Search found 181 matches

by tin
Tue Feb 23, 2021 10:19 am
Forum: Member facilities & usage meter
Topic: "Cap my spend" can't set to $0
Replies: 3
Views: 50

Re: "Cap my spend" can't set to $0

Thanks.
We're also going to be signing up at least 2 more services that we will want this set to $0. Do you know if whatever caused the problem has been fixed, or will I need to ask again for those too?
by tin
Sun Feb 21, 2021 11:50 am
Forum: Member facilities & usage meter
Topic: "Cap my spend" can't set to $0
Replies: 3
Views: 50

"Cap my spend" can't set to $0

I'm trying to set a mobile phone plan "cap my spend" setting to $0 to prevent any excess charges. I can successfully choose $10 max excess, but when $0 is chosen, it says "oops. something went wrong".
The service number is 0434932024.
by tin
Sun Nov 15, 2020 8:42 pm
Forum: Mobile services
Topic: Drop outs - "no issues reported"
Replies: 1
Views: 153

Drop outs - "no issues reported"

Last week I contacted support (Ref: Case-633966), providing the same story I'd given Optus directly 2 weeks earlier. We're getting constant dropouts to no signal, which obviously drops calls, data, etc. Usually occurs at night, but will happen during the day during rainy weather. Once no signal is s...
by tin
Fri Jul 12, 2019 9:13 pm
Forum: NBN and other Fibre Services
Topic: Extremely low download speed
Replies: 25
Views: 3122

Re: Extremely low download speed

The Steam download I mentioned in my earlier post has gone up to 40mbps...
Looks like whatever dead cat was blocking tubes has been pushed out :lol: :mrgreen:
by tin
Fri Jul 12, 2019 7:00 pm
Forum: NBN and other Fibre Services
Topic: Extremely low download speed
Replies: 25
Views: 3122

Re: Extremely low download speed

Stupidly slow here too: http://exetel.speedtestcustom.com/result/e1a9e340-a47f-11e9-91e9-0333f497ccd5 Trying to download a 20GB game on Steam. Steam normally goes about 15-30mbps. Tonight, it's lucky to see 1mbps. Spending most of the time around 800kbps. Says it's going to take 3.5-4 days... Could ...
by tin
Tue Dec 11, 2018 4:20 pm
Forum: NBN and other Fibre Services
Topic: Speedtest seriously lower than sync
Replies: 3
Views: 1174

Re: Speedtest seriously lower than sync

Will do that some time in the next week. 25mbps is still heaps faster than we're used to anyway. :lol:

We're also not using the "official" ZTE modem at the moment, so I'll check with that to make sure it's not our stuff.
by tin
Tue Dec 11, 2018 1:21 pm
Forum: NBN and other Fibre Services
Topic: Speedtest seriously lower than sync
Replies: 3
Views: 1174

Speedtest seriously lower than sync

Just got our NBN FTTN connected yesterday... We're on a 50/20 plan, but a fair distance from the node. The modem says it's sync speed is about 41mbps down and 9.1 up. Here's the query though - Speed tests are giving the full 9mbps upload (awesome), but the downloads cap out at exactly 25mbps... Has ...
by tin
Tue Nov 27, 2018 2:42 pm
Forum: NBN and other Fibre Services
Topic: Disabling TR-069
Replies: 7
Views: 3954

Re: Disabling TR-069

Just adding for anyone else that comes across this... TR-069 allows for remote configuration changes to the device. Like any remote access, this is helpful for support... But does create a security risk (even if it's low). TR-069 allows the settings to be changed, and firmware to be updated. Again, ...
by tin
Sat Jan 13, 2018 6:30 pm
Forum: ADSL connections
Topic: IP address being changed?
Replies: 2
Views: 1446

IP address being changed?

I've just been told our public IP is changing on the 15th. Can this be delayed? We run public facing services - including email. Our DNS TTL is 14 days. I've been given 2 to change this... See the problem? I'd also like to know what time of day to expect it. Since, you know, I have to change DNS set...
by tin
Sun Jul 30, 2017 3:57 pm
Forum: Mobile services
Topic: Data sharing/pooling across multiple SIMs?
Replies: 5
Views: 3543

Re: Data sharing/pooling across multiple SIMs?

More than 12 months on - any news?
by tin
Sat Apr 15, 2017 2:56 pm
Forum: ADSL connections
Topic: Telstra played in the pit - 25% loss in sync speed.
Replies: 7
Views: 3153

Re: Telstra played in the pit - 25% loss in sync speed.

So we're 2 weeks along, and we now sit and talk to each other about the weather or what web page we're hoping to look at next... Current sync speed is just 795kbps. Yes, I do mean kilobits. We're at half Telstra's acceptable speeds. I'm now told this has only just been passed on to Telstra... What t...
by tin
Sat Apr 01, 2017 5:38 pm
Forum: ADSL connections
Topic: Telstra played in the pit - 25% loss in sync speed.
Replies: 7
Views: 3153

Re: Telstra played in the pit - 25% loss in sync speed.

I added a monitor for ADSL sync speed to my monitoring system yesterday afternoon (about 4.20pm - the flat line prior to 4pm in the graph is incorrect). As you can see, it's not happy.
by tin
Thu Mar 30, 2017 4:10 pm
Forum: ADSL connections
Topic: Telstra played in the pit - 25% loss in sync speed.
Replies: 7
Views: 3153

Re: Telstra played in the pit - 25% loss in sync speed.

We've got a small improvement... 5585 now. Still not as fast as it was, but 300k extra is better than nothing.

We might leave it for now - if it doesn't drop again, we'll put up with it until NBN comes along.
by tin
Thu Mar 30, 2017 1:19 pm
Forum: ADSL connections
Topic: Telstra played in the pit - 25% loss in sync speed.
Replies: 7
Views: 3153

Telstra played in the pit - 25% loss in sync speed.

So about 10:45 this morning, our internet suddenly died. We noticed Telstra "playing" in the pits.... No notifications, cause Telstra just don't care. Anyway, 2 hours of downtime, and it's back. But we're only getting ~5.2mbps sync now, down from just over 7. Or, roughly a 25% loss in sync speed. Ne...
by tin
Thu Mar 02, 2017 3:20 pm
Forum: ADSL connections
Topic: Facebook videos slooooooowwwwww.
Replies: 3
Views: 2054

Re: Facebook videos slooooooowwwwww.

The site itself is fine.... It's just videos. And because it's Facebook, the exact URL to the video will be a closely guarded secret.

I could do a traceroute to facebook.com, but that would show nothing. The videos aren't hosted there. They're on some sort of poorly implemented CDN.