address has been changed 3 times already, both by Exetel staff & by myself. But, as you must know, the address only changes by a small incrementel number each time, therefore making it all but immpossible for me to find a working number without changing it perhaps hundreds of times, whereas yo...

Hello again, I just had a thought: If the problem is just a case of a range of IP addresses being blocked, then since you also have a 58.96.x.x number and yours works, would it be possible for you, or an Exetel engineer, to try to contact belldirect through another 58.96.x.x number and if successful...

Hello, Is it possible to answer the questions I asked, namely: Are my router settings definitely correct? Is Belldirect definitely blocking me, whether they know it or not? Since they think they're not blocking me what can I do next? If my router settings are correct then the problem seems to be som...

OK, I've worked out it means private message and I've tried to send you the number. I hope you got it.
Thanks.

Hi,
Sorry to seem so ignorant, but what exactly do you mean by "please pm me your telephone number"
Thanks.

Hi Richard, Yes, I used to have a 220.233.x.x address before being moved to the WA server; it worked fine. I have tried changing my IP address yet again, so the last 2 sets of numbers have both been changed 3 times now but I still have the same problem. I couldn't find an open proxy server that work...

Hi, I thought, because of what Exetel told me, that the first 2 numbers of my IP address (58.96.) was the WA server part of the address as these numbers changed when I was moved from the NSW server, but only the last 2 numbers changed when I was given a new IP address later to try to solve the probl...

Hello, No, it says "Internet Explorer cannot display the webpage..." just the same. It doesn't work in other browsers either. A tracert to the site is always timed out and Exetel said "It may be that there is a block in place for 58.96.0.0 IP addresses on the remote site." I passed this on to Belldi...

Thanks for your reply but Exetel already changed my IP address in attempt to correct the problem. I assume you're not on the WA server. I hope someone on the WA server will please see if they can access this site?
Thanks.

I live in Perth WA, and immediately after Exetel connected me to their new WA server 2 weeks ago I can't access http://www.belldirect.com.au at all. I used to be connected to Exetel's NSW server and had no problem accessing this site immediately before being moved to the WA server. None of my settin...